How to Add Money for Jail Calls: A Comprehensive Guide

Adding funds for inmates to make phone calls can seem like navigating a bureaucratic maze, but it doesn’t have to be. The process varies significantly depending on the correctional facility, the phone service provider, and your relationship to the inmate. Generally, you’ll add funds either directly to the inmate’s account or to a prepaid account managed by the phone service.

Understanding Inmate Calling Systems

The Landscape of Correctional Communication

Gone are the days of coin-operated phones lining prison hallways. Today, most facilities use a managed system, typically contracted to a private telecom provider. These providers, like GTL (Global Tel Link) and Securus Technologies, offer inmates the ability to make outbound calls, but with restrictions:

• Collect calls: The recipient pays for the call, often at inflated rates.
• Prepaid accounts: Funds are added to an account, and the inmate can use these funds to make calls.
• Direct deposit to inmate’s account: Funds added can be used for calls or commissary purchases.

Identifying the Right Provider

The first crucial step is identifying the specific phone service provider contracted by the facility where the inmate is housed. This information is usually available on the correctional facility’s website or by contacting the facility directly. Knowing the provider unlocks the pathway to adding funds.

Methods for Adding Funds

Online Account Management

The most convenient and increasingly common method is through the provider’s online portal. Both GTL and Securus Technologies, for example, have user-friendly websites.

1. Create an account: You’ll need to provide your personal information, including your name, address, and phone number.
2. Locate the inmate: You’ll typically search for the inmate by their name and inmate ID number (which you can obtain from the inmate or the facility).
3. Choose a funding option: Options typically include credit card, debit card, and sometimes electronic checks.
4. Specify the amount: Decide how much you want to add to the account.
5. Confirm and submit: Review your information and complete the transaction.

Phone Deposits

Many providers offer a toll-free phone number to add funds via credit or debit card. This is a viable option for those less comfortable with online transactions. Be prepared to provide the same information as you would online: your personal details, the inmate’s information, and your payment details.

Mail-in Deposits

This method is often the slowest but can be necessary if you lack access to online or phone options. Money orders are typically the preferred method of payment.

1. Obtain the correct mailing address: This information can usually be found on the phone service provider’s website or by contacting the facility.
2. Make the money order payable to the specified entity: Ensure you follow the provider’s exact instructions, as incorrect details can cause delays or rejection.
3. Include necessary information: Include the inmate’s name and inmate ID number on the money order or accompanying deposit slip.
4. Mail the money order: Consider using certified mail for tracking purposes.

Kiosk Deposits

Some correctional facilities have on-site kiosks where you can deposit cash or use a debit/credit card. These kiosks are typically located in the facility’s lobby or visiting area.

Important Considerations

Fees and Charges

Be aware that most phone service providers charge fees for their services. These fees can include:

• Transaction fees: A fee for each deposit you make.
• Call connection fees: A fee charged each time the inmate makes a call.
• Account maintenance fees: A monthly fee to maintain the account, although these are less common.

Security and Fraud Prevention

Protect your financial information. Use strong passwords for your online accounts, and be wary of unsolicited calls or emails asking for your personal or financial details. Only use the official channels provided by the phone service provider or the correctional facility.

Call Monitoring

All calls made by inmates are typically monitored and recorded, except for legal calls with their attorneys (and even those may be subject to monitoring in some circumstances). Advise the inmate not to discuss sensitive information over the phone.

Policy Changes

Correctional facilities and phone service providers can change their policies at any time. Stay informed by regularly checking the facility’s website or contacting the provider directly.

Frequently Asked Questions (FAQs)

1. What if I don’t know the inmate’s ID number?

Contact the correctional facility directly. They should be able to provide you with the inmate’s ID number after verifying your relationship to the inmate.

2. Can I use a prepaid card to add funds?

This depends on the phone service provider. Some providers accept prepaid debit cards, while others do not. Check the provider’s website or contact them directly to confirm.

3. What happens to the money if the inmate is transferred to another facility?

In most cases, the funds will be transferred along with the inmate. However, you should contact the phone service provider to confirm the process and ensure a smooth transition.

4. What happens to the money if the inmate is released?

The unused funds will typically be returned to the account holder. You’ll need to contact the phone service provider to request a refund. They may require documentation, such as proof of release.

5. Can I restrict how the inmate uses the funds?

Generally, no. Funds deposited are typically available for the inmate to use for phone calls or commissary purchases, depending on the facility’s rules. You cannot specify that the funds are only for phone calls.

6. How long does it take for the funds to become available to the inmate?

The processing time varies depending on the deposit method. Online and phone deposits are typically the fastest, with funds available within minutes to hours. Mail-in deposits can take several days or even weeks to process.

7. What if I accidentally deposit money into the wrong account?

Contact the phone service provider immediately. They may be able to reverse the transaction, but there’s no guarantee. Be extremely careful when entering the inmate’s information.

8. Can the inmate call me collect if I don’t have a prepaid account?

Yes, the inmate can call you collect, but be aware that collect call rates are often significantly higher than prepaid rates. Consider setting up a prepaid account to save money.

9. Are there any alternatives to using the official phone service provider?

In some limited cases, there might be alternative communication methods, such as video visitation, offered by the facility. However, these options typically have their own costs and restrictions. Third-party calling apps are generally not allowed.

10. Can I get a refund if I’m not satisfied with the phone service?

It’s unlikely you’ll get a full refund simply because you’re dissatisfied with the service. However, if there are technical issues or billing errors, contact the phone service provider to file a complaint and request a possible partial refund.

11. What should I do if I suspect fraudulent activity on my account?

Contact the phone service provider immediately and report the suspected fraud. Also, consider contacting your bank or credit card company to dispute any unauthorized charges.

12. How do I find out if an inmate has enough money for calls?

Unfortunately, you typically cannot directly check the inmate’s account balance. You can ask the inmate if they need funds during a call or visit. If you are concerned about the inmate’s ability to make calls, consider adding funds to their account proactively. Remember to always follow the guidelines of the correctional facility and the designated phone service provider.