Does USPS Really Text You About Undeliverable Packages? Separating Fact from Phishing

The short answer is: no, the United States Postal Service (USPS) typically does NOT send unsolicited text messages about undeliverable packages. While they might send texts if you’ve specifically signed up for USPS tracking updates and provided your phone number, they will never ask for personal information, payment details, or offer links to “reschedule delivery” via text. Any text message prompting you for such information related to an undeliverable package is almost certainly a scam. Proceed with extreme caution.

Understanding the Scam Landscape: Why This Matters

We live in a digital age where convenience often comes at the price of vulnerability. Scammers are constantly evolving their tactics, and the USPS is a common target for impersonation due to the sheer volume of packages they handle daily. Understanding how these scams work is crucial for protecting yourself and your financial information.

These scams often leverage urgency and fear. The texts usually claim a package is undeliverable due to “insufficient postage,” a “wrong address,” or some other issue. They then prompt you to click a link to “resolve” the problem, often requiring you to enter your credit card information for a small “redelivery fee.” This fee is just a pretext to steal your financial data.

Recognizing Legitimate USPS Communications

While the USPS rarely initiates contact via text, there are circumstances where you might receive legitimate messages, and here’s how to tell the difference:

• You Opted In: If you’ve signed up for tracking updates on the USPS website or app and provided your phone number, you might receive text notifications about your package’s status.
• No Requests for Personal Information: A legitimate USPS text will never ask for your Social Security number, bank account details, or credit card information.
• Generic Tracking Information: Legitimate texts will usually only provide a tracking number and a general update, such as “Your package is in transit.”
• Questionable Links: Be wary of links, even if they seem to point to the USPS website. Always type the USPS website address (usps.com) directly into your browser to avoid phishing attempts.
• Official Notifications on the USPS Website/App: Any genuine issue requiring your attention will also be reflected in the official tracking information available on the USPS website or app.

Actionable Steps: What To Do If You Receive a Suspicious Text

If you receive a suspicious text message claiming to be from the USPS about an undeliverable package, take the following steps:

1. Do Not Click the Link: This is the most crucial step. Clicking the link could expose your device to malware or redirect you to a phishing website designed to steal your information.
2. Do Not Provide Any Personal Information: Never enter your credit card details, Social Security number, or any other sensitive data.
3. Report the Scam: Report the scam to the USPS Postal Inspection Service (USPIS) through their website. You can also report it to the Federal Trade Commission (FTC).
4. Block the Number: Block the sender’s number on your phone to prevent future messages.
5. Delete the Text: Remove the text message from your phone to avoid accidentally clicking the link later.
6. Inform Others: Warn your friends and family about the scam to prevent them from falling victim.

FAQs: Decoding the USPS Text Message Mystery

Here are some frequently asked questions (FAQs) to further clarify the USPS text message landscape and help you stay safe:

1. Can I Trust ANY Text Messages Claiming to be from USPS?

Not without extreme skepticism. Even if the message seems plausible, scrutinize it carefully. Err on the side of caution and verify any information directly on the official USPS website (usps.com) or app. If you didn’t specifically sign up for text alerts and provide your number, the message is highly likely a scam.

2. What Happens If I Accidentally Clicked the Link in a Scam Text?

Immediately run a full scan of your device using a reputable antivirus program. Change your passwords for important accounts, such as your email, bank, and social media. Monitor your bank and credit card statements for any unauthorized activity. Consider placing a fraud alert on your credit report.

3. How Do I Sign Up for Legitimate USPS Tracking Updates Via Text?

You can sign up for tracking updates when you purchase postage online at usps.com or through the USPS mobile app. You will be prompted to provide your phone number during the transaction. You can also input your tracking number on the USPS website, and there will be an option to receive text updates.

4. Is it Possible That USPS Will Call Me About an Undeliverable Package?

Extremely unlikely. Similar to text messages, the USPS rarely makes unsolicited phone calls about undeliverable packages. If you receive a call, be very suspicious and avoid providing any personal information. Verify the issue by contacting USPS directly.

5. What Information Does USPS Actually Need to Redeliver a Package?

In most cases, you can manage redelivery online through the USPS website. You’ll typically need your tracking number and may need to verify your address. You should never be asked for your credit card information or Social Security number.

6. How Can I Tell If a Website Link is Actually the Official USPS Website?

Always double-check the URL. The official USPS website address is usps.com. Look for the lock icon in the address bar, indicating a secure connection (HTTPS). Be wary of links with misspellings, extra characters, or unusual domain extensions.

7. What is “Phishing” and How Does it Relate to USPS Scams?

Phishing is a type of online fraud where scammers attempt to trick you into revealing personal information, such as passwords, credit card numbers, and Social Security numbers, by impersonating a legitimate organization, like the USPS. They often use fake emails, text messages, or websites that look very convincing.

8. Does the USPS Ever Charge a Fee to Redeliver a Package?

Generally, no. The USPS does not typically charge a fee to redeliver a package that was initially undeliverable due to an address issue or other common problem. Be extremely suspicious of any text or email requesting payment for redelivery.

9. How Can I Protect Myself From Future USPS Scams?

Be vigilant and skeptical of unsolicited messages. Never click on links or provide personal information unless you are absolutely certain of the sender’s legitimacy. Keep your antivirus software up to date, and educate yourself about common scams. Report any suspicious activity to the USPS and the FTC.

10. If I Suspect a Scam, Should I Contact My Local Post Office?

Yes, contacting your local post office is a good idea. They may be aware of scams targeting residents in your area and can provide additional guidance. However, do not rely solely on your local post office for information; always verify any concerns directly with USPS through their official channels.

11. What is the USPS Postal Inspection Service (USPIS) and Why is Reporting to Them Important?

The USPIS is the law enforcement arm of the USPS. They investigate postal-related crimes, including scams and fraud. Reporting scams to the USPIS helps them track down perpetrators and prevent future attacks.

12. What Should I Do If I’ve Already Fallen Victim to a USPS Text Scam and Provided My Credit Card Information?

Immediately contact your bank and credit card company to report the fraudulent activity and cancel your card. Monitor your credit report for any unauthorized transactions. File a police report and report the scam to the FTC.

Staying informed and vigilant is the best defense against these scams. Always prioritize caution and skepticism when dealing with unsolicited messages, especially those requesting personal information or prompting urgent action. The safety of your financial information depends on it.