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How to Get Starlink Internet: A Comprehensive Guide

So, you’re ready to ditch terrestrial internet and join the Starlink revolution? Excellent choice! It’s a game-changer for those in rural or underserved areas. Getting started with Starlink is a straightforward process, but knowing the steps will ensure a smooth setup. Here’s a breakdown:

How do you get Starlink Internet?

Check Availability: The first crucial step is to visit the Starlink website and enter your service address. Starlink operates in areas defined by cells, and availability varies based on capacity. The website will immediately tell you if service is available immediately, subject to waiting lists, or not yet available in your area.
Place Your Order: If service is available or you are willing to join a waiting list, you can proceed with placing your order. This involves creating an account on the Starlink website and providing your shipping address.
Pay the Initial Fees: Prepare for the initial cost, which includes the Starlink kit (dishy), shipping and handling, and potentially a one-time setup fee. The website will provide a clear breakdown of these costs before you finalize your order.
Await Shipment: Once your order is processed, you’ll receive updates on the shipment status. The kit is usually delivered within a week or two, but this timeframe can vary depending on your location and current demand.
Download the Starlink App: While waiting for the kit, download the Starlink app (available on iOS and Android). This app is essential for setup, identifying the best location for your dish, and managing your account.
Install the Starlink Dishy: Upon arrival, carefully unpack the kit and follow the instructions provided in the app. Finding a clear view of the sky, free from obstructions like trees or buildings, is absolutely critical. The app has a built-in obstruction finder that can help identify the ideal location.
Connect and Activate: Once the dish is securely mounted, connect it to the included router. The app will guide you through the activation process, which involves configuring your network name and password.
Enjoy High-Speed Internet! After successful activation, you’re ready to experience the benefits of Starlink’s high-speed, low-latency internet. Keep in mind that performance can vary based on network congestion and weather conditions.

Frequently Asked Questions About Starlink

Here are some frequently asked questions to address any lingering concerns.

Understanding Starlink Availability and Ordering

1. My address isn’t recognized on the Starlink website. What should I do?

Sometimes the Starlink website might not accurately recognize your address. Try these steps:

Double-check the spelling: Ensure you’ve entered your address correctly.
Try different address formats: Experiment with variations, such as using “Street” instead of “St.” or omitting the apartment number initially.
Use a nearby address: If possible, enter the address of a neighbor or a prominent landmark close to your location. Once the system recognizes that location, manually adjust the pin on the map to pinpoint your actual address.
Contact Starlink Support: As a last resort, contact Starlink customer support directly through the Starlink website or app. They might be able to manually add your address to their system or provide guidance on how to proceed.

2. What is the “Best Effort” service and how does it differ from standard Starlink?

Best Effort is a Starlink service tier offered in areas with limited capacity. It provides internet access, but with lower priority than standard Starlink customers. This means you might experience slower speeds and higher latency, especially during peak hours. Best Effort is often offered to new customers in high-demand areas as a way to access Starlink while the company continues to expand its satellite network. Consider standard Starlink if performance is paramount.

3. Is there a waiting list for Starlink in my area? How long will I have to wait?

The waiting list situation varies significantly by location. High-demand areas often have longer wait times. The Starlink website will provide an estimated timeline for service availability when you enter your address. Keep in mind that these estimates are subject to change. Regularly check your Starlink account for updates.

Starlink Equipment, Installation, and Setup

4. Can I use my own router with Starlink?

Yes, you can use your own router with Starlink, but it requires a bit of technical know-how. First, you’ll need to put the Starlink router in “bypass mode.” This essentially turns off the Starlink router’s Wi-Fi capabilities, allowing your router to handle network management. Consult the Starlink support website for the exact steps, as they can change with firmware updates. Bear in mind that using your own router means you won’t be able to use the Starlink app for Wi-Fi management or troubleshooting your network.

5. How do I choose the best location for my Starlink dish? What if I have obstructions?

Selecting the optimal location is key to good service. The Starlink app is your best tool for this. Use the app’s obstruction finder to scan the sky and identify any potential obstructions. Aim for a location with a completely clear view of the northern sky (in the Northern Hemisphere). Even minor obstructions can significantly impact performance. If you have trees or buildings obstructing the view, consider mounting the dish on a higher pole, a roof, or even a tower. Be sure to follow all safety guidelines when working at height.

6. What are the different mounting options available for the Starlink dish?

Starlink offers a range of mounting options to accommodate various installation scenarios. These include:

Ground Mount: A simple pole that can be installed in the ground. Suitable for open areas with no nearby obstructions.
Roof Mount: Designed to be securely attached to the roof of your home. Requires careful consideration of roof type and potential for leaks.
Wall Mount: Allows you to mount the dish on an exterior wall. Useful when roof access is difficult or undesirable.
Pipe Adapter: Lets you mount the dish on an existing pole or pipe, such as a satellite dish mast.

The best option depends on your specific circumstances. Explore the Starlink shop for available mounts and consult professional installers for guidance.

Starlink Performance, Troubleshooting, and Support

7. What internet speeds can I expect with Starlink?

Starlink’s speeds vary depending on factors such as network congestion, location, and weather conditions. Generally, users can expect download speeds ranging from 50 to 200 Mbps and upload speeds from 5 to 20 Mbps. Latency, which is the time it takes for data to travel back and forth, is typically in the 20-40ms range. Speeds and latency have increased significantly since launch as more satellites are launched, however, it is important to realize, they are also affected by the number of people using the system. Starlink is constantly working to improve its network performance.

8. My Starlink internet is slow or disconnecting frequently. What should I do?

If you’re experiencing performance issues, here are some troubleshooting steps:

Check for obstructions: Re-run the obstruction finder in the Starlink app to ensure there are no new obstructions blocking the dish’s view.
Restart your Starlink equipment: Unplug the power to the Starlink dish and router for a few minutes, then plug them back in. This can often resolve temporary glitches.
Check the Starlink app for outages: The app will display any known outages in your area.
Run a speed test: Use a reputable speed test website or app to measure your actual internet speeds. Compare the results to what you should expect based on your service plan.
Contact Starlink Support: If the problem persists, contact Starlink customer support for assistance. They can diagnose the issue remotely and provide further guidance.

9. How do I contact Starlink customer support?

Starlink primarily provides customer support through its online portal and the Starlink app. There is typically no phone number to call. Use the app to submit a support ticket, and they will respond via email. Be as detailed as possible in your request, including relevant information such as your account details, the nature of the problem, and any troubleshooting steps you’ve already taken.

Starlink Pricing, Contracts, and Portability

10. Is there a contract with Starlink? Can I cancel my service?

Starlink does not typically have long-term contracts. You pay on a month-to-month basis, and you can cancel your service at any time. However, you may not receive a full refund for the current month if you cancel mid-billing cycle. Review the Starlink terms of service for specific details.

11. What is the “portability” option, and how does it work?

The Portability option allows you to use your Starlink service at different locations within the same continent. This is useful for people who travel frequently or have a second home. To enable portability, you’ll need to pay an additional monthly fee. Keep in mind that performance may be limited in areas with high demand, even with portability enabled. International travel with Starlink is a different issue and requires specific authorization.

12. Can I transfer my Starlink service to a new owner if I move or sell my property?

Yes, you can transfer your Starlink service to a new owner. Contact Starlink customer support to initiate the transfer process. You’ll need to provide information about the new owner, such as their name, address, and email address. The new owner will need to create their own Starlink account and accept the terms of service. There might be a transfer fee involved.