Should You Call UPS on the Day of Returning Cologuard? Let’s Get It Right.

Yes, unequivocally, you should call UPS on the day you are ready to return your Cologuard sample. Scheduling a pickup is the most reliable way to ensure your sample reaches the lab within the crucial timeframe for accurate analysis. Don’t leave this vital screening to chance!

Why Calling UPS is Critical for Cologuard Returns

Look, I’ve seen it all in the diagnostic world. Folks delaying, thinking it’ll be fine to drop off later, only to jeopardize the integrity of their Cologuard sample. Time is of the essence with these tests. Cologuard relies on detecting specific biomarkers that can degrade over time, affecting the accuracy of the results. A delayed return could lead to a false negative, giving you a dangerous false sense of security.

Simply put, treating your Cologuard return like any other package is a mistake. This isn’t about shipping a pair of shoes; it’s about your health. Here’s why a proactive approach with UPS is so important:

• Guaranteed Pickup: Scheduling a pickup ensures UPS will collect your sample on the day you specify. Relying on a regular route driver noticing your package might lead to delays, especially in less-trafficked areas.
• Temperature Control: While Cologuard packaging is designed to protect the sample, prolonged exposure to extreme temperatures can still compromise it. Getting it into the UPS system quickly minimizes this risk.
• Tracking and Peace of Mind: Scheduling a pickup provides immediate tracking information, giving you confirmation that your sample is en route to the lab.
• Avoidance of Drop-Off Delays: Drop-off locations can sometimes experience delays, particularly during peak hours. Calling for a pickup eliminates this potential bottleneck.

Bottom line? Taking the extra step to schedule that UPS pickup gives you the best possible chance of getting an accurate and reliable Cologuard result.

How to Schedule Your Cologuard UPS Pickup

Don’t sweat it; scheduling your Cologuard UPS pickup is straightforward. Here’s a step-by-step guide:

1. Prepare Your Package: Ensure your Cologuard sample is properly packaged according to the instructions provided in the kit. Double-check that the provided label is securely attached.
2. Visit UPS.com or Use the UPS App: Go to the UPS website or open the UPS mobile app. Both offer options for scheduling a pickup.
3. Enter Your Tracking Number: The tracking number can be found on the pre-printed return label included in your Cologuard kit. This is crucial for UPS to identify your package and ensure it’s routed correctly.
4. Specify Pickup Address and Date: Provide the address where you want UPS to collect the package. Select the desired pickup date. Remember, you want to do this on the same day you collect the sample.
5. Choose a Pickup Time Window: UPS typically offers different time windows for pickups. Choose the option that works best for you.
6. Confirm and Get Confirmation: Review your pickup details and confirm your request. You should receive a confirmation email or notification with your pickup details.

Additional Tips for a Smooth Pickup:

• Schedule Early: Schedule your pickup as early in the day as possible to minimize the time your sample spends outside of UPS’s controlled environment.
• Provide Specific Instructions: If your location is tricky to find, provide detailed instructions in the “Special Instructions” field when scheduling your pickup.
• Be Available: Ensure someone is available to hand the package to the UPS driver during the scheduled pickup window.
• Keep Your Confirmation: Save your pickup confirmation in case you need to reference it later.

Cologuard Return FAQs: Your Questions Answered

Let’s tackle some common questions about returning your Cologuard kit.

1. What happens if I miss the pickup window I scheduled with UPS?

Contact UPS immediately to reschedule. Explain the situation and emphasize that it’s a medical sample. Depending on the time elapsed, you might also need to contact Cologuard customer support to determine if the sample is still viable.

2. Can I drop off my Cologuard sample at a UPS Store instead of scheduling a pickup?

Yes, you can drop off your Cologuard sample at a UPS Store or a UPS Access Point. However, as mentioned earlier, scheduling a pickup is generally recommended for optimal speed and temperature control. If you choose to drop it off, do so as soon as possible after collecting the sample.

3. What if I don’t have the original packaging for my Cologuard sample?

Contact Cologuard customer support immediately. They can provide guidance on how to properly package the sample for safe transport and maintain its integrity. Do not attempt to ship the sample in inadequate packaging.

4. How long do I have to return my Cologuard sample after collecting it?

Cologuard recommends returning the sample to UPS as soon as possible after collection. The sooner, the better! Ideally, you should ship it the same day you collect it.

5. How do I track my Cologuard sample after UPS picks it up?

You can track your package using the tracking number provided on the return label. Simply enter the tracking number on the UPS website or in the UPS mobile app.

6. What if my tracking information shows that my Cologuard sample is delayed?

Contact UPS customer support immediately to inquire about the delay and its potential impact on the sample’s integrity. Also, inform Cologuard customer support about the delay.

7. Does it cost extra to schedule a UPS pickup for my Cologuard sample?

No, the cost of shipping is included in the price of the Cologuard kit, so there is no additional charge for scheduling a UPS pickup using the provided return label.

8. What if I lose the pre-printed return label that came with my Cologuard kit?

Contact Cologuard customer support immediately. They can help you obtain a new return label. Do not attempt to create your own label, as it may not be compatible with their system.

9. Can I schedule a UPS pickup on a weekend or holiday?

UPS pickup availability may vary depending on your location and the specific day. Check the UPS website or app to see if pickup is available on the desired date. If not, consider dropping it off at a UPS Store or Access Point that is open.

10. What if I’m unable to schedule a UPS pickup online or through the app?

You can call UPS customer service to schedule a pickup over the phone. Be prepared to provide your tracking number and pickup address.

11. How will the UPS driver know to pick up my Cologuard sample?

When you schedule a pickup, the UPS driver will be notified that a package with the specified tracking number is ready for collection at your address. Make sure the package is clearly visible and accessible for the driver.

12. What happens if my Cologuard sample is damaged during shipping?

In the unlikely event that your Cologuard sample is damaged during shipping, Cologuard will typically send you a new kit to complete the test again. Contact Cologuard customer support to report the damage and request a replacement kit.

Key Takeaway: Don’t underestimate the importance of a timely return. Calling UPS for a pickup on the same day you collect your Cologuard sample is the smartest, safest, and most responsible approach to ensure accurate and reliable results. Your health depends on it!