How to Cancel Your Walmart.com Order: A Comprehensive Guide

So, you’ve clicked “Place Order” a bit too hastily on Walmart.com? Don’t fret! We’ve all been there. Fortunately, cancelling an order on Walmart.com is often a straightforward process, if you act quickly. This guide will walk you through the steps and answer all the common questions that pop up when you need to undo that recent purchase.

The Short Answer: Cancelling Your Order

The most direct route to cancel your Walmart.com order is through your Order History page. Here’s the process:

1. Sign in to your Walmart.com account. Make sure you are logged in with the same email address and password you used to place the order.
2. Navigate to “Account” and then “Purchase History.” This will display all of your past and pending orders.
3. Find the order you want to cancel. Scroll through your list or use the search bar to locate the specific order number.
4. Check the order details. Look for a “Cancel Order” button or link. If you see it, proceed to the next step. If you don’t see it, the order may have already entered the shipping process, making cancellation through the website impossible.
5. Click the “Cancel Order” button and follow the prompts. You will likely be asked to confirm your decision. Review the information and submit your cancellation request.
6. Check for confirmation. After submitting your request, you should receive a confirmation email indicating that your order has been successfully cancelled. Keep this email for your records.

If the “Cancel Order” option isn’t available, you’ll need to explore alternative solutions, which we’ll cover in the FAQs below. In many cases, contacting Walmart Customer Care is the next best step.

Frequently Asked Questions (FAQs)

1. Why can’t I see the “Cancel Order” button?

The “Cancel Order” button disappears when your order has progressed too far in the fulfillment process. Usually, this means the item has already been prepared for shipping or has already shipped. The timeframe for cancellation is generally quite short, often within a few hours of placing the order, but this can vary depending on the specific item and shipping speed. Time is of the essence!

2. What if my order has already shipped?

If the “Cancel Order” button is gone and your order has already shipped, you’ll need to wait for the package to arrive and then initiate a return for a full refund. Walmart’s return policy is generally quite generous, but be sure to review the specific return policy for the item you purchased, as some items may have restrictions.

3. How do I return an item to Walmart.com?

Walmart offers several return options:

• Return to a Walmart Store: This is often the quickest and easiest method. Bring the item (in its original packaging, if possible) and your order confirmation (either printed or on your phone) to the customer service desk.
• Return by Mail: You can initiate a return by mail through your Order History page on Walmart.com. Walmart will provide you with a prepaid shipping label. Print the label and attach it to the package. Drop the package off at the designated shipping carrier.

4. How long do I have to return an item to Walmart?

Walmart’s standard return policy allows for 90 days from the date of purchase for most items. However, some items, such as electronics, have a shorter return window (typically 30 days). Always check the specific return policy for the item you purchased.

5. How do I contact Walmart Customer Care?

There are several ways to contact Walmart Customer Care:

• Phone: Call the Walmart Customer Care number listed on the Walmart.com website. Be prepared to provide your order number and other relevant information.
• Chat: Use the online chat feature on the Walmart.com website. This is often the quickest way to get assistance.
• Email: While Walmart doesn’t have a direct email address for customer service, you can submit an inquiry through the “Contact Us” form on their website.

6. Can I cancel only part of my order?

Yes, if your order contains multiple items and only some of them are still eligible for cancellation, you can cancel individual items. Look for a “Cancel Item” option next to each item within your Order History. Follow the prompts to cancel the specific items you no longer want.

7. What happens if my cancellation request is denied?

If Walmart is unable to cancel your order because it’s too far along in the shipping process, you’ll need to wait for the item to arrive and then return it. Don’t worry, you will most likely receive a full refund once the return is processed.

8. How long does it take to get a refund after cancelling an order?

The time it takes to receive a refund after cancelling an order varies depending on your payment method. Generally, you can expect to receive your refund within 3-10 business days. Credit card refunds typically take longer than refunds to a Walmart gift card or eGift card. Check your original payment method statement after that timeframe to confirm the refund has been properly issued.

9. Will I be charged a cancellation fee?

No, Walmart does not typically charge a cancellation fee for cancelling an order, as long as the cancellation is successful. If your order has already shipped and you have to return it, you will likely receive a full refund, but you may be responsible for return shipping costs in some cases (depending on the reason for the return).

10. What if I accidentally cancelled the wrong order?

Unfortunately, once an order is successfully cancelled, you cannot reinstate it. You will need to place a new order for the item. Keep in mind that the price and availability of the item may have changed since your original order.

11. Can I cancel an order that was placed using a Walmart gift card?

Yes, you can cancel an order that was placed using a Walmart gift card. If the cancellation is successful, the value of the gift card will be returned to the original gift card or issued as a new eGift card.

12. What if I placed the order as a guest (without an account)?

If you placed the order as a guest, you can still cancel the order (if eligible) by using the “Track Order” function on the Walmart.com website. You’ll need to enter your order number and email address to access your order details and check for the “Cancel Order” button. If the option is unavailable, you’ll have to wait for the order to arrive and return it as described earlier.

Conclusion

Cancelling a Walmart.com order is usually a smooth process if you act quickly and follow the steps outlined above. Always check your Order History first, and if the “Cancel Order” button is missing, don’t hesitate to contact Walmart Customer Care for assistance. Remember to review Walmart’s return policy for details on returning items if cancellation isn’t possible. Happy shopping!