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Where to Return Verizon FiOS Equipment Near Me: A Comprehensive Guide

So, you’re parting ways with Verizon FiOS or perhaps upgrading your equipment? The burning question is: where can you return your Verizon FiOS equipment without facing those dreaded unreturned equipment fees? The answer isn’t always straightforward, but fear not! This guide provides you with all the information you need to locate the most convenient drop-off location. You generally have three primary options: The UPS Store, Verizon Corporate Stores (if available), and via a prepaid shipping label sent directly to you. Let’s delve into each option to ensure a smooth and hassle-free return.

Exploring Your FiOS Equipment Return Options

Choosing the right return method is crucial to avoid unnecessary charges. Understanding the nuances of each option will save you time and potential headaches.

Returning Equipment at The UPS Store

This is often the most convenient and widely available option. The UPS Store locations are equipped to handle Verizon FiOS equipment returns. The beauty of this method is that you don’t need to package anything yourself. Just bring your equipment to a participating UPS Store, and they will professionally pack and ship it back to Verizon at no cost to you.

How it works: Visit a participating UPS Store. Inform the representative that you need to return Verizon FiOS equipment. They’ll scan your account, pack the equipment securely in a box specifically designed for Verizon returns, and ship it. Get a receipt! This is your proof of return in case of any discrepancies later.
Finding a location: Use the UPS Store locator on the UPS website or app, and filter your search to show locations that accept Verizon returns. Call ahead to confirm.
What to bring: Bring all the equipment you intend to return, including the router, set-top boxes, remotes, power cords, and any other accessories originally provided by Verizon.
Pro tip: Don’t just assume every UPS Store accepts Verizon returns. Confirm before you head out to avoid a wasted trip.

Returning Equipment at a Verizon Corporate Store

This option depends heavily on your location. Verizon Corporate Stores (not authorized retailers) may accept equipment returns, but this is becoming less common as Verizon streamlines its return process.

How it works: If a Verizon Corporate Store near you accepts returns, simply bring your equipment to the store and hand it over to a representative. Ensure you receive a receipt as proof of return.
Finding a location: Use the Verizon Store Locator on the Verizon website. Crucially, call the specific store you plan to visit before going to confirm that they accept equipment returns. Don’t rely on the website information alone, as it may not be up-to-date.
What to bring: Bring all your FiOS equipment and a valid form of identification.
Why it’s less ideal: Many Verizon stores are now authorized retailers that don’t handle returns. Corporate stores that handle returns may have limited hours, or be located far away. Call ahead!

Returning Equipment Via Prepaid Shipping Label

Sometimes, Verizon will send you a prepaid shipping label directly, typically after you’ve contacted customer service to initiate the return process. This method requires you to pack the equipment yourself.

How it works: Verizon will email or mail you a prepaid shipping label (usually through UPS or FedEx). Carefully package your equipment in a sturdy box. Attach the prepaid label to the box and drop it off at the designated shipping carrier’s location.
Packaging Considerations: Use adequate packing material (bubble wrap, packing peanuts) to protect the equipment during transit. Include all equipment (router, set-top box, remote, power cords).
Tracking is Key: Once you drop off the package, track the shipment online using the tracking number on the shipping label. This will allow you to monitor its progress and ensure it reaches Verizon. Keep a record of the tracking information and proof of shipment.
When it’s Best: This method is ideal if you live far from a UPS Store or Verizon Corporate Store, or if you prefer to handle the packaging yourself.

Avoiding Unreturned Equipment Fees: Best Practices

Returning your equipment promptly and correctly is essential to avoid being charged unreturned equipment fees, which can be substantial.

Return Promptly: Don’t delay! Return the equipment within the timeframe specified by Verizon, typically within 30 days of disconnecting service or receiving replacement equipment.
Keep Records: Always keep your receipt from The UPS Store or Verizon store, or the tracking information from your prepaid shipping label.
Follow Up: If you haven’t received confirmation from Verizon that your equipment has been received within a reasonable timeframe (e.g., two weeks after shipping), contact Verizon customer service to inquire about the status of your return.
Verify the List: Ensure that all the equipment you are returning is on your Verizon account. If you are unsure, call ahead for a list of all equipment you need to return.
Document Condition: Consider taking photos or videos of the equipment before you pack it up. This can be helpful if Verizon claims the equipment was damaged upon arrival.

Frequently Asked Questions (FAQs) About Verizon FiOS Equipment Returns

These FAQs cover common concerns and provide additional insights into the Verizon FiOS equipment return process.

1. What happens if I don’t return my Verizon FiOS equipment?

Verizon will charge you a fee for unreturned equipment. These fees can be quite high, often exceeding the cost of the equipment itself. Avoid these fees by returning your equipment promptly and according to Verizon’s instructions.

2. How long do I have to return my Verizon FiOS equipment?

Typically, you have 30 days from the date you disconnect your service or receive replacement equipment to return your old equipment. Check your Verizon account or contact customer service to confirm the specific return deadline.

3. Can I return my Verizon FiOS equipment to any store?

No. You can only return equipment to participating UPS Stores or Verizon Corporate Stores (if they accept returns). Authorized retailers typically do not handle equipment returns.

4. Do I need the original box to return my Verizon FiOS equipment?

No, you do not need the original box if you are returning the equipment to The UPS Store. They will provide the appropriate packaging. If you are using a prepaid shipping label, you will need to provide your own sturdy box and packing materials.

5. What equipment do I need to return?

You need to return all equipment provided by Verizon, including the router, set-top boxes, remotes, power cords, and any other accessories. Check your Verizon account or contact customer service to confirm a complete list of the equipment associated with your account.

6. How can I track my equipment return?

If you use a prepaid shipping label, you can track your return using the tracking number provided by the shipping carrier. If you return the equipment to The UPS Store or a Verizon Corporate Store, you will receive a receipt. Keep the receipt and check your online Verizon account for updates on the equipment return.

7. What if I lost my prepaid shipping label?

Contact Verizon customer service immediately to request a replacement prepaid shipping label. They can usually email you a new label.

8. What if I think Verizon is charging me incorrectly for unreturned equipment?

Contact Verizon customer service and provide them with proof of return, such as your receipt from The UPS Store or the tracking information from your prepaid shipping label. Be prepared to escalate the issue to a supervisor if necessary.

9. Is there a fee for returning Verizon FiOS equipment?

No, there is no fee for returning the equipment itself, as long as you return it within the specified timeframe. However, you will be charged if you fail to return the equipment or if it is damaged beyond normal wear and tear.

10. Can I drop off my equipment at a FedEx location if I have a Verizon prepaid label for UPS?

No. Verizon’s prepaid labels are carrier-specific. If your label is for UPS, you must drop off the equipment at a UPS location. Likewise, if the label is for FedEx, you must use a FedEx location.

11. What if I don’t have my Verizon account number when returning equipment to The UPS Store?

The UPS Store representative should be able to locate your account using your name and address. However, it’s always best to have your account number handy to expedite the process. You can find it on your Verizon bill or by logging into your online account.

12. What should I do if Verizon claims they didn’t receive my returned equipment, even though I have proof of return?

Contact Verizon customer service immediately and provide them with your proof of return (receipt or tracking information). Be persistent and request that they investigate the issue thoroughly. If necessary, file a formal complaint with the Better Business Bureau or the Federal Communications Commission (FCC). Document every interaction you have with Verizon regarding the matter.