Returning Your Verizon Fios Equipment: A No-Nonsense Guide

So, you’re disconnecting your Verizon Fios service, or maybe just upgrading equipment. The question burning in your mind is simple: Where do I return my Verizon Fios equipment? The answer, thankfully, is not complicated, although there are a few key options. You can return your equipment via a pre-paid shipping label from Verizon (most common), at a Verizon Corporate Store, or at a UPS Store. Let’s dive deeper to make this process seamless and avoid any pesky unreturned equipment fees.

Understanding Verizon’s Return Policy: Why It Matters

Before we get into the where, let’s address the why. Verizon, like any responsible service provider, requires you to return their equipment upon termination or upgrade of service. This isn’t just about them being stingy; it’s about efficient resource management and preventing unnecessary costs that could ultimately impact your bill (and everyone else’s).

Holding onto equipment after your service is disconnected can lead to unreturned equipment charges, which can be surprisingly hefty. These charges are based on the equipment’s replacement cost, and they’re definitely something you want to avoid. Verizon is usually very explicit about what equipment needs to be returned. If you’re unsure, contacting Verizon customer support beforehand can save you a lot of headaches. Always keep records of your return, including tracking numbers, receipts, and any correspondence with Verizon. This paperwork is invaluable if any issues arise down the line.

Your Return Options: Breaking it Down

Here’s a detailed breakdown of the primary methods for returning your Verizon Fios equipment.

1. Using a Pre-Paid Shipping Label

This is the most common and often the most convenient method.

• Receiving the Label: Verizon typically sends a pre-paid shipping label via email or postal mail after you’ve initiated the service disconnection or equipment upgrade process.
• Packaging: Repackage the equipment securely in a box. Use the original box if you still have it; otherwise, any sturdy box with adequate padding will do. Make sure everything is well-protected to prevent damage during transit.
• Labeling: Affix the pre-paid shipping label prominently to the outside of the box. Ensure the label is clearly visible and securely attached.
• Shipping: Drop off the package at the designated carrier indicated on the label. This is usually UPS. You can find the nearest drop-off location on the carrier’s website. Obtain a receipt from the carrier as proof of shipment. This receipt is crucial if you need to track your return or dispute any unreturned equipment charges.

2. Returning to a Verizon Corporate Store

While less common than shipping, this option provides immediate confirmation of your return.

• Finding a Store: Locate a Verizon Corporate Store near you. Note that not all Verizon stores are corporate stores. Authorized retailers often can not accept equipment returns. Use the Verizon website’s store locator tool to confirm you are going to a corporate-owned location.
• Packaging: It is best to pack the equipment before you go to the store.
• Return Process: Bring the equipment to the store and hand it over to a representative. They will scan the equipment and provide you with a receipt confirming the return. Keep this receipt!
• Confirmation: The store representative can confirm that the equipment is properly logged as returned in your account.

3. Returning to a UPS Store

Verizon has partnered with UPS to simplify the return process, offering an alternative drop-off location.

• Packing and Labeling You may or may not need to pack and label the equipment ahead of time. Some UPS locations will pack the equipment for you, but not all do, and it is best to be prepared ahead of time.
• Locating a UPS Store: Find a UPS store location near you. Not all UPS stores will accept Verizon equipment returns. It is best to call the UPS store ahead of time to verify they will accept the equipment, and ask if they can pack and label it for you.
• Returning the Equipment: Obtain a receipt for the return.

What Equipment Needs to Be Returned?

Generally, you need to return the following:

• Fios Router: This is the central hub of your Fios network and is almost always required to be returned.
• Set-Top Boxes (STBs): Any cable boxes you leased from Verizon must be returned.
• Remote Controls: Yes, even the remotes need to go back.
• Power Cords and Adapters: Return all associated power cords and adapters.

Don’t return personal items, like HDMI cables you purchased separately. Verizon will typically specify exactly what needs to be returned in their communication. If you’re unsure, contact them directly.

Frequently Asked Questions (FAQs)

Here are some common questions about returning your Verizon Fios equipment:

1. What happens if I don’t return my Fios equipment?

You will be charged an unreturned equipment fee. The amount varies depending on the type of equipment, but it can be significant – often several hundred dollars.

2. How long do I have to return my Fios equipment?

Verizon typically gives you 30 days from the date of disconnection to return your equipment. Check your disconnection confirmation email or letter for the exact deadline.

3. Can I return my Fios equipment to any Verizon store?

No. You must return the equipment to a Verizon Corporate Store. Authorized retailers cannot accept returns. Always verify the store type before heading over.

4. I lost my pre-paid shipping label. What should I do?

Contact Verizon customer support immediately. They can usually resend the label to your email address or postal mail. Explain the situation clearly and be prepared to provide your account information.

5. What if I don’t have the original box?

That’s perfectly fine. Use any sturdy box that is appropriately sized for your equipment with adequate packing material to protect the items during shipment. Ensure the equipment is well-cushioned to prevent damage during transit.

6. How do I track my returned equipment?

If you used a pre-paid shipping label, use the tracking number on your receipt to track the package’s progress on the carrier’s website (usually UPS). If you returned the equipment to a Verizon store, the receipt you received should serve as proof of return.

7. I returned my equipment, but Verizon is still charging me. What should I do?

This is a frustrating situation, but it can be resolved. Gather your proof of return (shipping receipt, store receipt) and contact Verizon customer support immediately. Explain the situation clearly and provide them with the necessary documentation. Be persistent and escalate the issue if needed.

8. Does it matter if my equipment is damaged when I return it?

In most cases, normal wear and tear is acceptable. However, if the equipment is severely damaged due to negligence (e.g., water damage, physical breakage), Verizon might charge you a fee. Handle the equipment with care when packing it for return.

9. Can someone else return my equipment for me?

Yes, but it’s generally best if you handle it yourself to ensure accuracy. If someone else is returning the equipment, make sure they have all the necessary information, including your account number and a copy of your ID. If returning to a store, make sure they tell the representative they are returning on someone else’s behalf.

10. What if I can’t find all the power cords or remote controls?

Return whatever you can find. Contact Verizon customer support to explain the missing items. They might waive the fee for missing accessories, especially if you’re a long-term customer. Honesty is the best policy.

11. I upgraded my equipment. Do I still need to return the old equipment?

Yes, unless Verizon specifically told you otherwise. Equipment upgrades almost always require returning the old equipment. Don’t assume you can keep it.

12. Is there a fee to return the equipment?

No, there is no fee if you return the equipment through the provided methods, such as using the pre-paid shipping label. The fee only applies if you fail to return the equipment within the specified timeframe.