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Can I Have UPS Hold a Package? Your Definitive Guide to UPS Hold for Pickup

Absolutely, you can have UPS hold a package! In fact, utilizing the UPS Hold for Pickup service is a remarkably convenient way to manage your deliveries, providing you with greater control and flexibility. It allows you to retrieve your packages at a UPS Customer Center, UPS Access Point™ location, or even a UPS Store at your leisure, preventing potential porch piracy or missed delivery attempts. Let’s dive deep into how this works and answer all your burning questions.

Understanding UPS Hold for Pickup

The UPS Hold for Pickup option empowers you to redirect your package to a location that suits your schedule. This is particularly useful if you know you won’t be home during the delivery window or if you prefer a more secure location than your doorstep.

How Does it Work?

The process typically involves either initiating the hold request proactively before the first delivery attempt or requesting it after a failed delivery attempt. You’ll need a UPS My Choice account (either basic or Premium) to manage your deliveries online.

Before the First Delivery Attempt: Using UPS My Choice, you can proactively redirect your package to a designated UPS Access Point or UPS Customer Center. The availability of specific options will depend on the shipper’s settings and the nature of the package.
After a Failed Delivery Attempt: If UPS attempts delivery and you’re not available, the driver will usually leave a UPS InfoNotice. This notice contains information on how to reschedule delivery or request a hold for pickup at a convenient location.

Benefits of Using UPS Hold for Pickup

There are several key advantages to using this service:

Increased Security: Prevents packages from being stolen or damaged if left unattended on your porch.
Flexibility: Pick up your packages when it’s convenient for you, within the holding period.
Control: Manage your deliveries based on your schedule and preferences.
Reduced Missed Deliveries: Avoid multiple delivery attempts and the frustration of repeatedly missing the driver.
No Cost (Generally): The basic UPS Hold for Pickup service is usually free with a UPS My Choice account. However, some premium features and specialized requests might incur charges.

Frequently Asked Questions (FAQs) about UPS Hold for Pickup

Here are some common questions and detailed answers to help you navigate the UPS Hold for Pickup process smoothly:

1. What is UPS My Choice and How Do I Sign Up?

UPS My Choice is a free service that gives you greater control over your UPS deliveries. With it, you can track packages, receive delivery alerts, change delivery addresses, and request UPS Hold for Pickup. To sign up, visit the UPS website and create an account. You will need to provide your name, address, and email address. Upgrading to UPS My Choice Premium unlocks additional features, such as precise delivery windows and unlimited free address changes.

2. What are UPS Access Points™?

UPS Access Points are retail locations, such as local businesses, convenience stores, or self-service lockers, where you can conveniently pick up your packages. They offer extended hours and are often a good alternative to home delivery, especially if you have a busy schedule. You can find UPS Access Point locations near you on the UPS website.

3. How Long Will UPS Hold My Package?

UPS will typically hold your package for 7 calendar days at a UPS Access Point location or UPS Customer Center. After this period, the package will be returned to the sender. It’s crucial to pick up your package within this timeframe to avoid it being sent back.

4. Can I Have Someone Else Pick Up My Package?

Yes, you can authorize someone else to pick up your package, but there are specific requirements. You’ll typically need to provide them with a signed authorization letter, a copy of your government-issued photo ID, and the UPS InfoNotice (if one was left). The person picking up the package will also need to present their own valid government-issued photo ID. The exact requirements may vary depending on the location, so it’s best to check with the specific UPS Access Point or UPS Customer Center beforehand.

5. Is There a Fee for UPS Hold for Pickup?

The standard UPS Hold for Pickup service, accessible through a basic UPS My Choice account, is generally free. However, some advanced features or specialized services, such as upgrading to UPS My Choice Premium or making significant address changes, may incur fees. Always confirm any potential charges before making changes to your delivery.

6. What if I Miss the Pickup Deadline?

If you miss the pickup deadline (typically 7 days), your package will be returned to the sender. You will need to contact the sender to arrange for redelivery, which might involve additional shipping costs.

7. Can I Hold a Package That Requires a Signature?

Yes, you can generally hold a package that requires a signature at a UPS Access Point or UPS Customer Center. However, the person picking up the package will still need to provide a signature to receive it. In some cases, you may be able to provide a signed UPS InfoNotice authorizing the release of the package without your presence, but this depends on the sender’s instructions and the specific location’s policies.

8. Can I Change the Pickup Location After Requesting a Hold?

In some cases, you may be able to change the pickup location after requesting a hold, but this depends on the specific circumstances and the limitations of the UPS My Choice service. It’s best to contact UPS directly to inquire about the possibility of changing the pickup location.

9. How Do I Find the Nearest UPS Access Point or UPS Customer Center?

You can easily find the nearest UPS Access Point or UPS Customer Center by using the UPS location finder on the UPS website. Simply enter your address, and the tool will display a map with nearby locations.

10. What Identification Do I Need to Pick Up My Package?

You will need to present a valid government-issued photo ID, such as a driver’s license or passport, to pick up your package. The name on the ID must match the name on the package label. If someone else is picking up the package on your behalf, they will also need to present their own valid government-issued photo ID and the required authorization documents.

11. What if My Package is Too Large to be Held at a UPS Access Point?

If your package is too large or heavy to be held at a UPS Access Point, you will typically need to pick it up at a UPS Customer Center. The size and weight limitations for UPS Access Points vary depending on the location.

12. Can I Use UPS Hold for Pickup for International Shipments?

Yes, UPS Hold for Pickup is often available for international shipments, but availability may vary depending on the destination country and customs regulations. Check with UPS or the sender to confirm if this option is available for your specific international shipment.