Table of Contents

Where Do You Return Verizon Cable Boxes? A Comprehensive Guide

Returning a Verizon cable box might seem like a minor detail when you’re disconnecting service or upgrading equipment, but doing it correctly is crucial to avoid unnecessary fees and ensure a smooth transition. So, where exactly do you return those boxes? The answer is multifaceted and depends on your location, current return options, and personal preference. Primarily, you can return your Verizon cable boxes at designated UPS Stores, Verizon Corporate Stores (if available), or via a prepaid shipping label mailed directly to your home. Let’s dive into each option, providing a clearer picture of the return process.

Understanding Your Verizon Cable Box Return Options

Verizon, in its quest to streamline customer service and reduce operational overhead, has consolidated its return process over the years. Gone are the days of relying solely on Verizon-owned storefronts. Today, you have a few reliable choices. Let’s break them down:

Returning to a UPS Store

This is often the most convenient and readily available option for most Verizon customers. Verizon has partnered with UPS to accept returned equipment. Here’s what you need to know:

Locate a Participating UPS Store: Not all UPS Stores are authorized Verizon return locations. Use the Verizon website’s return locator tool to find a participating location near you. Input your zip code, and the tool will pinpoint the nearest UPS Stores that accept Verizon equipment.
Package Your Equipment: While the UPS Store will provide packaging materials, it’s a good idea to gather your equipment beforehand. Make sure to include all components: the cable box itself, the remote control, power cords, HDMI cables (if applicable), and any other accessories provided with the original equipment.
Obtain a Receipt: This is essential. The UPS Store will provide you with a receipt as proof of your return. Keep this receipt in a safe place until you receive confirmation from Verizon that your account has been credited for the returned equipment. This is your lifeline if any discrepancies arise.
Track Your Return: The receipt should contain a tracking number. Use this number to monitor the shipment progress on the UPS website. This provides an extra layer of assurance that your equipment is on its way back to Verizon.

Returning to a Verizon Corporate Store

This option is becoming less common as Verizon continues to shift its focus away from physical retail locations.

Check for Availability: First and foremost, verify if there’s an active Verizon Corporate Store in your vicinity. Many have closed, consolidating operations online or through authorized retailers.
Bring All Equipment: Similar to the UPS Store return, ensure you have all components of the cable box and accessories.
Get Confirmation: Upon returning the equipment, request a written confirmation or receipt from the Verizon representative. This document serves as proof of your return and protects you from potential charges for unreturned equipment.

Using a Prepaid Shipping Label

This return method is handy for customers who live far from UPS Stores or Verizon Corporate Stores or for those who prefer not to travel to return the equipment physically.

Request a Shipping Label: Contact Verizon customer support either online or via phone. Specifically request a prepaid shipping label for returning your equipment. Verizon will then send the label to your email address or physical address, depending on your preference.
Package the Equipment Securely: Place the cable box, remote, power cords, and any other accessories into a sturdy box. Use adequate padding to protect the equipment during transit.
Attach the Label: Affix the prepaid shipping label to the outside of the box, ensuring it’s clearly visible.
Drop Off at a Designated Carrier Location: Depending on the carrier specified on the label (usually UPS or FedEx), drop off the package at the appropriate carrier’s drop-off location.
Track the Shipment: Just like with the UPS Store return, track the package using the tracking number provided on the shipping label.

Things To Keep In Mind

Regardless of the return method you choose, there are some crucial things to keep in mind to ensure a smooth and hassle-free experience.

Return Equipment Promptly: Don’t delay returning your equipment. Verizon typically gives you a specific timeframe (usually 30 days) after disconnecting service or receiving replacement equipment to return the old equipment. Failure to do so can result in hefty charges.
Document Everything: As emphasized earlier, keep copies of all receipts, tracking numbers, and any communication with Verizon regarding the return. This documentation is invaluable if any issues arise.
Follow Up with Verizon: After returning the equipment, follow up with Verizon within a week or two to confirm that they have received the equipment and that your account has been properly credited.
Check Your Final Bill: Closely scrutinize your final Verizon bill to ensure that you haven’t been charged for unreturned equipment. If you see any discrepancies, contact Verizon customer support immediately and provide them with your return documentation.
Clear Communication: Before returning any equipment, it’s always best practice to confirm with Verizon the specific equipment they need back. There might be some accessories that you’re not required to return, avoiding unnecessary packaging and shipping.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions related to returning Verizon cable boxes:

1. What happens if I don’t return my Verizon cable box?

Failure to return your equipment within the allotted timeframe will result in charges. These charges can be significant, often equaling the full retail price of the equipment. Verizon will add these charges to your final bill.

2. How long do I have to return my Verizon cable box?

Typically, you have 30 days from the date of service disconnection or equipment replacement to return the cable box and any accompanying equipment. Always confirm the specific timeframe with Verizon.

3. Can I return my Verizon cable box to any UPS Store?

No, not all UPS Stores are authorized to accept Verizon equipment returns. Use the Verizon website’s return locator tool to find a participating UPS Store near you.

4. What if I lost the remote control for my Verizon cable box?

Contact Verizon customer support. Depending on the circumstances, you might be charged a fee for the missing remote. It’s always best to replace lost or damaged equipment before returning the box.

5. How do I get a prepaid shipping label for my Verizon cable box return?

Contact Verizon customer support and specifically request a prepaid shipping label. They will either email or mail you the label.

6. What should I do if I lost my return receipt?

Contact the UPS Store (if applicable) or Verizon customer support immediately. They might be able to track your return using the tracking number or your account information. However, losing your receipt can complicate the process.

7. How can I track my Verizon cable box return?

Use the tracking number provided on your return receipt or shipping label. Enter the tracking number on the UPS or FedEx website to monitor the shipment progress.

8. I returned my cable box, but Verizon is still charging me. What should I do?

Contact Verizon customer support immediately. Provide them with your return receipt, tracking number, and any other relevant documentation. Escalate the issue if necessary.

9. Can I return my Verizon equipment in person if I don’t have a car?

If you don’t have access to a vehicle, your best option is to request a prepaid shipping label. Alternatively, you could ask a friend or family member to drop off the equipment at a UPS Store or Verizon Corporate Store on your behalf.

10. Are there any fees for returning my Verizon cable box?

There should be no fees for returning the cable box, provided you return it within the allotted timeframe and in good condition (reasonable wear and tear is expected). However, you might be charged for missing or damaged equipment.

11. What if the UPS Store refuses to accept my Verizon cable box?

Ensure you are at a participating UPS Store by using the Verizon website’s return locator. If they still refuse, contact Verizon customer support immediately to explore alternative return options.

12. What if I moved and no longer live near a Verizon store or a participating UPS store?

Contact Verizon customer support and explain your situation. They will likely provide you with a prepaid shipping label for returning the equipment. Make sure you have your new address ready.

By following these guidelines and understanding your return options, you can ensure a smooth and stress-free Verizon cable box return experience. Remember, being proactive and keeping thorough records is key to avoiding any unnecessary charges or complications.