How to Cancel Xfinity TV but Keep Internet: A Strategic Guide

Canceling your Xfinity TV service while retaining your internet connection is a common move for those seeking to streamline their monthly expenses or explore alternative streaming options. It’s a straightforward process, but understanding the steps and potential pitfalls is crucial for a smooth transition. You essentially need to contact Xfinity customer support, inform them of your decision, confirm your new internet-only plan, and return any leased TV equipment. Let’s unpack this in detail and arm you with everything you need to know.

The Definitive Guide to Severing the TV Cord

Here’s a step-by-step breakdown to ensure a seamless separation from your Xfinity TV package while keeping that sweet, sweet internet flowing:

1. Assess Your Needs and Research Alternatives: Before pulling the plug, ask yourself why you’re canceling. Are you looking to save money? Explore streaming services? Ensure you have a viable replacement for the channels you regularly watch. Consider services like Netflix, Hulu, YouTube TV, Sling TV, or Philo. Understanding your needs helps avoid future regret.

2. Review Your Current Xfinity Agreement: Knowledge is power. Check your current contract for any early termination fees (ETFs). These are less common than they used to be, but it’s vital to confirm. Also, note your current internet speed and data cap. Canceling TV might affect your internet pricing, so be prepared.

3. Contact Xfinity Customer Support: This is the key step. You have a few options:

   • Phone: Dial 1-800-XFINITY (1-800-934-6489). Be prepared for potentially long hold times.
   • Online Chat: Visit the Xfinity website and initiate a chat session with a representative. This is often faster than phone calls.
   • In-Person: If you prefer face-to-face interaction, visit an Xfinity store. However, store representatives might be more focused on sales than cancellations, so be firm in your decision.

4. Clearly State Your Intentions: Be direct. Tell the representative that you want to cancel your Xfinity TV service but keep your Xfinity internet. Don’t beat around the bush. Ambiguity can lead to misunderstandings and delays.

5. Negotiate Your New Internet Plan: Canceling TV can sometimes impact your internet pricing. This is where your research from step one comes in handy. Inquire about available internet-only plans and negotiate for the best possible rate. Be prepared to compare Xfinity’s offer with competitors’ plans to strengthen your position. Leverage their promotional offers to your advantage.

6. Confirm the Details of Your New Plan: Before hanging up or ending the chat, ensure you have a clear understanding of your new internet plan. This includes:

   • Monthly Price: What will you be paying each month?
   • Internet Speed: What download and upload speeds are included?
   • Data Cap: Is there a data cap, and if so, what is it?
   • Effective Date: When will the new plan take effect?
   • Contract Length: Is there a new contract term associated with the internet plan?

7. Return Your Xfinity TV Equipment: This is crucial to avoid unnecessary charges. Xfinity will provide instructions on how to return your cable boxes, remotes, and any other leased equipment. You typically have a few options:

   • Xfinity Store: Return the equipment to your local Xfinity store. Get a receipt as proof of return.
   • UPS Store: Xfinity may provide a prepaid shipping label to return the equipment via UPS. Package the equipment carefully and retain the tracking number.
   • In-Home Pickup: In some cases, Xfinity may offer to pick up the equipment from your home.

8. Monitor Your First Bill: After canceling your TV service, carefully review your next bill to ensure the changes are reflected correctly. Verify that you’re being charged the correct amount for your internet service and that there are no lingering charges for TV equipment. Contact Xfinity immediately if you notice any discrepancies.

9. Consider Purchasing Your Own Modem: While Xfinity provides a modem for a monthly rental fee, purchasing your own compatible modem can save you money in the long run. Check the list of approved modems on the Xfinity website to ensure compatibility with your internet plan.

10. Don’t Fall for the Upsell: Customer service representatives are often incentivized to retain TV customers or upsell you on a different package. Be polite but firm in your decision. Stick to your plan.

11. Document Everything: Keep records of all your communications with Xfinity, including dates, times, names of representatives, and details of the agreements. This documentation can be invaluable if any issues arise.

12. Explore Streaming Device Options: If you’re switching to streaming services, consider investing in a streaming device like a Roku, Amazon Fire TV Stick, Apple TV, or Chromecast. These devices allow you to access your streaming subscriptions on your TV.

Frequently Asked Questions (FAQs)

Here are answers to frequently asked questions to further clarify the process of canceling Xfinity TV and keeping your internet:

1. Will my internet price increase if I cancel TV?

Potentially, yes. Xfinity often bundles TV and internet services to offer lower prices. Removing the TV component may result in an increase in your internet-only rate. It’s crucial to negotiate for the best possible internet-only price and compare it with competitor offerings.

2. Can I cancel my Xfinity TV service online?

While Xfinity allows some account management tasks online, canceling TV service typically requires direct communication with a representative via phone or chat. This ensures that all details are properly addressed and that you understand the implications of your decision.

3. What happens to my Xfinity email address if I cancel my TV service?

Your Xfinity email address is tied to your Xfinity account, not specifically to your TV service. As long as you maintain your internet service, you should be able to continue using your Xfinity email address. However, it’s always a good idea to back up your important emails and contacts just in case.

4. How long do I have to return my Xfinity TV equipment?

Xfinity typically gives you a 30-day window to return your TV equipment after canceling your service. Check your cancellation confirmation for the exact deadline. Failure to return the equipment within the specified timeframe can result in hefty charges.

5. Can I pause my Xfinity TV service instead of canceling?

Xfinity offers a seasonal suspension option that allows you to temporarily pause your TV service for a certain period, typically up to six months. This can be a good alternative if you plan to return to Xfinity TV in the future. Check with Xfinity for eligibility and terms.

6. What if I have an Xfinity package deal (TV, Internet, and Voice)?

If you have a triple play package, canceling the TV component will affect the pricing of the remaining services. You’ll need to renegotiate your plan to reflect the removal of the TV service. Be prepared to discuss your options with the Xfinity representative and explore potential cost savings.

7. Will I lose my DVR recordings if I cancel my Xfinity TV service?

Yes, any recordings stored on your Xfinity DVR will be lost when you cancel your TV service. Be sure to watch or transfer any important recordings before canceling. Some users are able to record using a computer by connecting their cable box to their PC.

8. Can I use my Xfinity login to access streaming apps if I cancel TV?

This depends on the streaming app. Some apps allow you to use your Xfinity login to verify your subscription and access content, even if you no longer have Xfinity TV. However, this functionality varies from app to app. Check with the specific streaming service for details.

9. What happens to my Xfinity Rewards points if I cancel TV?

Your Xfinity Rewards points are tied to your Xfinity account. As long as you maintain your internet service, you should be able to keep your rewards points. However, it’s always a good idea to redeem your points before canceling any portion of your service.

10. Can I switch back to Xfinity TV later if I change my mind?

Yes, you can typically re-subscribe to Xfinity TV at any time. However, you may need to sign a new contract and may not be eligible for the same promotional pricing as before.

11. Are there any hidden fees when canceling Xfinity TV?

Be vigilant about potential hidden fees. Carefully review your final bill to ensure you’re not being charged for services you no longer receive or for equipment you’ve already returned. Challenge any unexpected charges immediately.

12. What if I move after canceling Xfinity TV?

If you move after canceling Xfinity TV, you’ll need to transfer or establish your internet service at your new address. This may involve a new contract and installation fees. Contact Xfinity to discuss your options and ensure a smooth transition.