How to Cancel CBS on Roku: A No-Nonsense Guide

So, you’re ready to pull the plug on your CBS subscription through Roku? Whether you’ve binged all the Star Trek you can handle or you’re streamlining your streaming expenses, canceling is a straightforward process. You can cancel your CBS subscription directly through your Roku device or online through the Roku website. The method you use depends on how you initially subscribed. Let’s break down each method step-by-step, ensuring a smooth cancellation experience.

Canceling Through Your Roku Device

If you signed up for CBS All Access (now Paramount+) directly through your Roku device, this is likely your easiest route. Roku manages the subscription, meaning you handle the cancellation via their platform.

Step-by-Step Guide:

1. Navigate to the Roku Home Screen: Press the “Home” button on your Roku remote. This is your starting point.
2. Highlight the CBS App: Use the directional pad (the “+”) on your remote to navigate to the CBS (or Paramount+) app icon.
3. Press the * Button: With the app highlighted, press the asterisk (*) button on your remote. This brings up the options menu.
4. Select “Manage Subscription”: From the options menu, look for and select “Manage subscription”. If you don’t see this option, it means you didn’t subscribe directly through Roku, and you’ll need to use the website method.
5. Confirm Cancellation: You’ll see details about your subscription, including the renewal date. Select “Cancel subscription”. Roku might ask you to confirm your choice. Follow the on-screen prompts to complete the cancellation.

Important Considerations:

• Cancellation Timing: Canceling your subscription stops future billing. You’ll typically still have access to CBS content until the end of your current billing cycle. So, if you cancel midway through the month, you can still enjoy CBS shows until your next payment date would have been.
• Confirmation: After canceling, you should receive an email from Roku confirming the cancellation. If you don’t receive this email within 24 hours, double-check your Roku account and subscription status to ensure the cancellation went through.
• Subscription Name: Remember that CBS All Access is now Paramount+. If you have the older app, it might still be labeled as CBS All Access. Either way, the cancellation process is the same.

Canceling Through the Roku Website

If you subscribed through the Roku website, this is your pathway to cancellation. This method requires you to log in to your Roku account.

Step-by-Step Guide:

1. Go to the Roku Website: Open a web browser (on your computer, tablet, or smartphone) and navigate to my.roku.com.
2. Sign In: Sign in to your Roku account using the email address and password you used when you created the account.
3. Manage Your Subscriptions: Once logged in, locate the “Manage subscriptions” section. This is usually found under “My account” or a similar tab.
4. Find Your CBS Subscription: You’ll see a list of your active Roku subscriptions. Find the CBS (or Paramount+) subscription in the list.
5. Cancel Subscription: Click “Unsubscribe” or “Cancel Subscription” next to the CBS subscription.
6. Confirm Cancellation: You may be asked to provide a reason for canceling or to confirm your decision. Follow the on-screen instructions to finalize the cancellation.

Important Considerations:

• Account Access: Make sure you’re logging in with the correct Roku account. If you have multiple Roku devices or accounts, you might be logging into the wrong one.
• Payment Method: If you’re unsure how you subscribed, check the payment method associated with your Roku account. This can often give you a clue as to whether you subscribed directly through Roku or another service.
• Email Confirmation: As with canceling through the device, look for a confirmation email from Roku after you cancel. This is your proof that the cancellation went through.

Troubleshooting Common Cancellation Issues

Sometimes, cancellations don’t go as smoothly as planned. Here are some common issues and how to address them:

Issue 1: No “Manage Subscription” Option

• Cause: You likely subscribed to CBS through a different provider, such as directly through Paramount+, Amazon Prime Video Channels, or another service.
• Solution: You’ll need to cancel through the service you originally subscribed through. Check your email for confirmation emails from CBS/Paramount+ or other platforms to identify the source.

Issue 2: Difficulty Logging In

• Cause: Incorrect email address or password, or forgotten login credentials.
• Solution: Double-check the email address you’re using. Use the “Forgot password” option to reset your password if needed. If you’re still having trouble, contact Roku support for assistance.

Issue 3: Cancellation Not Processed

• Cause: Technical glitches, delayed processing, or incorrect cancellation procedure.
• Solution: Double-check your Roku account to confirm the cancellation status. If it’s still active after a few hours, try canceling again. If the problem persists, contact Roku support or the service provider’s customer support for help.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions about canceling CBS on Roku:

1. Will I get a refund if I cancel before my billing cycle ends?

Generally, no. You’ll typically have access to CBS content until the end of your current billing cycle. Canceling simply prevents future charges.

2. Can I pause my CBS subscription instead of canceling?

Whether you can pause your subscription depends on the service through which you subscribed. Check the terms of your subscription with Roku, Paramount+, or the third-party provider to see if pausing is an option.

3. How do I know when my CBS subscription officially ends?

Your cancellation confirmation email from Roku or the subscription management page on the Roku website should indicate the date your subscription ends.

4. What happens if I cancel my Roku account altogether?

Canceling your Roku account will cancel all subscriptions linked to that account, including CBS. Be absolutely certain you want to cancel your entire Roku account before proceeding, as you’ll lose access to all associated services.

5. I canceled my CBS subscription, but I’m still being charged. What should I do?

First, verify your cancellation status through your Roku account. If it shows as canceled but you’re still being charged, contact Roku support and provide them with proof of cancellation (e.g., the confirmation email).

6. Can I resubscribe to CBS on Roku after canceling?

Yes, you can resubscribe at any time. Simply go to the Roku Channel Store, find the CBS (or Paramount+) app, and follow the on-screen instructions to subscribe.

7. How do I cancel if I subscribed through Amazon Prime Video Channels?

If you subscribed through Amazon Prime Video Channels, you’ll need to cancel through your Amazon account. Go to “Your Account” on Amazon, then “Memberships & Subscriptions,” and manage your CBS subscription from there.

8. How do I cancel if I subscribed directly through Paramount+?

If you subscribed directly through Paramount+, you’ll need to cancel through the Paramount+ website or app. Log in to your account and go to “Account” or “Subscription” settings to manage your subscription.

9. Will canceling CBS on Roku affect other streaming services I have?

No. Canceling CBS only affects that specific subscription. It won’t impact your other streaming services, such as Netflix, Hulu, or Disney+.

10. I don’t see the CBS app on my Roku anymore. Does that mean it’s canceled?

Not necessarily. The app might have been accidentally removed from your Roku device. Check your Roku account to confirm the cancellation status. You can always re-add the app from the Roku Channel Store.

11. Can I cancel my CBS subscription from my smartphone?

Yes, if you subscribed through the Roku website. You can access the Roku website on your smartphone and follow the same steps as on a computer to manage your subscriptions.

12. Is there a cancellation fee for canceling CBS on Roku?

No, there is typically no cancellation fee. You’re simply stopping future payments.