How to Cancel Your Planet Fitness Membership: A No-Nonsense Guide

So, you’re ready to part ways with Planet Fitness. Whether you’ve found a new gym, embraced at-home workouts, or simply need to trim your budget, cancelling your membership requires navigating their specific procedures. The process is straightforward, but you must cancel in person or by mail. Planet Fitness does not allow cancellations via phone, email, or online. This guide will walk you through the process, ensuring a smooth and hassle-free cancellation.

The Definite Steps to Cancelling Your Planet Fitness Membership

First, determine your membership type: Classic or Black Card. This influences the cancellation process, particularly if you’re trying to avoid cancellation fees. Then, follow these steps:

1. Visit Your Home Club (Ideally): The most reliable method is to visit the Planet Fitness location where you initially signed up (your “home club”). Speaking to a staff member directly allows you to complete the cancellation form and address any questions immediately.

2. Request a Cancellation Form: Ask for the membership cancellation form at the front desk. Fill it out completely and accurately. Be sure to include your full name, address, date of birth, membership ID (if you know it), and the reason for cancellation. Providing a valid reason can sometimes help avoid unnecessary questioning or attempts to retain your membership.

3. Submit the Form in Person and Obtain Confirmation: Hand the completed form to a staff member. Crucially, request a signed and dated copy of the cancellation form as proof of cancellation. This is your insurance against any future billing discrepancies. Keep this document in a safe place.

4. Cancellation via Certified Mail (If Necessary): If visiting your home club is impossible (e.g., you’ve moved), you can cancel via certified mail.

   • Prepare a Cancellation Letter: Draft a formal letter stating your intent to cancel your Planet Fitness membership. Include the same information as the cancellation form: your name, address, date of birth, membership ID, reason for cancellation, and the date you wish the cancellation to take effect. Be concise and professional.
   • Send via Certified Mail with Return Receipt: Send the letter via certified mail with return receipt requested. This provides you with verifiable proof that Planet Fitness received your cancellation request.
   • Keep Copies of Everything: Retain copies of your cancellation letter, the certified mail receipt, and the return receipt (once you receive it).

5. Be Aware of the Billing Cycle: Your membership will likely be billed on a specific date each month. To avoid being charged for the next month, ensure your cancellation request is submitted at least one billing cycle before your desired cancellation date. Check your membership agreement for the exact terms.

6. Check Your Bank Statements: After submitting your cancellation request, monitor your bank statements for any further charges from Planet Fitness. If you notice any unauthorized charges, contact Planet Fitness immediately and provide them with a copy of your cancellation confirmation.

Understanding Cancellation Fees and Annual Commitments

Planet Fitness memberships often involve an annual fee and a commitment period.

• Annual Fee: This fee is typically charged once a year. Even if you cancel your membership, you may still be responsible for the annual fee if it falls within your membership period.
• Commitment Period: Many memberships require a minimum commitment period (e.g., 12 months). Cancelling before the end of the commitment period may result in a cancellation fee. Check your membership agreement for details.

Avoiding Cancellation Headaches

• Read Your Membership Agreement: This document outlines all the terms and conditions of your membership, including cancellation policies, fees, and billing cycles.
• Keep Records: Maintain copies of all correspondence with Planet Fitness, including your membership agreement, cancellation form or letter, certified mail receipts, and any email communication.
• Be Persistent: If you encounter any difficulties or unauthorized charges, don’t hesitate to contact Planet Fitness again. Document each interaction and escalate the issue if necessary.
• Consider Contacting Your Bank: If Planet Fitness continues to charge you after you’ve properly cancelled your membership, you may need to contact your bank to dispute the charges. Provide your bank with copies of your cancellation confirmation and any other relevant documentation.

FAQs: Your Planet Fitness Cancellation Questions Answered

1. Can I cancel my Planet Fitness membership online?

No, Planet Fitness does not allow cancellations online. You must cancel in person at your home club or by sending a certified letter.

2. Can I cancel my Planet Fitness membership over the phone?

No, cancellation by phone is not permitted. You must cancel in person or by mail.

3. What information do I need to cancel my Planet Fitness membership?

You’ll need your full name, address, date of birth, membership ID (if known), and the reason for cancellation.

4. Is there a cancellation fee for Planet Fitness?

A cancellation fee may apply if you cancel before the end of your commitment period. Check your membership agreement.

5. How long does it take to cancel my Planet Fitness membership?

The cancellation typically takes effect within one billing cycle. Submit your request at least one billing cycle before your desired cancellation date.

6. What if I moved and can’t go to my home club to cancel?

If you’ve moved, you must send a cancellation letter via certified mail with return receipt requested to your home club.

7. What if Planet Fitness continues to charge me after I cancel?

Contact Planet Fitness immediately and provide them with proof of cancellation. If they don’t resolve the issue, contact your bank to dispute the charges.

8. What is a “home club” and why is it important for cancellation?

Your “home club” is the Planet Fitness location where you initially signed up. Cancelling in person is most easily done at this location. If cancelling by mail, send it to this location.

9. What is the difference between a Classic and Black Card membership in terms of cancellation?

The cancellation process is the same for both membership types. However, Black Card members have more flexibility in terms of access to different locations, but the cancellation policy remains consistent: in person or by mail.

10. Can I cancel my Planet Fitness membership if I am injured or unable to use the gym?

Even with an injury, the standard cancellation process applies. You may want to discuss your situation with the club manager, but the in-person or certified mail requirement will likely remain.

11. What should I do if I lose my membership agreement?

Contact your home club and request a copy of your membership agreement. They should be able to provide you with one.

12. If I cancel my Planet Fitness membership, can I rejoin later?

Yes, you can rejoin Planet Fitness later. However, you may be subject to new enrollment fees or membership rates. Always check current promotions before rejoining.

By following these steps and being proactive, you can successfully cancel your Planet Fitness membership and avoid any unwanted charges or complications. Remember to document everything and be persistent if you encounter any issues.