Table of Contents

Can I Pick Up a Package From UPS Before Delivery? The Definitive Guide

Yes, you absolutely can pick up a package from UPS before it’s delivered, but there are specific conditions and procedures you’ll need to follow. This preemptive package retrieval, sometimes referred to as a “will-call” option, offers a convenient solution for those who know they won’t be home during delivery or prefer to retrieve their package at their convenience. Let’s delve into the how-to and the nitty-gritty details.

Understanding UPS Will-Call and Package Intercept

Before we dive into the mechanics, let’s clarify the two primary methods for snagging your package early: UPS Will-Call and UPS Package Intercept. While often used interchangeably, they represent slightly different scenarios.

UPS Will-Call: This is typically used when you anticipate the need to pick up your package. You might have pre-arranged it with the sender, or you know the delivery location isn’t ideal for leaving a package unattended. The package is then intentionally held at a UPS facility for you to collect.
UPS Package Intercept: This service allows you to redirect a package already in transit. Perhaps your plans changed, or you realized you won’t be home when the delivery is scheduled. Intercept gives you a chance to redirect the package to a UPS Access Point, hold it at the original destination facility, or even return it to the sender. A fee is usually associated with this service.

How to Pick Up Your Package Before Delivery

The process varies depending on whether you’re planning for Will-Call or employing Package Intercept. Here’s a breakdown:

Option 1: Requesting Will-Call

Coordinate with the Sender: The easiest way to ensure a Will-Call setup is to request it directly from the sender when they ship the package. Some online retailers offer this as a shipping option during checkout.
UPS InfoNotice™: If the delivery driver attempts delivery and leaves a UPS InfoNotice™ because you weren’t home, this notice will often indicate the location where you can pick up the package. This is essentially a post-hoc Will-Call.
UPS My Choice®: Sign up for UPS My Choice®, a free service that provides greater control over your deliveries. With My Choice, you can often reroute packages to a UPS Access Point™ or hold them at a UPS customer center for pickup. A premium version offers even more flexibility.

Option 2: Using UPS Package Intercept

UPS My Choice® Account: Again, a UPS My Choice® account is crucial. Log in and track your package using the tracking number.
Initiate Intercept: If the package is eligible for Intercept, you’ll see the option to “Change Delivery.” Click this and select “Hold at a UPS Facility” or “Redirect to a UPS Access Point™.” Note that not all packages are eligible for Intercept.
Pay the Intercept Fee: A fee applies for Package Intercept. The amount will be displayed during the process.
Confirm and Follow Instructions: Carefully review the details and confirm your request. UPS will provide instructions regarding where and when you can pick up the package.

Important Considerations for Package Pickup

Regardless of which method you use, remember these critical factors:

Identification: You’ll always need a government-issued photo ID, like a driver’s license or passport, to pick up your package. The name on the ID must match the name on the shipping label.
Tracking Number: Have your tracking number readily available. It’s essential for locating your package at the UPS facility.
Authorization: If someone else is picking up the package on your behalf, they’ll need a signed authorization letter from you, along with a copy of your ID and their own photo ID.
Timeframe: UPS will hold your package for a limited time, typically 5 business days. After that, it may be returned to the sender.
Location: Confirm the exact UPS facility or Access Point™ where your package is being held. Don’t assume it’s the nearest one.
Package Eligibility: Certain packages, such as those containing hazardous materials or requiring a signature from a specific individual, might not be eligible for Will-Call or Intercept.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions to clarify common doubts:

1. What is a UPS Access Point™?

A UPS Access Point™ is a convenient location, like a local business (pharmacy, grocery store, etc.), where you can pick up your packages or drop off pre-labeled shipments. They offer extended hours and are often more accessible than traditional UPS facilities.

2. How much does UPS Package Intercept cost?

The cost of UPS Package Intercept varies depending on the destination, service level, and other factors. You’ll see the exact fee displayed during the Intercept process on the UPS website or app. Expect it to be in the $6-$20 range.

3. Can I pick up a package without a tracking number?

Generally, no. The tracking number is essential for locating your package within the UPS system. However, if you have a UPS InfoNotice™ left by the driver, it might contain enough information to retrieve your package, but it’s best to call UPS customer service beforehand to confirm.

4. What if the name on the ID doesn’t match the shipping label exactly?

Discrepancies between the name on your ID and the shipping label can cause problems. Try to rectify the situation with the sender or UPS customer service beforehand. A slight variation (e.g., using a nickname instead of a full name) might be acceptable with proper explanation and documentation.

5. Can I redirect a package to a different address using Package Intercept?

Yes, you can redirect a package to a different address, but this often incurs a higher fee than holding it at a UPS facility. The availability of this option depends on the package’s origin, destination, and service level.

6. How long will UPS hold my package for pickup?

UPS typically holds packages for pickup at a customer center or Access Point™ for 5 business days. Check the UPS InfoNotice™ or your UPS My Choice® account for the specific timeframe.

7. What happens if I don’t pick up my package within the holding period?

If you fail to pick up your package within the allotted time, it will likely be returned to the sender.

8. Can I use Package Intercept for international shipments?

Package Intercept for international shipments is more complex and might not always be available. Contact UPS customer service for specific details and options.

9. What if the UPS facility is closed when I try to pick up my package?

Always check the operating hours of the UPS facility or Access Point™ before attempting to pick up your package. This information is usually available on the UPS website or app.

10. Can I track the status of my Package Intercept request?

Yes, you can track the status of your Package Intercept request through your UPS My Choice® account or by using the tracking number on the UPS website.

11. What kind of authorization letter is required for someone else to pick up my package?

The authorization letter should include your full name, your tracking number, the full name of the person authorized to pick up the package, a statement authorizing them to do so, your signature, and the date. A copy of your government-issued ID should be attached.

12. Are there any packages that are ineligible for Will-Call or Package Intercept?

Yes, certain packages are ineligible. These include:

Hazardous materials: Packages containing dangerous goods.
C.O.D. (Cash on Delivery) shipments: Packages where payment is collected upon delivery.
Packages requiring a specific signature: Shipments needing a signature from a designated individual.
Certain international shipments: Depending on customs regulations and shipping agreements.

By understanding the nuances of UPS Will-Call and Package Intercept, you can take control of your deliveries and ensure you receive your packages when and where you need them. Embrace the convenience, plan ahead, and enjoy seamless package management!