How to Return a Verizon Router: A Comprehensive Guide

Returning a Verizon router might seem like a minor task, but doing it right is crucial to avoid unexpected charges and ensure a smooth transition. The process generally involves packaging the equipment, obtaining a prepaid shipping label, and dropping it off at a designated shipping location. Let’s delve into the specifics, ensuring you handle this return like a seasoned pro.

Understanding the Verizon Router Return Process

The overarching process for returning a Verizon router is quite straightforward, but the devil is often in the details. Here’s a detailed breakdown:

1. Determine if You Need to Return the Equipment: Not all Verizon equipment needs to be returned. Generally, you only need to return equipment that Verizon leases to you. This is most commonly the router. Double-check your account details online or contact Verizon directly to confirm.

2. Gather the Necessary Equipment: Include the router itself, the power adapter, and any cables that came with the router. Leaving anything out could lead to additional charges.

3. Package the Equipment Securely: Use the original packaging if you still have it. If not, use a sturdy box and plenty of packing material (bubble wrap, packing peanuts, etc.) to protect the router during shipping. Ensure the equipment cannot move around inside the box.

4. Obtain a Prepaid Shipping Label: This is the most crucial step. You can usually get a prepaid shipping label in one of three ways:

   • Online: Log into your Verizon account and navigate to the “Return Equipment” section. Follow the prompts to generate and print a prepaid shipping label.
   • Verizon Store: Visit a local Verizon store and request a shipping label. They may also be able to accept the equipment directly.
   • Contact Verizon Customer Support: Call Verizon customer support and request a shipping label be emailed to you.

5. Attach the Shipping Label: Affix the prepaid shipping label securely to the outside of the box. Make sure the label is clearly visible and doesn’t overlap any seams or edges.

6. Drop Off the Package: Take the package to the designated shipping carrier (usually UPS or FedEx). Keep the tracking number provided by the carrier. This is your proof of shipment and will be essential if any issues arise.

7. Confirm the Return: Check your Verizon account online or contact customer support to confirm that the equipment has been received and processed. This is an important step to ensure you are not billed for unreturned equipment.

Preparing Your Router for Return

Before you even think about the box, make sure you’ve disconnected the router properly. Unplug all the cables from the router and from the wall. This includes the power adapter and any Ethernet cables.

Packaging Your Router for Safe Transit

Use the right box! A flimsy box can lead to damage during shipping. Wrap the router, power adapter, and any cables individually in bubble wrap. Place them in the box and fill any empty spaces with packing peanuts or more bubble wrap. Close the box securely with packing tape.

Obtaining Your Prepaid Shipping Label: Your Key to Success

This is where many people stumble. Don’t skip this step. A prepaid shipping label is essential to avoid paying for the return shipping yourself.

Tracking Your Return: A Proactive Approach

Once you’ve shipped the router, track the package online using the tracking number provided by the carrier. This will give you peace of mind and allow you to address any issues promptly if the package gets lost or delayed.

Confirming Successful Return: The Final Check

Even after tracking confirms delivery, check your Verizon account online or contact customer support to ensure the return has been processed correctly. Look for confirmation that the equipment has been received and that you will not be charged for it. This is the most important step of all.

Frequently Asked Questions (FAQs) About Verizon Router Returns

Here are some of the most frequently asked questions about returning Verizon routers, designed to address any lingering concerns you might have:

1. What happens if I don’t return my Verizon router? You will be charged a non-return fee, which can be quite substantial. This fee is typically the full replacement cost of the router.

2. How long do I have to return my Verizon router? Verizon typically gives you 30 days from the date of disconnection to return the equipment. Check your disconnection confirmation email or contact Verizon to confirm the exact deadline.

3. Can I return my Verizon router to a Verizon store? Yes, you can usually return your router to a Verizon store. However, it’s always a good idea to call the store beforehand to confirm they are accepting returns and to inquire about any specific procedures.

4. What if I lost the original box for my Verizon router? You don’t need the original box. Just use a sturdy box and plenty of packing material to protect the router during shipping.

5. What if I lost the power adapter or cables that came with the router? You should still return the router even if you’ve lost the accessories. Contact Verizon to inform them about the missing items. You may be charged a small fee for each missing item, but it’s likely less than the non-return fee for the entire router.

6. Where do I find the prepaid shipping label if I can’t access my online account? Contact Verizon customer support. They can email you a prepaid shipping label or provide alternative instructions.

7. What if my Verizon router is damaged? Contact Verizon customer support immediately. They will advise you on the next steps. Returning a damaged router without notifying Verizon beforehand could result in additional charges.

8. How do I know if Verizon received my returned router? Check your Verizon account online or contact customer support. You should see a confirmation that the equipment has been received and processed.

9. What if I’m being charged for a router I already returned? Contact Verizon customer support immediately and provide them with the tracking number from the prepaid shipping label as proof of shipment. Escalate the issue if necessary.

10. Can someone else return the router for me? Yes, someone else can return the router for you, but it’s crucial that they have the prepaid shipping label and can track the package.

11. What happens if I return the wrong equipment? Contact Verizon customer support immediately. They will advise you on how to proceed and ensure the correct equipment is returned. Returning the wrong equipment could delay the processing of your return and potentially result in incorrect charges.

12. I received a bill for an unreturned router, but I have proof I returned it. What should I do? Gather all your documentation: the tracking number, the shipping receipt, and any communication you’ve had with Verizon regarding the return. Contact Verizon customer support and provide them with this information. Escalate the issue if necessary and consider filing a complaint with the Better Business Bureau if Verizon is unresponsive.

By following these steps and addressing these FAQs, you’ll be well-equipped to handle your Verizon router return smoothly and efficiently. Remember, being proactive and keeping detailed records are key to avoiding any potential headaches.