How to Change Your Phone Number on DoorDash: A Comprehensive Guide

So, you’re looking to update your phone number on DoorDash? No problem! It’s a straightforward process, whether you’re a Dasher or a customer. Here’s the scoop on how to get it done, ensuring you continue to receive important notifications and order updates without a hitch.

Changing Your DoorDash Phone Number: The Step-by-Step Process

The method for changing your phone number on DoorDash differs slightly depending on whether you’re a customer or a Dasher. Let’s break down both scenarios.

For DoorDash Customers

1. Open the DoorDash App: Launch the DoorDash app on your iOS or Android device.
2. Navigate to Your Account: Tap the “Account” icon, typically located in the bottom right corner of the screen.
3. Access Personal Information: Select “Personal Info.” You might need to scroll down to find this option.
4. Edit Your Phone Number: You’ll see your current phone number listed. Tap on the existing number to edit it.
5. Enter the New Number: Type in your new phone number in the provided field. Double-check for accuracy!
6. Verify Your New Number: DoorDash will likely send a verification code to your new phone number via SMS. Enter this code when prompted in the app.
7. Save Changes: Once the verification is complete, tap “Save” or a similar button to confirm and save your new phone number. You’re all set!

For DoorDash Dashers

1. Open the Dasher App: Launch the DoorDash Dasher app on your iOS or Android device. This is the app you use for accepting and completing deliveries.
2. Access Account Settings: Tap the menu icon (usually three horizontal lines) in the top left corner of the screen.
3. Go to Account: Select “Account” from the menu options.
4. Select “Personal Information”: Look for an option like “Personal Information” or simply your name, which leads to your personal details.
5. Edit Your Phone Number: Similar to the customer app, tap on your existing phone number to initiate the editing process.
6. Enter the New Number: Carefully enter your new phone number in the designated field.
7. Verify Your New Number: A verification code will be sent to your new phone number. Enter this code in the Dasher app to confirm its validity. This step is crucial for security.
8. Save Changes: Tap “Save” or a similarly labeled button to save your updated phone number.

Important Considerations:

• Accuracy is Key: Always double-check the new phone number before saving. A typo could prevent you from receiving crucial order notifications.
• Verification is Necessary: The verification process is designed to protect your account from unauthorized access. Make sure you have access to the new phone number to receive the verification code.
• Update Payment Information: If your phone number is linked to any payment methods or bank accounts within the DoorDash app, you might need to update that information separately for security reasons.

DoorDash Phone Number FAQs: Your Burning Questions Answered

Let’s dive into some frequently asked questions to address any lingering concerns you might have about managing your phone number on DoorDash.

1. Why Should I Change My Phone Number on DoorDash?

There are several reasons! Perhaps you got a new phone number, switched carriers, or need to update your contact information for security purposes. Keeping your phone number current ensures you receive timely order updates, delivery confirmations, and any important communications from DoorDash.

2. Can I Change My Phone Number on the DoorDash Website?

While the DoorDash website offers various functionalities, changing your phone number is primarily managed through the mobile app. For the best experience, use the app to update your contact information.

3. What Happens If I Don’t Have Access to My Old Phone Number?

If you no longer have access to your old phone number, the verification process can be tricky. Contact DoorDash support directly. Explain your situation, and they will likely guide you through alternative verification methods to update your phone number. Be prepared to provide proof of identity.

4. How Long Does It Take for the Phone Number Change to Take Effect?

Typically, the phone number change takes effect immediately after you successfully verify the new phone number and save the changes in the app. You should start receiving notifications on your new phone number right away.

5. Can I Use a Google Voice Number or Other Virtual Number?

While some users have reported success using Google Voice or similar virtual numbers, it’s generally not recommended. DoorDash might flag these numbers for security reasons, or you might experience issues receiving verification codes. It’s best to use a standard mobile phone number.

6. Is There a Limit to How Many Times I Can Change My Phone Number?

DoorDash doesn’t explicitly state a limit on how many times you can change your phone number. However, frequent changes might trigger security alerts. It’s advisable to only change your phone number when necessary.

7. What If I’m Having Trouble Receiving the Verification Code?

First, double-check that you entered the new phone number correctly. Ensure that your phone number is active and can receive SMS messages. If you still don’t receive the code, try requesting a new one. If the problem persists, contact DoorDash support for assistance.

8. Will Changing My Phone Number Affect My Dasher Account Standing?

No, changing your phone number itself won’t negatively affect your Dasher account standing. As long as you verify the new phone number and continue to meet DoorDash’s performance standards, your account will remain in good standing.

9. Will Changing My Phone Number Update My Payment Information Too?

No, updating your phone number doesn’t automatically update your payment information. You’ll need to update your payment methods separately in the app if your phone number is associated with them. This is an important security measure.

10. What Should I Do If I Suspect Someone Has Changed My Phone Number Without My Permission?

If you suspect unauthorized access to your account and a phone number change you didn’t initiate, contact DoorDash support immediately. They will help you secure your account and investigate the issue.

11. Can I Change My Phone Number if My Account is Locked?

If your account is locked, you’ll need to unlock it first. Follow the instructions provided by DoorDash to regain access to your account. Once unlocked, you can proceed with changing your phone number.

12. What Type of Information Is Associated with My Phone Number on DoorDash?

Your phone number on DoorDash is primarily used for:

• Account verification
• Order notifications (for both customers and Dashers)
• Delivery updates (for both customers and Dashers)
• Communication from DoorDash support
• Two-factor authentication (if enabled)

Keeping your phone number updated ensures you receive these important communications without interruption.

By following these steps and addressing these frequently asked questions, you can confidently manage your phone number on DoorDash, ensuring a seamless and secure experience. Remember, keeping your account information up-to-date is crucial for both customers and Dashers alike!