How to Return Your Verizon Router: A Comprehensive Guide
So, you’re looking to return your Verizon router? No problem! Returning a Verizon router is a fairly straightforward process, but knowing the specific steps can save you time and headaches. The key is to use the prepaid shipping label provided by Verizon, which they’ll either email to you or send physically. Pack the router securely in a box, attach the label, and drop it off at a designated FedEx or UPS location. Following these steps ensures your equipment is returned correctly and prevents unnecessary charges.
Understanding Verizon’s Router Return Policy
Before diving into the “how,” it’s crucial to understand why and when you need to return the router. Verizon typically leases its routers to customers, meaning they remain Verizon’s property. You’ll need to return it if you cancel your service, upgrade to a new router, or if Verizon instructs you to do so for any other reason. Failure to return the equipment within the specified timeframe, usually 30 days, can result in a non-returned equipment fee, which can be quite substantial.
Return Scenarios: Why Are You Returning It?
The reason for your return might subtly influence the process. If you’re upgrading, the new router often comes with return instructions for the old one. If you’re cancelling service, Verizon will proactively send you instructions. However, if you’re returning a malfunctioning router under warranty, you’ll need to contact Verizon support first to initiate the return. Understanding the “why” can streamline the process.
The Step-by-Step Return Process
Here’s a breakdown of the return process, ensuring you dot your i’s and cross your t’s:
Obtain a Prepaid Shipping Label: This is the most critical step. Verizon typically sends this automatically upon service cancellation or equipment upgrade. If you haven’t received it, contact Verizon support immediately through their website, phone, or the My Verizon app. You’ll need your account number and potentially the router’s serial number. Double-check your email (including spam/junk folders!) before contacting support.
Prepare the Router for Shipping: Disconnect all cables from the router. While not always explicitly required, it’s a good practice to include the power adapter, Ethernet cables, and any other accessories that came with the router. This prevents any potential disputes later on.
Packaging is Paramount: Use the original box if you have it. If not, find a sturdy box that’s appropriately sized. Wrap the router securely in bubble wrap or packing peanuts to prevent damage during transit. Damage during shipping could be your responsibility.
Affix the Shipping Label: This seems obvious, but ensure the label is securely attached to the outside of the box and is clearly visible. Cover the label with clear packing tape to protect it from the elements and ensure it remains readable.
Drop-Off Location Matters: The prepaid label will specify which carrier to use – usually FedEx or UPS. Take the package to an authorized drop-off location for that carrier. Don’t leave it at a generic mailbox!
Get a Receipt! This is vital proof that you returned the equipment. The drop-off location will provide a receipt. Keep it in a safe place until you receive confirmation from Verizon that the router has been received.
Track Your Return: Use the tracking number on your receipt to monitor the package’s progress online. This provides peace of mind and allows you to proactively address any potential issues.
Confirm Receipt with Verizon: After the tracking shows delivery, give Verizon a few days (up to a week) to process the return. Check your account online or contact customer service to confirm they’ve received the router and that no further action is required.
Common Mistakes to Avoid
- Returning to the Wrong Location: Dropping off at the wrong carrier is a surefire way to delay the process and potentially lose your equipment.
- Forgetting the Receipt: This is your only proof of return. Treat it like gold.
- Not Packaging Properly: Damaged equipment during transit could be attributed to you.
- Ignoring the Deadline: The 30-day window is critical. Set a reminder to avoid late fees.
- Assuming the Router is Yours: Unless you specifically purchased the router outright, it’s almost certainly leased and needs to be returned.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions to further clarify the return process:
1. What happens if I don’t return the Verizon router?
You’ll likely be charged a non-returned equipment fee. This fee varies depending on the model of the router, but it can be substantial – often several hundred dollars.
2. Can I return the router to a Verizon store?
While some Verizon stores may accept returns, it’s strongly discouraged and not the standard procedure. Always use the prepaid shipping label provided and ship the router via FedEx or UPS, as instructed. Returning to a store can lead to delays and potential loss of the equipment.
3. I can’t find the prepaid shipping label. What should I do?
Contact Verizon support immediately. They can resend the label via email or mail. Have your account information readily available.
4. How long do I have to return the router?
Typically, you have 30 days from the date of service cancellation or equipment upgrade. However, always refer to the specific instructions provided by Verizon.
5. What if I lost the original box?
Don’t worry! Use any sturdy box that’s appropriately sized. Ensure the router is well-protected with bubble wrap or packing peanuts. The original box is not required.
6. Do I need to return the cables and power adapter?
While not always explicitly required, it’s best practice to include all accessories that came with the router. This prevents any potential disputes and ensures a smooth return process.
7. How do I track my return?
The prepaid shipping label will have a tracking number. Use this number on the FedEx or UPS website (whichever carrier is specified on the label) to track the package’s progress.
8. How do I know if Verizon received my router?
After the tracking shows delivery, give Verizon a few days (up to a week) to process the return. Check your account online or contact customer service to confirm they’ve received the router and that no further action is required.
9. What if my router is damaged?
If the router was damaged before you initiated the return, contact Verizon support before shipping it back. They may have specific instructions or require you to file a claim. Damage during shipping could be your responsibility, which is why proper packaging is crucial.
10. Can I avoid returning the router if I want to upgrade later?
Generally, no. Even if you plan to upgrade in the future, you still need to return the old router. Verizon leases these devices, and you’re essentially borrowing it during your service period.
11. What if I moved and no longer have the original address on my Verizon account?
Contact Verizon support immediately to update your address and ensure the prepaid shipping label is sent to the correct location. This prevents delays and ensures you receive the label promptly.
12. I was charged a non-returned equipment fee even though I returned the router. What can I do?
Gather your proof of return (the receipt from FedEx or UPS) and contact Verizon support immediately. Explain the situation and provide them with the tracking number and receipt. They should be able to investigate and reverse the charge if you can provide sufficient evidence of the return.
By following these steps and addressing these common questions, you can navigate the Verizon router return process with confidence and avoid unnecessary charges or complications. Returning equipment isn’t the most glamorous part of internet service, but a little preparation goes a long way.
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