How To Cancel Audible on Amazon: A Comprehensive Guide

So, you’re looking to break up with Audible? It happens. Perhaps you’re drowning in unlistened-to audiobooks, discovered a newfound love for physical books, or simply need to tighten the purse strings. Whatever the reason, cancelling your Audible membership is a straightforward process, but knowing the nuances can save you some headaches (and maybe a few Audible credits!). Let’s get right to it.

The simplest way to cancel your Audible membership is through the Audible website on a desktop or mobile browser. You cannot typically cancel through the Audible or Amazon mobile apps directly due to app store policies. Here’s the step-by-step:

1. Sign in to your Audible account: Go to Audible.com in your web browser (not the app) and sign in using your Amazon credentials.
2. Navigate to Account Details: Hover over your name in the site’s top navigation and select “Account Details” from the dropdown menu.
3. Cancel Membership: Look for the “Cancel membership” option. It’s usually located below your membership details. If you don’t see it, look for a “View membership details” link and proceed from there.
4. Follow the Prompts: Audible will present you with various options to reconsider, like pausing your membership or switching to a less expensive plan. If you’re sure, click through these prompts, selecting the reason for cancellation that best suits your situation.
5. Confirm Cancellation: Finally, you’ll reach a screen confirming your cancellation. Make sure you see a message stating that your membership is cancelled and the date your benefits will end. You should also receive a confirmation email.

That’s the core process! However, cancellation isn’t always seamless. Let’s dive deeper into some frequently asked questions and potential snags you might encounter.

Frequently Asked Questions (FAQs)

1. What Happens to My Audible Credits When I Cancel?

This is a crucial question! Unused Audible credits typically expire when you cancel your membership. However, any audiobooks you’ve purchased with those credits are yours to keep forever, even after cancelling. So, before you cancel, make sure you spend all your remaining credits! Consider using them on a title you’ve been eyeing or even a few shorter listens. This maximizes the value you get from your membership.

2. Can I Get a Refund for Unused Credits?

Generally, Audible does not offer refunds for unused credits upon cancellation. Their policy strongly encourages you to use them before the membership ends. However, it never hurts to contact Audible customer support and explain your situation. In rare cases, especially if there are extenuating circumstances, they might make an exception. But don’t count on it. Use those credits!

3. Can I Cancel My Audible Membership Through the App?

Unfortunately, no. You cannot directly cancel your Audible membership through either the Audible or Amazon mobile apps. This is due to policies imposed by app stores like Apple’s App Store and Google Play, which prefer that subscriptions be managed through their respective platforms. You must cancel via the Audible website on a web browser.

4. What If I Can’t Find the “Cancel Membership” Option?

This can be frustrating. Here are a few reasons why the “Cancel membership” option might be missing:

• You’re logged into the wrong account: Double-check that you are logged into the Audible account associated with the membership you want to cancel.
• You have a different type of membership: Some promotional or bundled memberships might have different cancellation procedures. Check the terms of your specific membership.
• You subscribed through a third party: If you subscribed to Audible through a third-party platform (like iTunes), you will need to cancel your membership through that platform. Check your subscription settings in iTunes or the relevant platform.
• Technical Glitch: In rare instances, there might be a temporary technical issue. Try clearing your browser’s cache and cookies or using a different browser. If the problem persists, contact Audible customer support.

5. Can I Pause My Audible Membership Instead of Cancelling?

Yes! Audible offers a pausing option, which is a great alternative if you just need a temporary break. Pausing your membership usually allows you to suspend billing for a certain number of months (typically one to three), while still retaining access to your purchased audiobooks. You usually also get to keep any credits accumulated before the pause, but confirm this during the pause process, as policies can change. Look for the “Pause Membership” option within your Account Details, often presented as an alternative to cancellation.

6. How Long Will I Have Access to My Audiobooks After Cancelling?

You retain access to all the audiobooks you purchased with credits or cash, even after your Audible membership is cancelled. These audiobooks are yours to keep and listen to indefinitely. However, you will lose access to any audiobooks you acquired through Audible Plus. These are similar to library loans and are only accessible while you are a paying member.

7. What Happens to My Audible Plus Catalog Access?

The Audible Plus catalog is a collection of thousands of audiobooks, podcasts, and original content available for unlimited listening as part of your membership. When you cancel your membership, you lose access to the Audible Plus catalog. You’ll no longer be able to listen to titles you borrowed from the Plus catalog.

8. Can I Reactivate My Audible Membership Later?

Absolutely! Reactivating your Audible membership is easy. Simply log in to your Audible account, and you should see an option to resume your membership. Your listening history and previously purchased audiobooks will still be there. Sometimes Audible even offers incentives to lure you back, like a discount on your first month.

9. What If I Am Having Trouble Cancelling Online?

If you’re encountering persistent issues cancelling online, your best bet is to contact Audible customer support. You can usually reach them via phone, email, or live chat. Explain the problem you’re experiencing, and they should be able to assist you with the cancellation process. Have your account information readily available.

10. Will I Still Be Charged If I Cancel in the Middle of a Billing Cycle?

Typically, Audible does not offer prorated refunds for cancelling in the middle of a billing cycle. You will usually retain access to your membership benefits until the end of your current billing period. So, if you just started a new month, you can continue to use your Audible benefits until that month is over.

11. How Do I Cancel If I Subscribed Through iTunes?

If you subscribed to Audible through iTunes, you need to cancel your membership through your Apple account. Here’s how:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap Subscriptions.
4. Find your Audible subscription and tap it.
5. Tap Cancel Subscription.

Follow the prompts to confirm your cancellation.

12. How Can I Confirm My Audible Membership Is Cancelled?

The most reliable way to confirm your cancellation is to check your Account Details on the Audible website. If your membership is cancelled, it will state the date your benefits will end. You should also receive a confirmation email from Audible. If you haven’t received an email within 24 hours, check your spam folder or contact Audible customer support to verify your cancellation.

Cancelling your Audible membership doesn’t have to be a daunting task. By following these steps and understanding the FAQs, you can navigate the process smoothly and ensure you don’t lose any valuable credits along the way. Now, go forth and manage your audiobook listening life with confidence!