Where to Return Your Verizon Router: A Comprehensive Guide

So, you’re parting ways with your Verizon router, eh? Whether you’ve upgraded, switched providers, or are simply returning equipment, knowing the correct return procedure is crucial to avoid pesky unreturned equipment fees. Here’s the definitive answer: You can return your Verizon router via a prepaid shipping label provided by Verizon (usually through UPS or FedEx) or at a participating Verizon store.

Understanding the Verizon Router Return Process

Returning your Verizon router might seem straightforward, but navigating the nuances can save you time and money. It’s not just about dropping it off somewhere; it’s about following the protocol to ensure Verizon acknowledges the return and removes the equipment from your account.

Why is a Proper Return So Important?

Failing to return your router correctly can lead to some headaches:

• Unreturned Equipment Fees: Verizon will charge you for equipment not returned within a specified timeframe. These fees can be surprisingly high.
• Account Issues: An unreturned router can complicate future service changes or even termination of your account.
• Credit Score Impact (Potentially): While rare, unresolved equipment fees could, in extreme cases, impact your credit score.

Detailed Return Options Explained

Now, let’s dive into the specifics of how to actually return that router.

Option 1: Using a Prepaid Shipping Label

This is the most common and often the easiest method.

1. Obtain a Prepaid Shipping Label: The key here is to not assume you already have one. If you received a new router, it might have come with a return label for the old one. However, it’s always best to contact Verizon customer support to request one specifically for your return. You can typically do this online through your My Verizon account or by calling their customer service line.
2. Packaging the Router: Use the original box if possible. If not, any sturdy box will do. Wrap the router securely in bubble wrap or packing peanuts to prevent damage during shipping. Include any accessories that originally came with the router, such as power cords and Ethernet cables.
3. Affixing the Label: Carefully attach the prepaid shipping label to the outside of the box. Make sure it’s securely attached and clearly visible.
4. Dropping off the Package: Take the package to the designated carrier location (usually UPS or FedEx, depending on the label). Obtain a receipt as proof of shipment. Keep this receipt! It’s your evidence in case of any discrepancies.

Option 2: Returning to a Verizon Store

This option provides immediate confirmation of your return.

1. Locate a Participating Verizon Store: Not all Verizon stores accept router returns. Call ahead to confirm that the store accepts equipment returns. You can find store locations on the Verizon website.
2. Packaging the Router: As with shipping, package the router securely, including all accessories.
3. Returning the Router: Bring the packaged router to the designated Verizon store. Obtain a receipt from the store representative as proof of return. Again, keep this receipt!

Important Considerations and Pro Tips

• Timing is Everything: Return the router as soon as possible after disconnecting it to avoid incurring unreturned equipment fees. Check your Verizon account or contact customer support for the exact return deadline.
• Document Everything: Keep copies of all communication with Verizon, shipping receipts, and return confirmations. This documentation will be invaluable if any issues arise.
• Contact Verizon Customer Support: If you have any questions or concerns about the return process, don’t hesitate to contact Verizon customer support. They can provide specific instructions and address any issues you may encounter.
• Track Your Shipment: If you choose the shipping option, track the package online using the tracking number on your shipping label. This allows you to monitor the progress of the return and confirm that Verizon has received the equipment.

Frequently Asked Questions (FAQs)

1. What happens if I don’t return my Verizon router?

You will be charged an unreturned equipment fee. This fee varies depending on the router model but can be quite significant.

2. How much time do I have to return my Verizon router?

Typically, you have 30 days from the date of cancellation or equipment upgrade to return your old router. Check your Verizon account or contact customer service for the precise deadline.

3. Can I return my Verizon router to any Verizon store?

No. Not all Verizon stores accept router returns. It’s crucial to call the store beforehand to confirm that they accept equipment returns.

4. I lost my prepaid shipping label. What should I do?

Contact Verizon customer support immediately to request a new prepaid shipping label. Do not attempt to ship the router without a Verizon-issued label, as they may not be able to track the return properly.

5. What if I don’t have the original box for my router?

You can use any sturdy box that adequately protects the router during shipping. Be sure to wrap the router securely in bubble wrap or packing peanuts.

6. Do I need to return the power cord and other accessories with my router?

Yes. It’s best practice to return all accessories that originally came with the router, including the power cord, Ethernet cables, and any documentation.

7. How can I track the status of my router return?

If you used a prepaid shipping label, you can track the package online using the tracking number provided on the label.

8. What if Verizon claims they didn’t receive my returned router, even though I have proof of shipment?

Contact Verizon customer support immediately and provide them with your proof of shipment (e.g., shipping receipt). They may need to investigate the issue. Be persistent and keep detailed records of all communication.

9. Can I drop off my Verizon router at a UPS or FedEx store even if I don’t have a prepaid label?

No. You need a prepaid shipping label issued by Verizon to return the router via UPS or FedEx. Dropping it off without the proper label will likely result in the equipment not being properly tracked and credited back to your account.

10. What if my Verizon router is damaged?

Contact Verizon customer support to discuss the situation. Depending on the circumstances, you may still be required to return the router.

11. I moved and no longer have access to the address associated with my Verizon account. How can I return my router?

Contact Verizon customer support to update your mailing address and request a prepaid shipping label be sent to your current address.

12. Is there a charge for returning the Verizon router?

No. There is no charge for returning the router if you use a prepaid shipping label provided by Verizon or return it to a participating Verizon store. However, you will be charged an unreturned equipment fee if you fail to return the router within the specified timeframe.

Returning your Verizon router doesn’t have to be a stressful experience. By understanding the process, following the instructions carefully, and keeping thorough records, you can ensure a smooth and hassle-free return. Remember, a little proactive effort can save you a lot of time and money down the road.