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Where Do I Return Verizon Fios Equipment? A Definitive Guide

So, you’re severing ties with Verizon Fios, or maybe just upgrading your gear. Whatever the reason, returning your Verizon Fios equipment promptly and correctly is crucial to avoid unnecessary charges. The most straightforward answer is this: You have multiple options for returning your equipment, including Verizon retail stores, authorized UPS stores, and via a pre-paid shipping label mailed to you by Verizon. The best choice for you hinges on your location, schedule, and preference for personal interaction. Now, let’s dive into the nitty-gritty, ensuring a seamless return process and protecting your wallet.

Understanding the Importance of Returning Your Equipment

Let’s face it: dealing with cable company equipment returns can be a headache. But failing to return your Verizon Fios router, set-top boxes, or other rented hardware can lead to significant financial penalties. Verizon charges hefty unreturned equipment fees, often exceeding the original cost of the device. Plus, returning equipment promptly allows them to refurbish and reuse it, reducing electronic waste – a win-win for everyone.

Return Options: Your Comprehensive Guide

Here’s a detailed breakdown of each return method, ensuring you choose the option that best fits your needs:

Returning Equipment to a Verizon Retail Store

This is often the simplest and most reassuring method. You get immediate confirmation of the return and a receipt for your records.

Pros: Immediate confirmation, eliminates shipping worries, opportunity to speak with a Verizon representative if needed, and often the fastest method.
Cons: Requires finding a convenient store location, potential travel time and waiting in line, not always the most convenient for rural areas.
How To: Locate your nearest Verizon retail store using the Verizon website’s store locator. Bring all the equipment you need to return, including power cords and remotes (if applicable). A Verizon representative will process the return and provide you with a receipt. Keep this receipt as proof of return!

Returning Equipment Through UPS

Verizon partners with UPS to offer convenient drop-off locations for your equipment. This is a great option if you prefer a hands-off approach and have a UPS store nearby. You’ll want to make sure that it is an authorized UPS store.

Pros: Convenient drop-off locations, often open longer hours than Verizon stores, allows you to avoid direct interaction with a Verizon representative.
Cons: You need to ensure the equipment is properly packaged, relies on UPS’s tracking system, and may take slightly longer for Verizon to confirm the return.
How To: Before heading to UPS, you’ll typically need to request a return kit from Verizon. This kit includes a box, packing materials, and a pre-paid shipping label. Contact Verizon customer service online or by phone to request a kit. Once you receive the kit, pack your equipment securely and attach the provided shipping label. Drop off the package at any authorized UPS store. Again, keep your UPS tracking receipt for your records.

Returning Equipment Via Pre-Paid Shipping Label

This method is similar to the UPS option, but instead of a dedicated kit, Verizon sends you just the pre-paid shipping label. You provide your own box and packaging materials.

Pros: Convenient if you have packing materials readily available, avoids the wait for a return kit, and offers flexibility in choosing your box size.
Cons: Requires you to find a suitable box and packing materials, potentially more work than using a pre-packaged kit, and relies on your packing skills to prevent damage during shipping.
How To: Request a pre-paid shipping label from Verizon customer service. Carefully pack your equipment in a sturdy box, ensuring it’s adequately protected with bubble wrap or packing peanuts. Attach the pre-paid label to the outside of the box. Drop off the package at a UPS location, or arrange for a UPS pickup. Retain the tracking number for future reference.

Essential Tips for a Smooth Return

Keep Records: Always, always, ALWAYS keep copies of your return receipts, tracking numbers, and any correspondence with Verizon regarding the return. This documentation is your lifeline if any issues arise.
Pack Carefully: Ensure your equipment is adequately protected during shipping. Use bubble wrap, packing peanuts, or other cushioning materials to prevent damage. Damage during shipping could lead to disputes.
Return Everything: Include all accessories that came with the equipment, such as power cords, remotes, and any other cables. Failing to return these items can also result in charges.
Track Your Return: Monitor the shipping status of your return using the tracking number provided by UPS. This allows you to proactively address any delays or issues.
Follow Up: After a reasonable period (usually a week or two), check your Verizon account to ensure the equipment return has been processed and the associated charges have been removed. If not, contact Verizon customer service immediately.
Take Pictures: Before sealing the box, take photos of the equipment and accessories inside. This provides visual proof of the items you returned and their condition.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions to further clarify the Verizon Fios equipment return process:

1. What happens if I don’t return my Verizon Fios equipment?

You will be charged a non-returned equipment fee. These fees can be substantial, often exceeding the cost of replacing the equipment yourself. The specific fee amount depends on the type of equipment.

2. How long do I have to return my Verizon Fios equipment?

Verizon typically gives you 30 days from the date of service disconnection to return your equipment. However, it’s best to return it as soon as possible to avoid any confusion or potential charges. Check your specific disconnection notice for the exact deadline.

3. Can I return my equipment to any UPS store?

No. You must return it to an authorized UPS store that participates in the Verizon equipment return program. The Verizon website or customer service can provide you with a list of participating locations.

4. What if I lost the pre-paid shipping label?

Contact Verizon customer service immediately. They can usually provide you with a replacement label. Be prepared to provide your account information.

5. Do I need the original box to return the equipment?

No, you don’t need the original box. However, you do need to pack the equipment securely in a sturdy box with adequate cushioning materials.

6. What if my equipment is damaged?

If your equipment is damaged due to normal wear and tear, you should still return it. However, if the damage is due to negligence or abuse, you may be charged a damage fee. Contact Verizon customer service to discuss the situation.

7. Can I drop off my equipment at a Verizon corporate office instead of a retail store?

Generally, no. Verizon corporate offices typically do not accept equipment returns. Stick to the approved return methods mentioned above.

8. How do I know if Verizon has received my returned equipment?

You can track the return status using the tracking number provided by UPS (if you shipped the equipment). You can also check your Verizon account online or contact customer service to confirm that the return has been processed.

9. What if I am moving and want to transfer my Fios service to my new address? Do I still need to return the equipment?

No, you do not need to return the equipment if you are transferring your service to a new address. Simply inform Verizon of your move and arrange for the service to be transferred.

10. What should I do if I am being incorrectly charged for unreturned equipment?

Contact Verizon customer service immediately and provide them with your proof of return (receipt, tracking number, etc.). Escalate the issue to a supervisor if necessary. Persistence is key to resolving billing errors.

11. I have multiple pieces of equipment to return. Can I pack them all in one box?

Yes, you can pack multiple pieces of equipment in one box, but ensure that each item is individually wrapped and protected to prevent damage during shipping.

12. Does Verizon offer equipment pickup from my home?

In some rare circumstances, especially for customers with disabilities or mobility issues, Verizon may offer equipment pickup. Contact customer service to inquire about this option and explain your specific situation. This is not a standard procedure and will require specific approval.

By following these guidelines and keeping meticulous records, you can ensure a hassle-free Verizon Fios equipment return experience and avoid any unexpected charges. Good luck!