Table of Contents

How to Cancel Rocket Money: A Definitive Guide

So, you’re looking to part ways with Rocket Money (formerly Truebill)? Whether you’ve achieved your financial goals, found another budgeting tool, or simply decided it’s not for you, cancelling your subscription is straightforward, but it’s crucial to understand the process fully to avoid unexpected charges. Here’s a complete breakdown:

The most direct way to cancel your Rocket Money subscription is through their website or app. You’ll need to log in to your account, navigate to the settings or subscription management section, and follow the prompts to cancel. The precise steps may vary slightly depending on the platform (website vs. app) and any updates Rocket Money has implemented, but the general process remains the same: Log in, find your subscription details, and confirm your cancellation. You will likely need to provide a reason for cancelling. Don’t hesitate to reach out to Rocket Money’s customer support if you encounter any difficulties.

Understanding the Cancellation Process

Before diving in, understand that cancelling your Rocket Money subscription stops future billing. It doesn’t automatically provide a refund for any remaining time on your current billing cycle. The specific terms regarding refunds depend on your subscription type and Rocket Money’s policies, so review those before cancelling.

Step-by-Step Guide to Cancelling

Here’s a more detailed, platform-specific guide:

1. Cancelling via the Rocket Money Website:

Log In: Access your account on the Rocket Money website.
Navigate to Settings: Look for a “Settings,” “Account,” or “Subscription” option, usually found in the top-right corner or within the account dashboard.
Find Your Subscription Details: Within the settings, locate your current subscription information. It might be labeled as “Premium Subscription,” “Subscription Plan,” or something similar.
Initiate Cancellation: There should be a button or link to “Cancel Subscription,” “Manage Subscription,” or something similar. Click on it.
Follow Prompts: You’ll likely be asked to confirm your cancellation and provide a reason for leaving. Follow the on-screen instructions carefully.
Confirmation: You should receive a confirmation email or see a confirmation message on the screen indicating your cancellation is successful. Keep this confirmation for your records!

2. Cancelling via the Rocket Money App (iOS or Android):

Open the App: Launch the Rocket Money app on your mobile device.
Access Account Settings: Look for a menu icon (usually three horizontal lines or dots) in the top-left or bottom-right corner. Tap on it.
Find Subscription Management: Within the menu, find the “Settings,” “Account,” or “Subscription” option.
Manage Your Subscription: Similar to the website, locate your subscription details and look for a “Manage Subscription” or “Cancel Subscription” button.
Confirm Cancellation: You’ll be prompted to confirm your cancellation and may be asked for a reason. Follow the instructions.
Confirmation: Ensure you receive a confirmation message or email confirming your cancellation. Again, save this confirmation!

Important Considerations

Billing Cycle: Cancel your subscription well before your next billing date to avoid being charged for another month or year.
Data Retention: Understand what happens to your data after you cancel. Rocket Money’s privacy policy should outline their data retention practices. Consider downloading any important data before cancelling.
Customer Support: If you encounter any issues during the cancellation process, don’t hesitate to contact Rocket Money’s customer support. They can guide you through the steps and address any concerns.

FAQs: Your Burning Questions Answered

Here are some frequently asked questions to clarify the cancellation process and related concerns:

1. Will I receive a refund if I cancel my Rocket Money subscription?

Whether or not you receive a refund depends on Rocket Money’s specific refund policy and the terms of your subscription. Some subscriptions offer pro-rated refunds, while others do not. Review your subscription agreement or contact Rocket Money’s customer support to inquire about their refund policy. Generally, unless there are extenuating circumstances, you will not be refunded for the remaining time on a subscription if you cancel mid-cycle.

2. Can I cancel my subscription directly through my app store (Apple App Store or Google Play Store)?

Yes, you can typically manage and cancel subscriptions purchased through the Apple App Store or Google Play Store directly through those platforms. However, it’s generally recommended to cancel directly through Rocket Money to ensure the cancellation is properly processed within their system and to avoid potential billing discrepancies. To cancel through the app store:

Apple App Store: Go to your Apple ID settings in the Settings app, select “Subscriptions,” and manage your Rocket Money subscription.
Google Play Store: Open the Google Play Store app, tap on your profile icon, go to “Payments & subscriptions,” then “Subscriptions,” and manage your Rocket Money subscription.

3. What happens to my data after I cancel my Rocket Money subscription?

Rocket Money’s privacy policy outlines their data retention practices. Generally, they may retain some of your data for a period of time for accounting and legal compliance purposes. You can usually request the deletion of your data, but this might require contacting their customer support. Review their privacy policy carefully to understand how your data will be handled after cancellation.

4. How can I confirm that my Rocket Money subscription has been successfully cancelled?

The best way to confirm cancellation is to check your Rocket Money account (website or app) to see if your subscription status has been updated to reflect the cancellation. You should also receive a confirmation email from Rocket Money. If you don’t receive an email or see the updated status, contact Rocket Money’s customer support to verify the cancellation.

5. Can I pause my Rocket Money subscription instead of cancelling it?

Some subscription services offer the option to pause your subscription instead of cancelling it entirely. This allows you to temporarily suspend billing and resume your subscription at a later date. Check with Rocket Money’s customer support or look within your account settings to see if a pause option is available.

6. I’m being charged for Rocket Money even after I cancelled my subscription. What should I do?

If you’re still being charged after cancelling, contact Rocket Money’s customer support immediately. Provide them with your account details, cancellation confirmation (if you have it), and any relevant information about the charges. It’s possible there was a processing error, or the cancellation wasn’t fully processed.

7. Is there a cancellation fee associated with cancelling my Rocket Money subscription?

Generally, there is no cancellation fee for cancelling a Rocket Money subscription. However, review your subscription agreement to be absolutely sure, especially if you had a long-term commitment.

8. Can I reactivate my Rocket Money subscription after cancelling it?

Yes, you can typically reactivate your Rocket Money subscription after cancelling it. You can usually do this through your account settings on the website or app. If you have trouble reactivating, contact Rocket Money’s customer support.

9. What if I forgot my Rocket Money login credentials to cancel my subscription?

If you’ve forgotten your login credentials, use the “Forgot Password” or “Forgot Username” options on the Rocket Money website or app. If you’re still unable to access your account, contact Rocket Money’s customer support for assistance. They’ll likely require some verification information to help you regain access.

10. Does cancelling Rocket Money also cancel connected bank accounts?

Cancelling your Rocket Money subscription does not automatically disconnect your linked bank accounts. You will likely need to manually unlink your bank accounts from within the Rocket Money app or website settings. This is an important step to protect your financial information.

11. Can Rocket Money cancel my subscription for me?

While you should be able to manage your subscription through your account, Rocket Money’s customer support can assist with cancellations. Contact them, verify your identity, and request them to cancel the subscription on your behalf. This is particularly useful if you’re having technical difficulties.

12. What alternatives are there to Rocket Money if I’m looking for a different budgeting app?

There are many budgeting apps available. Some popular alternatives to Rocket Money include Mint, YNAB (You Need a Budget), Personal Capital, and Simplifi by Quicken. Each offers different features and pricing structures, so research which one best suits your needs.

Cancelling your Rocket Money subscription should be a straightforward process. By following these steps and understanding the potential issues, you can ensure a smooth transition. And remember, always keep your cancellation confirmation for future reference!