Where To Return Your Verizon Cable Box: A Comprehensive Guide

So, you’re cutting the cord or upgrading your Verizon service? Excellent choice! But now you’re staring at that Verizon cable box wondering, “Where in the world do I return this thing?” Don’t worry, it’s simpler than you think.

You can return your Verizon cable boxes to one of the following locations:

• The UPS Store: This is generally the most convenient and recommended option. Verizon has partnered with UPS to make returns seamless. You’ll receive a prepaid shipping label from Verizon (more on that below) that you simply affix to the box and drop it off.
• Verizon Corporate Retail Stores: Select Verizon stores accept equipment returns. However, not all stores are equipped to handle this, so it’s essential to call ahead to confirm they accept returns. Don’t just assume they do; save yourself a wasted trip!
• Via Mail Using Your Own Shipping Label: If neither of the above options work for you, you can return the equipment by shipping it using a carrier of your choice. This requires you to arrange and pay for your own shipping label to Verizon. This is the least desirable option due to the cost and potential complications.

Returning Your Verizon Equipment: A Step-by-Step Guide

Returning your equipment might feel like navigating a labyrinth, but I’m here to guide you through. Just follow these steps and your journey will be smooth.

1. Initiate the Return Process with Verizon: This is crucial. Before you even think about boxing anything up, contact Verizon customer service. You can do this by calling their support line or through their website. Inform them you’re returning your equipment. This will trigger the generation of your prepaid shipping label or provide the necessary return authorization.
2. Receive Your Shipping Label (if applicable): Typically, Verizon will email you a prepaid UPS shipping label within a few days of your request. Make sure to check your spam folder, just in case. If you don’t receive it, contact Verizon again.
3. Properly Package Your Equipment: Use the original box if you still have it. If not, use a sturdy box with adequate padding (bubble wrap, packing peanuts, etc.) to protect the equipment during transit. Include all accessories: remote controls, power cords, and any other cables that came with the box. A missing accessory could incur a charge.
4. Attach the Shipping Label: If you received a prepaid label, securely affix it to the outside of the box, making sure the barcode is clearly visible.
5. Drop Off at the Designated Location: If you have a prepaid label, take the package to your nearest UPS Store. If you are instructed to return the equipment to a Verizon store, ensure you call ahead to verify that they can accept your equipment. If you have to ship it on your own, take your package to your carrier of choice.
6. Obtain Proof of Return: This is arguably the most important step. Whether you drop it off at a UPS Store or a Verizon store, get a receipt! This receipt is your proof that you returned the equipment, and it’s crucial in case of any discrepancies or disputes later on. Keep this receipt in a safe place.
7. Track Your Return (if applicable): If you used a prepaid shipping label, you can track the package’s progress online using the tracking number on the label or receipt.

Frequently Asked Questions (FAQs) About Verizon Cable Box Returns

Here are some commonly asked questions about returning your Verizon cable box, designed to address any remaining concerns you might have.

1. What happens if I don’t return my Verizon equipment?

If you fail to return your equipment within the specified timeframe (usually within 30 days of cancellation or upgrade), Verizon will charge you a non-returned equipment fee. This fee can be quite substantial, so it’s best to return the equipment promptly.

2. How long do I have to return the equipment?

Generally, Verizon gives you 30 days from the date your service is disconnected or upgraded to return the equipment. Check your termination paperwork or contact Verizon to confirm the exact deadline.

3. Can I return the equipment to any Verizon store?

No, not all Verizon stores are equipped to handle equipment returns. It’s crucial to call the store ahead of time to confirm they accept returns. Don’t assume; verify!

4. What if I lost the original box?

Don’t worry if you lost the original box. You can use any sturdy box with adequate padding to protect the equipment during shipping. Just make sure the equipment is well-protected to prevent damage during transit.

5. Do I need to return the remote control and cables?

Yes, you are expected to return all equipment provided by Verizon, including the remote control, power cords, and any other cables that came with the box. Failing to return all items could result in additional charges.

6. What if I damage the equipment before returning it?

If the equipment is damaged due to negligence, Verizon may charge you a fee. Handle the equipment with care and pack it securely for return to minimize the risk of damage.

7. Can someone else return the equipment on my behalf?

Yes, another person can return the equipment on your behalf, but they should have your account information and be prepared to provide it to the Verizon representative or UPS Store employee. Make sure they get a receipt in your name.

8. How do I get a prepaid shipping label?

The prepaid shipping label is typically emailed to you by Verizon after you initiate the return process through their customer service. If you don’t receive it within a few days, contact Verizon support again.

9. What if I don’t have a printer to print the shipping label?

If you don’t have a printer, you can often take the email containing the shipping label to a UPS Store. They can usually print the label for you. Some UPS Stores might charge a small fee for this service.

10. How do I track my returned equipment?

If you used a prepaid shipping label, you can track the package’s progress online using the tracking number on the label or receipt. This allows you to monitor the return and confirm that Verizon has received the equipment.

11. What if Verizon claims they didn’t receive the returned equipment?

This is where your proof of return (the receipt) becomes invaluable. Contact Verizon customer service immediately and provide them with a copy of the receipt. This will help them investigate the issue and resolve any discrepancies.

12. What should I do if I’m being incorrectly charged for unreturned equipment?

If you’re being charged for equipment you’ve already returned, contact Verizon customer service right away. Provide them with your proof of return (the receipt) and any other relevant information. Escalate the issue if necessary until it’s resolved. Be persistent and keep records of all communication with Verizon.

By following these steps and keeping the above FAQs in mind, you can ensure a smooth and hassle-free return of your Verizon cable box. Remember, communication and documentation are key! Good luck!