Cancelling Your Audible Subscription via Amazon: A Definitive Guide

So, you’re looking to cancel your Audible subscription through Amazon? It’s a relatively straightforward process, but the steps differ slightly depending on whether you’re using a desktop browser, a mobile browser, or the Audible app itself. Unfortunately, you cannot directly cancel your Audible subscription within the Audible app, whether on iOS or Android. You will need to use a browser. Here’s a breakdown of how to do it:

1. The Quick Answer: How to Cancel Audible on a Desktop Browser

This is the most common and often the easiest method. Here’s how to do it:

• Sign In: Open your web browser (Chrome, Firefox, Safari, etc.) and navigate to the Audible website (www.audible.com). Sign in using your Amazon credentials – the same email and password you use for your Amazon account.
• Account Details: Hover over your name in the top navigation bar. A drop-down menu will appear. Select “Account Details.”
• Cancel Membership: On the Account Details page, you’ll see a section labeled “View membership details.” Click this.
• Follow the Prompts: You’ll be presented with information about your current membership. Look for the “Cancel membership” link. Click it. Audible will likely present you with some reasons to stay and possibly even offer a discount. You’ll need to navigate through these offers by clicking “Continue to Cancel.”
• Confirm Cancellation: On the final cancellation page, you’ll be asked to confirm your decision. Choose a reason for cancelling (this is optional but helps Audible improve their service) and click the final “Cancel membership” button.
• Confirmation Email: You should receive a confirmation email from Audible confirming your cancellation. Keep this email for your records.

2. Cancelling Audible on a Mobile Browser

The process is similar to the desktop version, but the navigation may be slightly different due to the smaller screen.

• Open Your Mobile Browser: Use your preferred mobile browser (Safari on iOS, Chrome on Android, etc.) and go to the Audible website (www.audible.com).
• Sign In: Sign in to your account using your Amazon credentials.
• Access the Desktop Site (If Needed): Some mobile browsers automatically redirect you to a mobile-optimized site. If the steps below don’t match what you see, look for an option to “View Desktop Site” or similar in your browser’s settings. This will load the full desktop version of the Audible website.
• Open the Menu: Tap the menu icon (usually three horizontal lines) in the top left or top right corner of the screen.
• Account Details: In the menu, tap “Account Details.”
• View Membership Details: You may need to scroll down to find the “View membership details” link. Tap it.
• Cancel Membership: Look for and tap the “Cancel membership” link.
• Continue to Cancel: Navigate through any offers that Audible presents.
• Confirm Cancellation: Choose a reason (optional) and tap the final “Cancel membership” button.
• Check for Confirmation: Check your email for the cancellation confirmation.

3. What to Expect After Cancellation

After you cancel, you’ll typically retain access to your Audible library until the end of your current billing cycle. You’ll keep any audiobooks you’ve already purchased with credits or cash. You will lose access to any Audible Originals if you were subscribed to a plan that included them. Also, any unused credits may be forfeited depending on your specific membership terms. Be sure to check the terms and conditions in your account settings.

Frequently Asked Questions (FAQs) About Cancelling Audible

Here are some commonly asked questions to further assist you in cancelling your Audible subscription and managing your account.

1. Can I cancel my Audible subscription from the Audible app?

No, you cannot cancel your Audible subscription directly through the Audible app on either iOS or Android devices. You must use a web browser on a computer or mobile device to access the Audible website and complete the cancellation process. This is a common point of confusion for many users.

2. Will I lose my audiobooks if I cancel my Audible subscription?

No, you will not lose the audiobooks you have already purchased, whether you bought them with credits or with cash. These audiobooks are yours to keep and will remain in your Audible library even after you cancel your membership. However, be aware of any Audible Originals that you might have access to.

3. What happens to my unused Audible credits when I cancel?

This depends on your specific membership type and the terms of your agreement. In many cases, unused credits will be forfeited upon cancellation. It is advisable to use any remaining credits before cancelling your subscription to avoid losing them. Check your account details for the specific policy related to your credits.

4. Can I pause my Audible subscription instead of cancelling?

Yes, Audible offers a pause option for many members. Pausing your subscription allows you to temporarily suspend your membership for a set period (usually one to three months) without losing access to your library or credits. This can be a good alternative if you need a break from your subscription but don’t want to cancel completely.

5. How do I pause my Audible subscription?

The process to pause your Audible subscription is similar to cancelling. Log into your account on a web browser (not the app), go to “Account Details,” then “View membership details.” You should see an option to “Pause Membership” if it’s available to you. This option is not available to all members, it depends on your membership plan and location.

6. Can I reactivate my Audible subscription after cancelling?

Yes, you can reactivate your Audible subscription at any time after cancelling. You can do this by logging back into your Audible account on the website and selecting the option to reactivate your membership. You may even be offered a special promotion to entice you to rejoin.

7. What if I am having trouble cancelling my subscription online?

If you encounter difficulties cancelling your subscription online, contact Audible customer support directly. You can usually find their contact information on the Audible website. Customer support can assist you with the cancellation process and troubleshoot any issues you may be experiencing.

8. How can I confirm that my Audible subscription has been successfully cancelled?

You should receive a confirmation email from Audible shortly after cancelling your subscription. This email serves as proof that your cancellation has been processed. You can also check your account details on the Audible website to verify that your membership status has been changed to “Inactive” or similar.

9. Will I get a refund if I cancel my Audible subscription?

Generally, you will not receive a refund for the current billing cycle if you cancel your Audible subscription. You will typically retain access to your membership benefits until the end of the current billing period. However, if you believe you have been wrongly charged, contact Audible customer support to discuss your situation.

10. What happens to my Wish List after I cancel my Audible subscription?

Your Wish List will remain intact even after you cancel your Audible subscription. You will still be able to access your Wish List and purchase audiobooks from it if you choose to do so.

11. Can I still listen to audiobooks I’ve purchased after my subscription ends?

Absolutely! As mentioned before, any audiobooks you’ve purchased are yours to keep, regardless of your subscription status. They will remain accessible in your Audible library and you can listen to them whenever you want.

12. How do I avoid being charged for the next month if I don’t want to continue my Audible subscription?

To avoid being charged for the next month, ensure you cancel your subscription at least 24 hours before your next billing date. Check your account details on the Audible website to find your exact billing date and set a reminder to cancel before then.

We hope this comprehensive guide has helped you understand how to cancel your Audible subscription through Amazon. Remember to check your account details and terms of service for specific information related to your membership. Happy listening (or, perhaps, happy cancelling)!