How to Cancel Verizon Wireless Service: A Complete Guide

So, you’re ready to break up with Verizon Wireless. Maybe you’ve found a better deal, are consolidating services, or simply no longer need the service. Whatever the reason, cancelling your cellular service needs to be smooth and painless. Here’s how to cancel Verizon Wireless service in a straightforward manner:

The core principle: You’ll need to contact Verizon directly to initiate the cancellation. This is best done either by phone or in person at a Verizon store. While online options exist, they typically lead to a phone call anyway, so cut out the middleman.

Here’s the detailed breakdown:

1. Gather Your Information: Before contacting Verizon, make sure you have your account number, PIN, and the phone number(s) you wish to cancel. This will expedite the process and avoid unnecessary delays. Also, know who the account owner is (the person whose name is on the bill).

2. Choose Your Cancellation Method:

   • By Phone: Call Verizon’s customer service line at (800) 922-0204. Be prepared for potentially long wait times. It’s advisable to call during off-peak hours (e.g., mid-morning or late afternoon on a weekday). Be polite but firm in your decision to cancel.

   • In Person: Visit a Verizon store. This allows for a more direct and potentially quicker cancellation process. Use the Verizon store locator on their website to find the nearest location. Again, bring your account information and be prepared to provide identification to verify your identity as the account holder.

3. Speak to a Representative: Whether you’re on the phone or in a store, you’ll need to speak to a Verizon representative. Clearly state that you want to cancel your service. Be prepared for them to try and retain you with special offers or discounts.

4. Resist Retention Efforts (If Desired): Verizon representatives are trained to persuade customers to stay. If you’re determined to cancel, politely decline any offers and reiterate your intention to cancel the service. Don’t get drawn into lengthy negotiations if you’ve already made up your mind.

5. Confirm the Cancellation Date: This is crucial. Obtain a specific date when your service will be officially terminated. This will help you avoid unexpected charges in the future. Ask the representative to clearly state the date, and ideally, have them send you a confirmation email or text message.

6. Inquire About Final Bill: Ask about the final bill. Understand when to expect it and how it will be delivered. This helps you anticipate the final payment and avoid any surprises. Ask if there are any outstanding balances or early termination fees associated with your account.

7. Return Equipment (If Applicable): If you have any Verizon-owned equipment, such as a router or a network extender, ask about the return process. Verizon will typically provide a prepaid shipping label for you to return the equipment. Failing to return the equipment within the specified timeframe can result in additional charges.

8. Back Up Your Data: Before cancelling any lines, ensure you’ve backed up all important data from your devices, including contacts, photos, videos, and other files. Once the service is cancelled, you may lose access to this data.

9. Port Your Number (If Desired): If you’re switching to a different carrier and want to keep your phone number, do not cancel your Verizon service until you have successfully ported your number to the new carrier. Cancelling the service before porting will result in losing your number. The new carrier will typically handle the porting process for you.

10. Document Everything: Keep a record of your cancellation request, including the date, time, name of the representative you spoke with, and any confirmation numbers. This documentation can be helpful if any issues arise later on.

11. Monitor Your Final Bill: Carefully review your final bill to ensure that all charges are accurate and that the service was terminated on the agreed-upon date. If you notice any discrepancies, contact Verizon customer service immediately to resolve them.

By following these steps, you can navigate the cancellation process efficiently and minimize potential issues. Remember, clear communication and thorough documentation are your best allies in ensuring a smooth transition.

Verizon Wireless Cancellation FAQs

Here are 12 frequently asked questions about cancelling Verizon Wireless service, providing even more clarity and addressing common concerns:

Can I cancel my Verizon Wireless service online?

Unfortunately, you cannot fully cancel your Verizon Wireless service online. While you might find options to initiate the process or manage certain aspects of your account, you will ultimately need to speak with a Verizon representative, either by phone or in person, to finalize the cancellation.

Will I have to pay an early termination fee (ETF)?

Whether you’ll have to pay an early termination fee depends on your contract status. Verizon no longer offers traditional contracts with ETFs. However, if you’re paying for a device through a device payment plan, you’ll be responsible for paying off the remaining balance of the device when you cancel your service. Check your Verizon account details or contact customer service to determine if you have any outstanding device payment obligations.

What happens to my Verizon Up rewards when I cancel?

You will likely lose any accumulated Verizon Up rewards when you cancel your service. Verizon Up rewards are typically tied to your Verizon account. It’s best to redeem any available rewards before cancelling your service to avoid losing them.

Can I cancel only one line on my Verizon account?

Yes, you can cancel individual lines on your Verizon account without cancelling the entire account. Simply specify which phone number(s) you wish to cancel when you contact Verizon customer service. The account will remain active for the remaining lines.

How long does it take to cancel Verizon Wireless service?

The actual cancellation process, once you connect with a representative, typically takes only a few minutes. However, the overall time can vary depending on wait times to speak to a representative, especially during peak hours. Allow for at least 30 minutes to an hour to complete the entire process, including potential hold times.

What is the best time to call Verizon to cancel my service?

The best time to call Verizon is generally during off-peak hours. These typically include mid-morning (around 10 AM to 11 AM) or late afternoon (around 3 PM to 4 PM) on weekdays. Avoid calling during lunch hours or evenings, as these are usually the busiest times.

How do I return Verizon equipment after cancelling?

Verizon will typically provide you with a prepaid shipping label to return any Verizon-owned equipment, such as routers or network extenders. You can then package the equipment securely and drop it off at a designated shipping location (e.g., FedEx or UPS). Ensure you obtain a tracking number for your return shipment.

What if I have a balance on my account when I cancel?

If you have an outstanding balance on your account when you cancel, you will need to pay it in full to avoid late fees or potential collection activity. Verizon will typically send you a final bill with the outstanding balance and instructions on how to make a payment.

Can I reactivate my Verizon service after cancelling?

Yes, you can typically reactivate your Verizon service after cancelling, but it may involve setting up a new account. Keep in mind that your previous phone number may not be available if it has been reassigned to another customer. You may also be subject to credit checks and activation fees.

What happens to my voicemail after I cancel my service?

Your voicemail will typically be deleted after you cancel your service. Make sure to retrieve any important voicemail messages before initiating the cancellation.

I am deployed overseas. Can someone else cancel my account for me?

If you are deployed overseas and unable to cancel your Verizon service yourself, you may be able to authorize someone else to cancel it on your behalf. This typically requires providing Verizon with a power of attorney or other legal documentation that grants the authorized individual the authority to manage your account. Contact Verizon customer service for specific requirements.

What if I have trouble canceling my Verizon service?

If you encounter difficulties canceling your Verizon service, such as unhelpful representatives or incorrect charges on your final bill, you can escalate the issue by contacting Verizon’s customer relations department. You can also file a complaint with the Better Business Bureau (BBB) or the Federal Communications Commission (FCC).