Where is Hawaiian Airlines at LAX? Your Definitive Guide

Hawaiian Airlines operates out of Terminal 5 at Los Angeles International Airport (LAX). You’ll find their check-in counters, baggage claim, and departure gates all conveniently located within this terminal.

Navigating Terminal 5 for Your Hawaiian Airlines Flight

Terminal 5 at LAX, while not the largest, can still be a bit overwhelming if you’re unfamiliar with its layout. This section will guide you through the key areas relevant to your Hawaiian Airlines journey.

Check-In Counters: Get Your Boarding Pass

Hawaiian Airlines’ check-in counters are located in the central area of Terminal 5. Upon entering the terminal, you’ll easily spot the signs directing you to airline check-in. Look for the Hawaiian Airlines logo and proceed to the appropriate line. Depending on your travel class, you might find dedicated lines for First Class, Premier Club members, or those with priority boarding. There are also self-service kiosks available for quick check-in if you prefer.

Security Checkpoint: Getting Through Efficiently

Once you have your boarding pass, the next step is the security checkpoint. Terminal 5 has its own dedicated TSA security area. To expedite the process, be sure to have your ID and boarding pass readily available. Remove liquids and electronics from your bag and place them in the provided bins. Consider enrolling in TSA PreCheck to further streamline your security experience. During peak travel times, security lines can be long, so it’s wise to arrive at the airport with ample time to spare.

Departure Gates: Relax Before Your Flight

After clearing security, you’ll find yourself in the departure gate area. Hawaiian Airlines flights typically depart from gates 50A through 59 in Terminal 5. Check the departure monitors to confirm your gate assignment, as gate changes can occur. The departure gate area offers a variety of amenities, including restaurants, shops, and comfortable seating. You can grab a bite to eat, do some last-minute shopping, or simply relax before boarding your flight to the islands.

Baggage Claim: Retrieving Your Luggage

Upon arrival back at LAX, your baggage will be available at the baggage claim area in Terminal 5. Look for the Hawaiian Airlines baggage carousel number displayed on the monitors. These numbers will correspond with your flight number. Confirm you’ve claimed all your luggage before leaving the baggage claim area. If you encounter any issues with your baggage, such as damage or loss, immediately report it to the Hawaiian Airlines baggage service office located near the baggage claim area.

Transportation Options To and From Terminal 5

LAX offers several options for getting to and from Terminal 5.

Rideshare Services: Uber, Lyft, and More

Rideshare services like Uber and Lyft are readily available at LAX. To request a ride, use your app after exiting the baggage claim area and follow the instructions for your designated pick-up zone, which is usually on the upper/departure level of the terminal. Be prepared for potential surge pricing during peak hours.

Taxis: A Traditional Option

Taxis are another convenient option for transportation. Taxi stands are located outside the baggage claim area. A uniformed dispatcher will assist you with securing a taxi. Be aware that taxis typically charge metered rates.

Public Transportation: Budget-Friendly Travel

The LAX FlyAway bus service provides direct transportation to various locations throughout Los Angeles, including Union Station and Van Nuys. This is a cost-effective option for reaching other parts of the city. The Metro Rail system is also accessible from LAX via a free shuttle bus to the Aviation/LAX station.

Parking: On-Site and Off-Site Choices

LAX offers both on-site and off-site parking options. On-site parking is available in structures adjacent to the terminals, but it can be expensive. Off-site parking lots often offer more affordable rates and shuttle service to and from the airport.

Frequently Asked Questions (FAQs) About Hawaiian Airlines at LAX

Here are some of the most frequently asked questions regarding Hawaiian Airlines at LAX, providing you with even more helpful information for your trip.

1. Is there a Hawaiian Airlines lounge at LAX Terminal 5?

Unfortunately, Hawaiian Airlines does not operate its own dedicated lounge in Terminal 5 at LAX. However, eligible passengers may have access to other lounges within the terminal through airline partnerships or membership programs like Priority Pass. Inquire with Hawaiian Airlines about lounge access eligibility based on your ticket type or frequent flyer status.

2. How early should I arrive at LAX for a Hawaiian Airlines flight?

It is recommended that you arrive at least 3 hours before your scheduled departure for international flights and 2 hours before departure for domestic flights, including flights to Hawaii. This allows ample time for check-in, security screening, and navigating to your departure gate, especially during peak travel periods.

3. What are the baggage allowance rules for Hawaiian Airlines flights from LAX?

Hawaiian Airlines’ baggage allowance varies depending on your ticket class and destination. For flights to Hawaii, most passengers are allowed two free checked bags, each weighing up to 50 pounds. Excess baggage fees apply for bags exceeding the weight or size limits. Always check the latest baggage policy on the Hawaiian Airlines website before your flight.

4. Are there any dining options near the Hawaiian Airlines gates in Terminal 5?

Yes, Terminal 5 offers a variety of dining options near the Hawaiian Airlines gates. You can find restaurants, cafes, and fast-food outlets offering a range of cuisines, from classic American to international fare. There are options to suit different tastes and budgets.

5. What if my Hawaiian Airlines flight from LAX is delayed or canceled?

In the event of a flight delay or cancellation, Hawaiian Airlines will typically provide assistance, including rebooking options and meal vouchers. Contact a Hawaiian Airlines representative at the airport or via phone to inquire about your options. It’s also a good idea to monitor your flight status online or through the Hawaiian Airlines mobile app.

6. Can I check in online for my Hawaiian Airlines flight from LAX?

Yes, you can check in online for your Hawaiian Airlines flight starting 24 hours before departure. Online check-in allows you to select your seat, print your boarding pass, and save time at the airport. If you have checked baggage, you can drop it off at the designated baggage drop counter.

7. What are the TSA PreCheck hours at LAX Terminal 5?

The TSA PreCheck lanes at Terminal 5 typically operate during peak travel hours. However, hours can vary depending on the day and staffing levels. Check the TSA website or app for the most up-to-date information on TSA PreCheck lane hours.

8. How can I contact Hawaiian Airlines customer service at LAX?

You can contact Hawaiian Airlines customer service at LAX by visiting the Hawaiian Airlines ticket counter in Terminal 5, calling their customer service hotline, or using the live chat feature on their website.

9. Is Wi-Fi available at LAX Terminal 5?

Yes, free Wi-Fi is available throughout Terminal 5 at LAX. Connect to the “LAX Free WiFi” network to access the internet. Keep in mind that the speed and reliability of the Wi-Fi can vary depending on the number of users.

10. Are there any charging stations for electronic devices in Terminal 5?

Yes, there are charging stations located throughout the gate areas in Terminal 5. Look for designated charging kiosks or outlets near seating areas. It’s always a good idea to bring your own portable charger as well, just in case.

11. What should I do if I lose something on my Hawaiian Airlines flight from LAX?

If you lose an item on your Hawaiian Airlines flight, contact the Hawaiian Airlines lost and found department as soon as possible. You can report the lost item online or by phone. Provide a detailed description of the item and your flight information.

12. Can I connect to other flights from Terminal 5 after arriving on a Hawaiian Airlines flight?

Yes, you can connect to other flights from Terminal 5 after arriving on a Hawaiian Airlines flight. Check the departure monitors for your connecting flight’s gate assignment and allow ample time to transit between gates, especially if you need to change terminals, even though most connections can be made within Terminal 5. Follow the signs directing you to connecting flights or ask an airport employee for assistance.