How To Start A Return For Under Armour: The Definitive Guide

To initiate a return with Under Armour, the process fundamentally depends on where you made your purchase. For items bought online at UnderArmour.com, you can easily begin the return through their online return portal. If your purchase was from an Under Armour Brand House, Factory House, or a third-party retailer, the return policy and procedure of that specific location or retailer applies; you’ll need to return the item to that original point of purchase. Let’s delve into the nuances and ensure you navigate the return process like a seasoned pro.

Understanding the Under Armour Return Landscape

Returning items, especially apparel and footwear, is a fact of life. Under Armour understands this, and while their policies are generally customer-friendly, understanding the specifics is crucial to a smooth experience. Think of this guide as your tactical advantage in the sometimes-confusing world of returns.

Deciphering the Return Windows

The cornerstone of any return policy is the return window – the timeframe you have to initiate the return. Currently, Under Armour typically offers a 60-day return window from the date of purchase for eligible items. However, promotional periods or specific product categories might have differing timelines. Always double-check the fine print on your receipt or the Under Armour website for the definitive return window applicable to your purchase. Missing this window can lead to disappointment, so mark your calendar!

Gauging Return Eligibility: What Can You Return?

Not everything is returnable, even within the return window. Certain items might be subject to exclusions. Generally, items must be unworn, unwashed, and with original tags attached to be eligible for return. Obvious signs of wear and tear or removal of tags can lead to your return being rejected. Certain categories like personalized items or final sale items often carry a “no return” policy. It’s also important to note that Under Armour reserves the right to refuse returns that don’t meet their standards.

The Online Return Tango: Steps for UnderArmour.com Purchases

Purchasing directly from UnderArmour.com offers a streamlined return process. Here’s a step-by-step breakdown:

Step 1: Accessing the Under Armour Return Portal

Navigate to the “Returns” section on the Under Armour website. This is your gateway to initiating the return process. You’ll typically find it in the “Help” or “Customer Service” section, often located at the bottom of the homepage.

Step 2: Logging in or Locating Your Order

You’ll likely need to log in to your Under Armour account or provide your order number and billing zip code to locate the specific order containing the item you wish to return. This is essential for the system to identify your purchase and initiate the return correctly.

Step 3: Selecting Items for Return

Once you’ve located your order, you’ll see a list of items purchased. Select the specific item(s) you wish to return, indicating the quantity of each.

Step 4: Choosing a Return Reason

Providing a return reason is often required. Select the reason that best describes why you’re returning the item, such as “Too Small,” “Defective,” or “Didn’t Like.” Honest and accurate feedback helps Under Armour improve their products and services.

Step 5: Selecting a Return Method and Printing Your Label

Under Armour usually provides options for returning the item, such as printing a prepaid shipping label to affix to your package. They might also offer options to drop off your return at designated locations. Choose the option that is most convenient for you. If a prepaid shipping label is provided, print it out carefully.

Step 6: Packaging Your Return

Repackage the item securely in the original packaging, if possible. If the original packaging is unavailable, use a sturdy box or padded envelope to protect the item during shipping.

Step 7: Shipping Your Return

Affix the prepaid shipping label securely to the package and drop it off at the designated carrier location (e.g., FedEx, UPS, USPS). Retain the tracking number provided on the label for your records.

Step 8: Waiting for Your Refund or Exchange

Once Under Armour receives your returned item, they will process your refund or exchange (if applicable). Refunds are typically issued to the original form of payment. Processing times can vary, but you’ll usually receive an email notification once the refund has been processed.

Returns for In-Store Purchases: A Different Ballgame

If you purchased your Under Armour gear at a physical Brand House, Factory House, or through a third-party retailer, the return process differs.

Returning to Under Armour Brand Houses and Factory Houses

For items bought at an official Under Armour Brand House or Factory House, you must return the item to the same location where you purchased it. These stores typically adhere to the same overall return policy as the online store but require the return to be handled in person. Remember to bring your original receipt as proof of purchase.

Navigating Third-Party Retailer Returns

If you bought your Under Armour product from a third-party retailer (e.g., Dick’s Sporting Goods, Macy’s), you are bound by that retailer’s specific return policy, not Under Armour’s directly. Familiarize yourself with the retailer’s return guidelines before making the purchase. These guidelines might differ significantly from Under Armour’s, so it’s crucial to understand them to avoid any return-related headaches.

Under Armour Return FAQs: Your Burning Questions Answered

Here are some frequently asked questions to further clarify the Under Armour return process:

FAQ 1: Can I return an item without a receipt?

Generally, a receipt is required for in-store returns. For online returns, your order information should be accessible through your account or order number. Without proof of purchase, returns might be denied or subject to store credit at the current selling price.

FAQ 2: What if my item is defective?

If you believe your item is defective, contact Under Armour’s customer service immediately. They will likely ask for photos or a detailed description of the defect. Defective items are often handled on a case-by-case basis, and they may offer a replacement or full refund.

FAQ 3: How long does it take to receive a refund?

Refund processing times can vary, but typically, you can expect to receive your refund within 7-14 business days after Under Armour receives your returned item.

FAQ 4: Can I exchange an item instead of getting a refund?

Exchanges are subject to availability. The best way to ensure you get the right size or color is often to return the original item for a refund and then place a new order for the desired item. This helps avoid potential stock issues.

FAQ 5: What if I used a gift card to make the purchase?

If you used a gift card, the refund will typically be issued back to a new gift card.

FAQ 6: Can I return items I bought on sale?

Yes, you can usually return sale items as long as they meet the standard return criteria (unworn, unwashed, with tags) and are within the return window. However, final sale items are often excluded.

FAQ 7: What should I do if I lost my return shipping label?

If you lost your return shipping label, contact Under Armour’s customer service. They should be able to provide you with a new one.

FAQ 8: Can I return personalized or customized items?

Personalized or customized items are generally not eligible for return, unless there is a defect in the item or the personalization is incorrect due to an error on Under Armour’s part.

FAQ 9: Can I return an item I bought as a gift?

Yes, you can return an item bought as a gift, but you’ll likely need the order number or the gift receipt. The refund will typically be issued to the original form of payment, so the gift-giver might be notified.

FAQ 10: What if I don’t have the original packaging?

While returning the item in the original packaging is preferred, it is not always mandatory. Just ensure the item is securely packaged to prevent damage during shipping.

FAQ 11: What are the prohibited items for return?

While subject to change, underwear is generally non-returnable for hygiene reasons, once the packaging has been opened. Additionally, certain promotional items bundled with a purchase might need to be returned together. Always check the specifics of the promotion.

FAQ 12: Can I return an item bought in the US while located outside the US?

The return process for international orders can be more complex. Check Under Armour’s international shipping and return policy for specific instructions and potential restrictions based on your location.

By understanding these nuances and following these steps, you can navigate the Under Armour return process with confidence, ensuring a smooth and hassle-free experience. Remember, knowledge is power, and being well-informed is your key to athletic success – even when it comes to returns!