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Can I Change My UPS Delivery to Pickup? The Definitive Guide

Yes, absolutely! You can often change your UPS delivery to a pickup location, offering greater convenience and control over when and where you receive your packages. This is a common request, and UPS provides several options to facilitate this change. Let’s delve into the specifics and explore how you can reroute your packages for pickup at a UPS Access Point™ location or a UPS Customer Center.

Understanding UPS Delivery Redirection Options

The ability to redirect a UPS package is a valuable feature, particularly when you know you won’t be home to receive it or prefer a more secure pickup option. UPS offers various methods to manage your deliveries, ensuring you have the flexibility to adjust based on your needs.

UPS My Choice: Your Delivery Control Hub

The primary tool for managing UPS deliveries is UPS My Choice. This free service provides a comprehensive dashboard where you can track packages, receive delivery alerts, and, most importantly, change your delivery preferences.

Sign-Up and Customization: Registering for UPS My Choice is the first step. Once registered, you can customize your delivery preferences, including setting a preferred delivery time, designating a neighbor to receive your packages, or opting for delivery to a UPS Access Point™.
Redirection Capabilities: Through UPS My Choice, you can request that your package be held for pickup at a UPS Access Point™ location or a UPS Customer Center. This is a simple and efficient way to avoid missed deliveries and potential package theft.

UPS Access Point™ Locations: Convenience at Your Fingertips

UPS Access Point™ locations are local businesses, such as pharmacies, grocery stores, and convenience stores, that have partnered with UPS to provide convenient pickup and drop-off services.

Extensive Network: The UPS Access Point™ network is vast, offering numerous locations in most urban and suburban areas. This means you’re likely to find a convenient pickup location near your home or workplace.
Extended Hours: Many UPS Access Point™ locations offer extended hours, including evenings and weekends, making it easier to pickup your packages at a time that suits your schedule.
Secure Holding: Your packages are held securely at the UPS Access Point™ location until you’re ready to pickup them.

UPS Customer Centers: Direct Service from UPS

UPS Customer Centers are dedicated UPS facilities where you can pickup packages, drop off shipments, and access other UPS services.

Direct Interaction: UPS Customer Centers offer the opportunity to interact directly with UPS employees, allowing you to ask questions and receive assistance with your shipments.
Holding Packages: If you prefer, you can have your package held for pickup at a UPS Customer Center instead of your home address.

Steps to Change Your Delivery to Pickup

Changing your UPS delivery to pickup involves a few simple steps:

Track Your Package: Use the tracking number provided by the sender to track your package on the UPS website or through the UPS My Choice app.
Access Delivery Options: Once you’ve located your package, look for the “Delivery Options” or “Change Delivery” link. This will typically appear once the package is in transit.
Select Pickup Location: Choose the option to pickup your package at a UPS Access Point™ location or a UPS Customer Center. You’ll be presented with a map or a list of nearby locations.
Confirm Your Choice: Select your preferred pickup location and confirm your choice. You may need to verify your identity or provide additional information.
Notification: You’ll receive a notification when your package is ready for pickup at the chosen location. This usually includes the location’s address, hours of operation, and any specific instructions.
Pickup Your Package: Bring a valid photo ID to the UPS Access Point™ location or UPS Customer Center to pickup your package.

Factors Affecting Redirection Availability

While changing your delivery to pickup is generally straightforward, there are some factors that can affect availability:

Sender Restrictions: The sender may have placed restrictions on the package that prevent redirection. This is often the case with high-value items or shipments requiring a signature.
Package Status: You can typically only change the delivery while the package is in transit. Once the package has been delivered or is out for delivery, redirection may not be possible.
Service Type: Some UPS services, such as UPS SurePost, may not be eligible for redirection.

Common Scenarios Where Pickup is Beneficial

Vacation: If you’re going on vacation, redirecting your packages to a UPS Access Point™ location ensures they’re held securely until your return.
Unpredictable Schedule: If you have an unpredictable schedule, pickup at a UPS Access Point™ location allows you to retrieve your packages at your convenience.
Security Concerns: If you’re concerned about package theft, pickup at a secure location eliminates the risk of leaving packages unattended on your doorstep.
Signature Required: If the package requires a signature and you’re not home during delivery hours, having it held for pickup ensures you can sign for it in person.

Frequently Asked Questions (FAQs)

1. How much does it cost to change my UPS delivery to pickup?

Changing your delivery to pickup using UPS My Choice is often free. However, there might be fees associated with certain types of rerouting or for specific service levels. Check the UPS My Choice terms and conditions for the most up-to-date information.

2. Can I change my delivery address to a UPS Access Point™ location if I don’t have a UPS My Choice account?

While having a UPS My Choice account simplifies the process, you can sometimes change the delivery address by contacting UPS customer service and providing the tracking number and your desired UPS Access Point™ location. However, having an account offers more control and easier management.

3. What kind of ID do I need to pickup my package at a UPS Access Point™ location?

You will typically need a valid photo ID, such as a driver’s license, passport, or government-issued identification card. The ID must match the name on the shipping label.

4. How long will UPS hold my package at a UPS Access Point™ location?

UPS typically holds packages at UPS Access Point™ locations for 7 calendar days. If you don’t pickup your package within this timeframe, it will be returned to the sender.

5. Can someone else pickup my package for me at a UPS Access Point™ location?

Yes, someone else can pickup your package on your behalf, but they will need to present a valid photo ID and a signed note authorizing them to pickup the package. The note should include your name, the tracking number, and the name of the person authorized to pickup the package.

6. What happens if I miss the pickup deadline at a UPS Access Point™ location?

If you miss the pickup deadline, the package will be returned to the sender. You may need to contact the sender to arrange for reshipment.

7. Can I change the delivery option after the package is already out for delivery?

In some cases, you may be able to change the delivery option even after the package is out for delivery, but it depends on the specific circumstances and the availability of redirection options. Contacting UPS customer service immediately is your best bet.

8. Is it possible to redirect a package to a different address altogether, not just a UPS Access Point™ location?

Yes, through UPS My Choice, you can often redirect a package to a completely different address, provided the sender hasn’t placed any restrictions on the shipment. Additional fees may apply for this service.

9. What if the UPS Access Point™ location I chose is closed when I go to pickup my package?

UPS Access Point™ locations have varying hours of operation. Check the hours of operation before heading to the location. If it’s closed, you’ll need to return during their operating hours.

10. Can I redirect a package if I only have the InfoNotice that UPS left on my door?

The InfoNotice contains the tracking number, which you can use to track your package and potentially change the delivery option online. You can also contact UPS customer service with the information on the InfoNotice.

11. Are there any packages that cannot be redirected at all?

Yes, some packages cannot be redirected due to sender restrictions, the nature of the contents (e.g., hazardous materials), or specific service limitations.

12. How can I find the nearest UPS Access Point™ location?

You can find the nearest UPS Access Point™ location by using the UPS Access Point™ locator tool on the UPS website or through the UPS My Choice app. Simply enter your address, and the tool will display nearby locations with their hours of operation.

Changing your UPS delivery to pickup is a practical solution for many situations. By understanding the options available and following the steps outlined above, you can conveniently manage your deliveries and ensure your packages arrive safely and securely.