Changing Your Phone Number on Shopify: A Comprehensive Guide

So, you need to update your phone number on Shopify? Perhaps you’ve moved, switched providers, or simply want to use a dedicated business line. No problem! Changing your phone number on Shopify is a straightforward process, though it’s crucial to understand where and why you need to change it. The platform uses your phone number for various purposes, from account security to customer communication. Here’s how to navigate the process:

The short answer: The method for changing your phone number on Shopify depends on whether you’re updating the store contact number visible to customers or the account security number used for login and verification. The store contact number is changed via Settings > Store Details. The account security number is changed via Settings > Account > Security.

Understanding Where Your Phone Number is Used in Shopify

Before diving into the how-to, let’s clarify where Shopify uses your phone number. This is essential to ensure you’re changing the right number in the right place.

• Store Contact Number: This is the phone number displayed on your store’s contact page, in email footers, and potentially in other customer-facing locations. It’s used for customers to reach you with inquiries.
• Account Security Number: This number is tied to your Shopify account and is used for two-factor authentication (2FA), password recovery, and other security-related measures. It’s not visible to customers.
• Shipping Carrier Contact: When setting up shipping carrier accounts, your phone number may be required for contact related to deliveries and other shipping inquiries.
• Payment Gateway Contact: Similar to shipping, some payment gateways require a contact number.

Changing the right phone number in each location is crucial for seamless operation of your Shopify store.

How to Change Your Store Contact Phone Number

This is the most common scenario, updating the number customers use to reach you.

1. Log in to your Shopify admin. This is your gateway to all things Shopify, so make sure you have your credentials ready.
2. Navigate to Settings. Look for the “Settings” icon in the bottom-left corner of the screen.
3. Click on “Store details”. This section houses all the vital information about your store, including contact details.
4. Locate the “Store contact information” section. Here, you’ll find fields for your store name, email address, and, crucially, your phone number.
5. Edit the phone number. Carefully enter the new phone number you wish to use. Double-check for accuracy! Even a single digit off can lead to missed customer communications.
6. Click “Save”. Make sure to save your changes.

How to Change Your Account Security Phone Number

This is about protecting your Shopify account itself.

1. Log in to your Shopify admin. Again, your starting point is your Shopify admin dashboard.
2. Navigate to Settings. As before, find the “Settings” icon.
3. Click on “Account”. This section deals with your user account, not the store itself.
4. Click on “Security”. This section deals with all security aspects of your account.
5. Locate the “Two-step authentication” section. If two-step authentication is enabled, you can update your phone number from here.
6. Click “Change phone number”. If two-step authentication is not enabled, you must first enable it to add a phone number.
7. Enter your new phone number. You will likely need to verify the new number via SMS. Follow the prompts to complete the verification.
8. Click “Save”. Make sure to save your changes.

How to Change Your Phone Number in Shipping Carrier Settings

If you use integrated shipping carrier accounts, you may need to update your phone number there as well. The process varies depending on the carrier.

1. Navigate to Settings > Shipping and delivery.
2. In the “Customized rates for carriers” section, manage your carriers and update your phone number.

How to Change Your Phone Number in Payment Gateway Settings

Some payment gateways might require a contact phone number.

1. Navigate to Settings > Payments.
2. Manage each payment gateway and update your phone number as needed.

Important Considerations After Changing Your Phone Number

• Update Marketing Materials: Remember to update your phone number on all your marketing materials, including your website (beyond the contact page), social media profiles, business cards, and email signatures.
• Inform Your Team: If you have a team managing your Shopify store, inform them of the change and ensure they update their records accordingly.
• Test the Change: Call your new phone number to ensure it’s working correctly and that customer service representatives can answer queries.
• Monitor Customer Communication: Keep a close eye on customer communication channels after the change to ensure no messages are being missed due to the outdated number.
• Check Third-Party Apps: Some third-party apps may rely on your phone number. Check the settings of any apps you use to ensure they have the correct number.

Common Pitfalls to Avoid

• Forgetting to Save: Sounds obvious, but it happens! Double-check that you’ve clicked “Save” after making changes.
• Entering the Number Incorrectly: A simple typo can lead to significant communication issues.
• Not Updating Everywhere: As mentioned earlier, ensure you update your phone number across all relevant platforms and materials.
• Ignoring Verification Prompts: When changing your account security number, follow the verification prompts carefully to avoid locking yourself out of your account.

Frequently Asked Questions (FAQs)

Here are some common questions related to changing your phone number on Shopify:

1. Can I use a virtual phone number with Shopify?

Yes, you can use a virtual phone number (e.g., Google Voice, RingCentral) with Shopify. This is a great option for businesses that want to separate their personal and business communications or operate remotely.

2. Why is Shopify asking me to verify my phone number?

Shopify requires phone number verification for security purposes. It helps prevent unauthorized access to your account and ensures that you can recover your account if you forget your password.

3. What happens if I don’t have access to the old phone number when changing my account security number?

This can be tricky. You’ll likely need to contact Shopify support. Be prepared to provide alternative verification methods to prove your identity and ownership of the account. Gather as much information as possible – old billing statements, store details, etc.

4. How often can I change my phone number on Shopify?

Shopify doesn’t have a specific limit on how often you can change your phone number. However, frequent changes might trigger security alerts, requiring additional verification.

5. Will changing my phone number affect my Shopify plan or billing?

No, changing your phone number will not affect your Shopify plan or billing. The phone number is primarily used for contact and security purposes.

6. Can I have multiple phone numbers associated with my Shopify account?

No, you can only have one phone number associated with your Shopify account for security purposes. However, you can use different phone numbers for your store contact information and your personal account security.

7. Does Shopify use my phone number for marketing purposes?

Shopify may use your phone number to communicate important updates about your account or the platform. However, they will not use your phone number for marketing purposes without your explicit consent.

8. How long does it take for the phone number change to take effect?

The phone number change usually takes effect immediately. However, it may take some time for the updated number to propagate across all Shopify systems and third-party integrations.

9. What if I’m having trouble changing my phone number on Shopify?

If you encounter any issues, contact Shopify support. They can provide guidance and troubleshoot any problems you may be experiencing. They have seen it all before!

10. Can I change my phone number on the Shopify mobile app?

Yes, you can change your phone number on the Shopify mobile app. The process is similar to the desktop version. Navigate to the “Settings” section and follow the steps outlined above.

11. Will changing my phone number affect my customer support tickets?

No, changing your phone number will not affect your existing customer support tickets. However, make sure to update your contact information on any new support tickets you submit.

12. Is it safe to save my phone number on Shopify?

Shopify employs industry-standard security measures to protect your personal information, including your phone number. However, it’s always a good idea to practice good security habits, such as using a strong password and enabling two-factor authentication.

By following these steps and keeping these considerations in mind, you can successfully change your phone number on Shopify and ensure your store continues to run smoothly. Remember accuracy is key, update everywhere needed, and stay vigilant!