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How Do I Cancel My Pandora Subscription? The Definitive Guide

So, you’re ready to part ways with your Pandora subscription? No problem! Whether you’re trimming expenses, switching services, or simply no longer finding the value in Pandora Premium or Pandora Plus, cancelling is a straightforward process. Here’s the definitive guide to doing just that, tailored for every possible scenario.

Step-by-Step Cancellation Instructions

The cancellation method depends on how you initially subscribed. Here’s a breakdown of the most common scenarios:

Cancelling a Subscription Billed Through Pandora

This is the most common scenario, especially if you subscribed directly through the Pandora website. Here’s how to proceed:

Login to your Pandora Account: Head to the Pandora website (www.pandora.com) on your computer or mobile browser. You cannot cancel through the Pandora app. Enter the email address and password associated with your Pandora account.
Access Subscription Settings: Once logged in, click on your profile icon, usually located in the upper right corner of the screen. From the dropdown menu, select “Settings“.
Navigate to Subscription Information: In the Settings menu, look for the “Subscription” tab or section. Click on it.
Cancel Your Subscription: You should see your current subscription plan displayed. Look for a “Cancel Subscription” or a similar button/link. Click on it.
Confirm Your Cancellation: Pandora might try to convince you to stay with a special offer or highlight features you might miss. Read through these options carefully. Ultimately, you’ll need to confirm your decision to cancel. Look for a final “Cancel Subscription” button and click it.
Cancellation Confirmation: You should receive a confirmation message on the screen and possibly via email, stating that your subscription has been successfully cancelled. This message will also indicate when your access to Pandora Premium or Pandora Plus features will end.

Cancelling a Subscription Billed Through Google Play (Android)

If you subscribed to Pandora through the Google Play Store on your Android device, you’ll need to manage your subscription directly through Google Play.

Open the Google Play Store App: Locate the Google Play Store app on your Android device and open it.
Access Your Account: Tap on your profile icon in the upper right corner of the screen.
Go to Subscriptions: From the menu that appears, select “Payments & subscriptions” and then choose “Subscriptions“.
Find Your Pandora Subscription: Scroll through the list of your subscriptions until you find “Pandora“.
Cancel the Subscription: Tap on the “Pandora” subscription. This will open a page with details about your subscription. Tap the “Cancel subscription” button.
Follow Prompts and Confirm: Google Play will likely ask you to confirm your cancellation and may ask for a reason. Follow the on-screen prompts to complete the cancellation process.

Cancelling a Subscription Billed Through the Apple App Store (iOS)

If you subscribed to Pandora through the Apple App Store on your iPhone or iPad, you’ll need to manage your subscription directly through your Apple ID settings.

Open the Settings App: On your iPhone or iPad, open the “Settings” app.
Tap Your Name: Tap on your name at the top of the “Settings” menu. This will take you to your Apple ID settings.
Go to Subscriptions: Tap on “Subscriptions“. You might need to enter your Apple ID password or use Face ID or Touch ID to authenticate.
Find Your Pandora Subscription: Scroll through the list of your active subscriptions until you find “Pandora“.
Cancel the Subscription: Tap on the “Pandora” subscription. This will open a page with details about your subscription. Tap the “Cancel Subscription” button. If you don’t see a “Cancel Subscription” button, the subscription is already canceled and will not renew.
Confirm Your Cancellation: You will be prompted to confirm your cancellation. Follow the on-screen instructions.

Cancelling a Subscription Billed Through Roku

If you initially subscribed to Pandora directly through your Roku device, follow these steps:

Press the Home Button: On your Roku remote, press the Home button.
Navigate to the Pandora Channel: Using the directional pad on your remote, navigate to the Pandora channel icon on your Roku home screen.
Press the * Button: With the Pandora channel highlighted, press the * (asterisk) button on your Roku remote. This will open a context menu.
Manage Subscription: Select “Manage subscription“.
Cancel Subscription: Choose “Cancel subscription” and follow the on-screen prompts to confirm.

Frequently Asked Questions (FAQs)

Here are 12 frequently asked questions about cancelling your Pandora subscription, providing you with even more clarity and helpful information:

1. What happens after I cancel my Pandora subscription?

After you cancel, you’ll still have access to Pandora Premium or Pandora Plus features until the end of your current billing cycle. Once the billing cycle ends, your account will revert to Pandora Free, which includes ads and limited features. You will no longer be able to listen offline.

2. Can I get a refund if I cancel my subscription early?

Generally, Pandora does not offer refunds for partial months or years if you cancel your subscription before the end of your billing cycle. You will retain access to your paid features until the cycle ends. Review Pandora’s terms and conditions for specific refund policies.

3. How do I know if my Pandora subscription is active?

You can check your subscription status by logging into your Pandora account on the Pandora website and navigating to the “Subscription” section in your Settings. This will display your current subscription plan and billing details. If you subscribed via Google Play or Apple App Store, check your subscriptions in those respective platforms.

4. I can’t find the “Cancel Subscription” button. What should I do?

First, ensure you’re logged into the correct Pandora account (the one associated with your subscription). Second, double-check that you’re using the correct method based on how you originally subscribed ( Pandora website, Google Play, Apple App Store, or Roku). If you’re still unable to find the cancellation option, contact Pandora support directly.

5. Will I lose my stations and playlists if I cancel my Pandora subscription?

No, you will not lose your stations and playlists when you cancel your Pandora subscription. They will still be available when you revert to Pandora Free. However, features like offline listening and ad-free listening will be disabled.

6. Can I pause my Pandora subscription instead of cancelling?

Pandora does not currently offer a pause feature for subscriptions. The only option is to cancel the subscription and resubscribe later if you choose.

7. How do I contact Pandora support for help with cancellation?

You can contact Pandora support through their website. Look for the “Help” or “Support” section and search for relevant articles. You may also find contact options like email or chat support.

8. I cancelled my subscription, but I’m still being charged. What should I do?

First, verify that the cancellation was successful by checking your Pandora account settings or the subscription settings in Google Play or the Apple App Store. If the cancellation is confirmed but you’re still being charged, contact Pandora support immediately with proof of cancellation. If the charge is through Google Play or Apple App Store, also contact their respective support teams.

9. Can I resubscribe to Pandora Premium or Pandora Plus after cancelling?

Yes, you can resubscribe at any time. Simply log into your Pandora account and navigate to the “Subscription” section in your Settings to choose a new plan. Or, you can resubscribe through Google Play or the Apple App Store.

10. I forgot my Pandora account password. How can I cancel my subscription?

Go to the Pandora website and use the “Forgot Password” link to reset your password. You’ll need access to the email address associated with your Pandora account. Once you’ve reset your password, you can log in and cancel your subscription as described above. If you subscribed through Google Play or Apple App Store, resetting your Pandora password won’t affect those subscriptions as they’re managed within those platforms.

11. My Pandora account is linked to my Facebook account. How does this affect cancellation?

Linking your Pandora account to your Facebook account doesn’t change the cancellation process. You still need to cancel your subscription through the method you used to initially subscribe ( Pandora website, Google Play, Apple App Store, or Roku).

12. Will cancelling my subscription delete my Pandora account entirely?

No, cancelling your subscription will not delete your Pandora account. Your account will simply revert to the free version. If you wish to delete your account entirely, you’ll need to contact Pandora support and specifically request account deletion. Be aware that this is a permanent action and you will lose all your data.