Can You Use EBT on the Walmart App? A Comprehensive Guide

Yes, you absolutely can use your EBT (Electronic Benefits Transfer) card on the Walmart app and website for online grocery purchases and pickup or delivery in participating states. This expands access to fresh and affordable food for millions of Americans, bringing convenience and accessibility to a crucial service.

Understanding EBT and Online Shopping

The Rise of Online EBT Acceptance

For years, using EBT benefits was largely limited to in-store transactions. However, recognizing the growing need for accessibility, especially for those with mobility issues, transportation challenges, or time constraints, the USDA (United States Department of Agriculture) launched a pilot program to allow online EBT purchases. Walmart was among the first major retailers to participate, revolutionizing how many individuals and families access nutritious food.

How EBT Works on the Walmart App

The process is fairly straightforward, but understanding the nuances is key to a smooth experience. You’ll add your EBT card information to your Walmart account, and then you can use those funds at checkout when buying eligible items online.

Setting Up EBT on the Walmart App: A Step-by-Step Guide

Creating or Logging into Your Walmart Account

First and foremost, you’ll need a Walmart.com account. If you don’t already have one, signing up is simple and requires basic information like your name, email address, and a secure password. If you’re an existing customer, simply log in.

Adding Your EBT Card Information

Once logged in, navigate to your account settings. Look for an option like “Payment Methods” or “Wallet.” Here, you’ll find the option to add a new payment method. Select “EBT Card.” You will be prompted to enter your EBT card number and other required details. Walmart uses secure encryption to protect your information.

Verifying Your Account and Eligibility

After adding your card, Walmart may need to verify your information. This process is usually automatic but could require you to provide additional details or documentation in certain circumstances. Also, note that online EBT acceptance is dependent on your location, so you’ll need to confirm that your state participates in the USDA pilot program.

Maximizing Your EBT Benefits on Walmart Online

Identifying Eligible Items

Not everything you find on Walmart.com is EBT-eligible. Generally, you can use your EBT card to purchase staple food items like fruits, vegetables, meat, poultry, dairy products, bread, and cereals. Ineligible items include alcohol, tobacco, pet food, household supplies, and hot, prepared foods. Walmart clearly marks eligible items online, making it easier to shop responsibly.

Splitting Payments: EBT and Other Methods

If your order includes both EBT-eligible and ineligible items, you’ll need to use a combination of payment methods. The Walmart app allows you to split your payment, using your EBT card for the eligible portion and another form of payment (credit card, debit card, or Walmart gift card) for the remaining balance.

Leveraging Walmart’s Pickup and Delivery Options

One of the most significant advantages of using EBT on the Walmart app is the convenience of pickup and delivery. You can place your order online, select a convenient pickup time, and have your groceries loaded into your car without ever leaving the driver’s seat. Delivery options are also available in many areas, bringing groceries directly to your doorstep.

Troubleshooting Common EBT Issues on the Walmart App

Payment Declines and Insufficient Funds

If your EBT payment is declined, the first step is to check your balance. You can usually do this through your state’s EBT website or by calling the customer service number on the back of your card. Also, ensure that you’re only purchasing eligible items. If you believe there’s an error, contact your EBT provider or Walmart customer service for assistance.

Location Restrictions and Availability

As previously mentioned, online EBT acceptance is not available in all states. Double-check that your state participates in the USDA pilot program. Even within participating states, certain ZIP codes may not be eligible for delivery. Confirm availability by entering your address on the Walmart website or app.

Technical Glitches and App Errors

Like any technology, the Walmart app can sometimes experience glitches. If you encounter errors, try closing and reopening the app. If the problem persists, clear the app’s cache and data. As a last resort, uninstalling and reinstalling the app can often resolve technical issues. If these steps don’t work, it’s time to contact Walmart’s customer support.

FAQs About Using EBT on the Walmart App

1. Can I use my EBT card to pay for delivery fees on the Walmart app?

No, EBT benefits cannot be used to pay for delivery fees. You will need a separate payment method, such as a credit card, debit card, or Walmart gift card, to cover these charges.

2. What items are NOT EBT-eligible on Walmart online?

Generally, EBT benefits cannot be used to purchase non-food items, alcoholic beverages, tobacco products, hot prepared foods, pet food, household supplies (like cleaning products and paper towels), and hygiene products.

3. How do I check my EBT balance before shopping on the Walmart app?

The easiest way to check your EBT balance is through your state’s designated EBT website or by calling the customer service number printed on the back of your EBT card. Knowing your balance beforehand helps avoid payment issues at checkout.

4. Does Walmart offer any discounts or promotions specifically for EBT users?

Walmart occasionally offers promotions and discounts that may be applicable to EBT purchases. Keep an eye on Walmart’s website and app for current deals and special offers.

5. What happens if an item I ordered with my EBT card is out of stock?

If an EBT-eligible item is out of stock, you won’t be charged for it. The amount will be deducted from your final EBT transaction. Walmart typically provides options for substitutions if desired.

6. Can I use my EBT card to purchase groceries for someone else on the Walmart app?

While technically possible, it’s essential to consider the ethical and legal implications. EBT benefits are intended for the benefit of the cardholder and their eligible household members. Using them for others may be considered misuse of funds.

7. Is it safe to enter my EBT card information on the Walmart app?

Yes, Walmart uses industry-standard security measures to protect your financial information. Your EBT card details are encrypted, and Walmart complies with data security regulations.

8. What if my state is not currently participating in the online EBT pilot program?

Unfortunately, if your state is not participating, you cannot use your EBT card for online purchases on the Walmart app or website. Stay informed about potential program expansions by checking your state’s EBT website and following news updates.

9. Can I return items purchased with my EBT card on the Walmart app?

Yes, you can return EBT-purchased items to a physical Walmart store, following Walmart’s standard return policy. You’ll typically receive a refund to your EBT card for eligible returns.

10. What customer support resources are available if I have trouble using my EBT card on the Walmart app?

Walmart provides customer support through its website, app, and phone lines. You can also contact your state’s EBT agency for assistance with EBT-related issues.

11. How do I report suspected fraud or misuse of my EBT card on the Walmart app?

If you suspect fraudulent activity involving your EBT card, immediately contact your state’s EBT agency and Walmart customer support. They can investigate the matter and take appropriate action.

12. Are there any limitations on the types of food I can purchase online with my EBT card?

While most staple food items are EBT-eligible, there may be restrictions on certain specialty items or foods with added non-nutritive components. Always check for EBT eligibility indicators on the Walmart app or website before making your purchase.

By understanding the ins and outs of using EBT on the Walmart app, you can unlock a world of convenience and accessibility, ensuring that you and your family have access to the nutritious food you need. Happy shopping!