How to Reschedule a UPS Delivery: Your Comprehensive Guide

So, you’re expecting a package from UPS, but life threw you a curveball and you won’t be home? Don’t fret! Rescheduling a UPS delivery is a surprisingly straightforward process. You can typically reschedule through the UPS website, the UPS mobile app, or by contacting UPS Customer Service. The most convenient method depends on your preferences and the information you have at hand. Generally, you’ll need your tracking number or InfoNotice number (the slip left by the driver after a missed delivery) to initiate the rescheduling process. Let’s dive deeper and explore the various options available.

Mastering the UPS Rescheduling Game: A Step-by-Step Guide

Here’s a breakdown of the most common ways to reschedule your UPS delivery, turning a potential delivery headache into a minor inconvenience:

Method 1: Online Rescheduling via the UPS Website

This is often the quickest and easiest method, allowing you to take control from the comfort of your own computer or mobile device.

1. Head to the UPS Website: Navigate to UPS.com.
2. Locate the Tracking Section: Look for the prominent “Tracking” option, usually found in the main navigation menu.
3. Enter Your Tracking Number: Input your tracking number in the designated field and click “Track.”
4. Delivery Change Options: Once your package information appears, look for options like “Change Delivery” or “Delivery Options.” The wording might vary slightly, but it should be relatively clear.
5. Rescheduling Options: You’ll typically be presented with several options, including:
   • Rescheduling the Delivery Date: Choose a new date that works best for you.
   • Holding at a UPS Access Point: Have the package held at a convenient UPS Access Point location (like a UPS Store, authorized retailer, or self-service locker) for you to pick up.
   • Delivering to Another Address: Redirect the package to a different address within the same city or state. Note that additional fees may apply for this option.
   • Returning to Sender: If none of the above options suit you, you can request the package be returned to the sender.
6. Confirm Your Changes: Select your desired option, confirm your choice, and save the changes. You may need to create a My UPS account or log in to an existing one to finalize the process.
7. Confirmation: You’ll receive a confirmation message or email detailing your rescheduled delivery.

Method 2: Using the UPS Mobile App

For those always on the go, the UPS mobile app provides a seamless rescheduling experience.

1. Download and Install: If you haven’t already, download the UPS Mobile App from the App Store (iOS) or Google Play Store (Android).
2. Log In or Sign Up: Log in to your existing My UPS account or create a new one.
3. Track Your Package: Enter your tracking number in the app’s tracking section.
4. Manage Delivery: Similar to the website, look for options like “Change Delivery” or “Manage Delivery.”
5. Choose Your Rescheduling Option: Select your preferred rescheduling option (reschedule delivery date, hold at a UPS Access Point, deliver to another address).
6. Confirm and Save: Confirm your changes and save.
7. Notifications: The app will provide updates on your rescheduled delivery.

Method 3: Contacting UPS Customer Service

If you’re having trouble rescheduling online or through the app, or if you prefer a human touch, contacting UPS Customer Service is a viable option.

1. Find the UPS Customer Service Number: Visit the UPS website and locate the “Contact Us” section. You’ll find the appropriate customer service phone number for your region.
2. Call UPS Customer Service: Dial the number and follow the prompts. Be prepared to provide your tracking number or InfoNotice number.
3. Speak to a Representative: Explain your situation and your desired rescheduling option. The representative will guide you through the process.
4. Confirmation: Confirm the rescheduled delivery details with the representative.

The InfoNotice: Your Missed Delivery Lifeline

That little slip of paper the UPS driver leaves on your door, known as an InfoNotice, is more than just a reminder of a missed delivery. It’s a key to unlocking rescheduling options. The InfoNotice contains a unique InfoNotice number that you can use on the UPS website or app to reschedule your delivery, even if you don’t have the original tracking number handy.

Key Information on the InfoNotice:

• InfoNotice Number: This is the crucial number you’ll need for rescheduling.
• Date and Time of Attempted Delivery: This helps you confirm the missed delivery.
• Driver’s Attempted Actions: The notice might indicate if the driver attempted to leave the package with a neighbor or if a second delivery attempt is scheduled.
• Instructions for Rescheduling: The notice usually provides brief instructions on how to reschedule your delivery.

Understanding UPS Access Points: A Convenient Alternative

UPS Access Points are authorized locations (like UPS Stores, local businesses, and self-service lockers) where you can have your packages held for pickup. This is a fantastic option if you know you won’t be home to receive a delivery and prefer to pick it up at your convenience. Rescheduling your delivery to a UPS Access Point is a simple and secure way to ensure you receive your package without delay.

Frequently Asked Questions (FAQs)

Here are 12 frequently asked questions to further clarify the process of rescheduling a UPS delivery:

1. How long do I have to reschedule a UPS delivery after a missed attempt?

Generally, UPS will hold your package for five business days after the first delivery attempt. If you don’t reschedule within that timeframe, the package will be returned to the sender. Check your InfoNotice for specific details regarding your package.

2. Can I reschedule a UPS delivery if I don’t have the tracking number?

Yes, you can use the InfoNotice number left by the driver after a missed delivery to reschedule. This number acts as an alternative identifier.

3. Is there a fee to reschedule a UPS delivery?

Rescheduling a delivery for a later date or holding it at a UPS Access Point is usually free. However, redirecting the package to a different address may incur additional charges, depending on the distance and service type.

4. Can I reschedule a UPS delivery for a specific time?

While you cannot specify an exact delivery time, you can often choose between morning or afternoon delivery windows in some areas. Availability depends on the service and your location.

5. What if I miss the second delivery attempt?

If you miss the second delivery attempt, UPS will typically leave another InfoNotice with instructions on how to retrieve your package or reschedule. After a certain number of attempts (usually three), the package will be returned to the sender.

6. Can I reschedule a delivery if the package requires a signature?

Yes, you can still reschedule. You may have the option to sign a waiver online or on the InfoNotice, authorizing the driver to leave the package without a signature. Alternatively, you can reschedule for a date when you’ll be available to sign.

7. How do I find a UPS Access Point near me?

You can find nearby UPS Access Points using the UPS website or the UPS Mobile App. Simply enter your address, and the tool will display a map with all the nearby locations.

8. What do I need to bring to pick up my package at a UPS Access Point?

You will need a valid photo ID (driver’s license, passport, etc.) and, in some cases, the InfoNotice or a copy of the delivery confirmation email. Check the specific requirements for the Access Point you are using.

9. Can someone else pick up my package at a UPS Access Point for me?

Yes, in most cases, someone else can pick up your package, but they will need to present a valid photo ID and a signed authorization from you, along with a copy of your ID.

10. What if I want to cancel my rescheduling request?

You can usually cancel your rescheduling request through the UPS website or by contacting UPS Customer Service. However, cancellation may not be possible if the package is already out for delivery.

11. I rescheduled my delivery, but it didn’t arrive on the new date. What should I do?

Check the tracking information online to see the package’s current status. If there are any issues or delays, contact UPS Customer Service to inquire about the problem.

12. Can I reschedule a delivery for international shipments?

Yes, you can generally reschedule international shipments, but the options and procedures may vary slightly depending on the destination country and customs regulations. Check the UPS website or contact UPS Customer Service for specific instructions.

By understanding these processes and utilizing the tools available, rescheduling a UPS delivery becomes a simple and manageable task, ensuring you receive your package without unnecessary delays or complications. Happy receiving!