How to Change Wi-Fi on Ring: A Comprehensive Guide

Switching your Wi-Fi network can be a necessary evil. Maybe you upgraded your router, changed your internet provider, or simply rearranged your home network. Whatever the reason, you need to get your Ring devices connected to the new Wi-Fi. The process, while straightforward, can be a bit daunting if you’re unfamiliar with the Ring app and your device settings. In essence, you need to put your Ring device into setup mode, then connect to its temporary Wi-Fi network via your phone, and finally configure it with your new Wi-Fi credentials through the Ring app. Let’s dive into the details.

Changing Your Ring Wi-Fi: A Step-by-Step Breakdown

The method for changing your Ring’s Wi-Fi differs slightly depending on the device type, but the underlying principle remains the same. We will start with the most common method:

1. Open the Ring App: This is your central command for all things Ring. Make sure you’re logged in to your account.

2. Select Your Device: From the dashboard, tap on the Ring device you want to update. This could be your Ring doorbell, Ring security camera, or Ring Alarm base station.

3. Access Device Health: Look for the “Device Health” tile and tap on it. This section contains all the vital statistics and settings for your device.

4. Change Wi-Fi Network: Within Device Health, you’ll find a “Network” section. Select “Change Wi-Fi Network”. You might be prompted to confirm your location to ensure proper functioning of your device.

5. Enter Setup Mode: The Ring app will guide you through putting your device into setup mode. This typically involves pressing and releasing a button on your device (usually the setup button on the front or back). The device will then enter a configuration state, often indicated by a blinking light (usually blue).

6. Connect to the Ring Wi-Fi: Your smartphone will now need to connect directly to the temporary Wi-Fi network broadcast by your Ring device. The Ring app will prompt you to go to your phone’s Wi-Fi settings and select the network that starts with “Ring-“. This network is unsecured and only used for initial configuration.

7. Select Your New Wi-Fi Network: Once connected to the Ring Wi-Fi, return to the Ring app. The app will scan for available Wi-Fi networks in your area. Select your desired network from the list and enter the correct password.

8. Test the Connection: The Ring app will attempt to connect your device to the new Wi-Fi network. This might take a few minutes. Once successful, the app will display a confirmation message, and your device should be back online.

9. (If Alarm Base Station) Use Ethernet Cable: If you are trying to change Wi-Fi on a Ring Alarm Base Station and are having issues, try connecting it to your router with an Ethernet cable. This will bypass the Wi-Fi setup process altogether and give a stable connection. You can then go to your Base Station Settings in the app, choose “Network” and then “Wi-Fi Network” to update the Wi-Fi settings.

10. (If Power is Required) Power Cycle: For devices that run off of electrical power, a quick power cycle might assist in the connection and setup process.

Troubleshooting Wi-Fi Connection Issues

If you encounter problems during this process, here are a few things to check:

• Wi-Fi Password: Double-check that you’ve entered the correct Wi-Fi password. Passwords are case-sensitive.
• Signal Strength: Ensure your Ring device is within range of your Wi-Fi router. Walls and other obstructions can weaken the signal. Consider using a Wi-Fi extender to improve coverage.
• Internet Connectivity: Make sure your internet connection is active and working properly. Restart your router if necessary.
• Device Compatibility: Confirm that your Ring device is compatible with your Wi-Fi router’s frequency band (2.4 GHz or 5 GHz). Most Ring devices only support 2.4 GHz.
• App Version: Ensure you’re using the latest version of the Ring app.
• Factory Reset: As a last resort, you can try a factory reset of your Ring device. Consult the Ring support documentation for instructions specific to your device model. Be aware that this will erase all previous settings.

Frequently Asked Questions (FAQs)

1. What happens to my recordings if I change the Wi-Fi?

Your existing recordings stored in the cloud will not be affected when you change your Wi-Fi network. However, your device will be temporarily offline until it connects to the new network, so it won’t be able to record during that time.

2. My Ring device only supports 2.4 GHz, but my router is set to 5 GHz. What should I do?

Most Ring devices are designed to work on the 2.4 GHz band due to its better range and penetration. Check your router settings and ensure that the 2.4 GHz band is enabled and broadcasting. Some routers allow you to create separate networks for 2.4 GHz and 5 GHz, which is the ideal setup.

3. How do I find the setup button on my Ring device?

The location of the setup button varies depending on the Ring device model. For doorbells, it’s often on the front or side of the device. For security cameras, it might be on the bottom or back. Consult the Ring support documentation for your specific device model.

4. I’m having trouble connecting to the Ring Wi-Fi network. What could be the issue?

Ensure your Ring device is in setup mode, indicated by a blinking light. Move closer to the device during the connection process. If you still have problems, try restarting your smartphone.

5. Can I change the Wi-Fi on multiple Ring devices at once?

Unfortunately, no. You’ll need to repeat the process for each Ring device individually.

6. How long does it take to change the Wi-Fi on a Ring device?

The process typically takes between 5 and 10 minutes per device. However, it can take longer if you encounter technical difficulties.

7. What if I forgot my Wi-Fi password?

You’ll need to retrieve your Wi-Fi password from your router’s settings. Consult your router’s documentation or contact your internet service provider for assistance.

8. Do I need to remove my Ring device from my account before changing the Wi-Fi?

No, you don’t need to remove the device from your account. The Ring app will guide you through the Wi-Fi change process without requiring you to delete and re-add the device.

9. My Ring device is offline after changing the Wi-Fi. What should I do?

Check the Wi-Fi signal strength at the device’s location. Ensure that the device is properly powered on. If the problem persists, try restarting the device and your router. In some cases, you may need to repeat the Wi-Fi setup process.

10. Can I use a mobile hotspot to set up my Ring device?

While technically possible, using a mobile hotspot is not recommended for long-term use with Ring devices. Mobile hotspots are generally less reliable and can consume a lot of data. It’s best to connect your Ring device to a stable and dedicated Wi-Fi network.

11. Does changing Wi-Fi affect my Ring Protect plan?

No, changing your Wi-Fi network will not affect your Ring Protect plan. Your subscription is tied to your Ring account, not to a specific Wi-Fi network.

12. What if I still can’t change my Ring Wi-Fi after trying all the troubleshooting steps?

If you’ve exhausted all troubleshooting options, contact Ring support directly. They can provide personalized assistance and help you resolve any underlying issues.

Changing your Ring’s Wi-Fi might seem complicated at first, but by following these steps and understanding the troubleshooting tips, you can ensure a smooth transition and keep your home security system up and running. Remember to stay patient, double-check your information, and don’t hesitate to seek help when needed. Keeping your Ring devices online and connected is crucial for peace of mind and effective home security!