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How to Get Verizon Fios in Your Area: A Complete Guide

Want the lightning-fast speeds and crystal-clear picture quality that Verizon Fios offers? You’re not alone. Securing Fios in your area comes down to a combination of availability, proactive checking, and sometimes, a little persistence. Let’s cut through the noise and get you connected.

The short answer to the question “How do I get Verizon Fios in my area?” is this: First, verify availability on the Verizon website using your address. If available, you can order online, by phone, or in person. If not, register your interest and periodically re-check for updates.

Checking Verizon Fios Availability

This is the crucial first step. You can’t get Fios if it’s not wired in your neighborhood. Fortunately, Verizon provides a user-friendly online tool to check availability.

Using the Verizon Fios Availability Tool

Visit the Verizon Website: Navigate to the Verizon Fios website (typically through Google search for “Verizon Fios”).
Locate the Availability Checker: Look for a prominent section labeled “Check Availability,” “Enter Address,” or something similar. It’s usually near the top of the homepage.
Enter Your Address: Carefully type in your complete street address, including apartment or unit number, if applicable. Accuracy is paramount here.
Submit Your Information: Click the “Check Availability” button.
Review the Results: The website will then display whether Fios is currently available at your address. If it is, you’ll see package options and pricing. If not, you’ll be given alternatives or an option to register your interest.

What if Fios is NOT Available at My Address?

Don’t despair immediately!

Register Your Interest: Verizon often allows you to register your interest in Fios even if it’s not currently available. This provides valuable data to Verizon about the demand in your area. A high level of registered interest can influence future expansion decisions.
Check Back Regularly: Verizon is constantly expanding its Fios network. Check back every few months to see if availability has changed. Infrastructure projects take time, so patience is key.
Consider Alternatives (Temporarily): While waiting for Fios, research other internet providers in your area. Options like cable internet (e.g., Xfinity, Spectrum) might offer decent speeds as a temporary solution.
Talk to Your Neighbors: If you know neighbors in nearby buildings or streets, ask them if they have Fios. This can give you a sense of how close the Fios network is to your location.

Ordering Verizon Fios Once Available

Once you confirm Fios is available, the next step is to choose a plan and order your service.

Ordering Online

Browse Packages: The Verizon website presents various Fios packages, typically including internet, TV, and phone bundles. Review the details of each plan, paying close attention to:
- Download and Upload Speeds: Fios is known for its symmetrical speeds, meaning download and upload speeds are the same. This is a huge advantage for activities like video conferencing and uploading large files.
- Data Caps (If Any): While Fios generally doesn’t have data caps, double-check the terms of service to be sure.
- Contract Length: Be aware of any required contract duration and potential early termination fees.
- Pricing: Compare the monthly cost of different plans, including any promotional discounts.
- Included Equipment: Determine whether the plan includes a router or other necessary equipment.
Select a Plan: Choose the package that best meets your needs and budget.
Customize Your Order: You may be able to add optional services, such as premium TV channels or enhanced customer support.
Schedule Installation: Select a convenient date and time for a Verizon technician to install your Fios service.
Complete the Order: Provide your billing information and agree to the terms and conditions.

Ordering by Phone

If you prefer to speak with a representative, you can order Fios by phone.

Call Verizon Fios Sales: Find the appropriate phone number on the Verizon website.
Discuss Your Needs: Explain your internet and TV usage habits to the representative. They can help you choose the best plan for your household.
Ask Questions: Don’t hesitate to ask any questions you have about the packages, pricing, or installation process.
Confirm the Order: The representative will guide you through the ordering process and confirm all the details of your plan.

Ordering In Person

While less common, some Verizon stores may offer Fios ordering services.

Find a Verizon Store: Use the Verizon website to locate a store near you.
Visit the Store: Speak with a store representative about Fios availability and packages.
Order Your Service: If Fios is available, the representative can help you place your order.

Installation and Activation

Once you’ve placed your order, a Verizon technician will schedule an installation appointment.

Prepare for Installation: Clear any obstacles that might impede the technician’s access to your property or the location where the equipment will be installed.
Be Present During Installation: It’s important to be home during the installation appointment to answer any questions the technician may have and to ensure the installation is completed to your satisfaction.
Test Your Service: After the installation, the technician will test your internet and TV service to ensure everything is working properly.
Activate Your Account: You may need to activate your account online or by phone to fully enable your Fios service.

Troubleshooting Common Issues

Even with a smooth installation, you might encounter occasional technical issues.

Check Your Equipment: Ensure all cables are securely connected and that your router is powered on.
Restart Your Equipment: A simple restart of your router and other equipment can often resolve minor issues.
Contact Verizon Support: If you’re unable to resolve the issue yourself, contact Verizon technical support for assistance.

Verizon Fios: Frequently Asked Questions (FAQs)

Here are some frequently asked questions about obtaining Verizon Fios:

1. What is Verizon Fios and why is it so popular?

Fios stands for Fiber Optic Service. Unlike traditional cable internet, Fios uses fiber optic cables to transmit data, resulting in significantly faster speeds and more reliable performance. Its popularity stems from its symmetrical upload and download speeds, low latency, and superior picture quality for TV services.

2. How much does Verizon Fios cost?

Fios pricing varies depending on the plan and any promotional offers. Generally, Fios plans start around $40 per month for basic internet service and increase with faster speeds and bundled services. Check the Verizon website for the latest pricing information in your area.

3. Does Verizon Fios require a contract?

Verizon offers both contract and no-contract options. Contract plans may come with lower monthly prices but require you to commit to a specific term, typically one or two years. No-contract plans offer more flexibility but may have slightly higher monthly costs.

4. What internet speeds does Verizon Fios offer?

Fios offers a range of internet speeds, typically from 300 Mbps to Gigabit (1 Gig) speeds or higher. The specific speeds available depend on your location and the plan you choose.

5. Can I bundle Verizon Fios with other services?

Yes, Verizon offers bundles that include internet, TV, and phone services. Bundling can often save you money compared to purchasing each service separately.

6. What equipment do I need for Verizon Fios?

You’ll typically need a router and a set-top box (for TV service). Verizon may provide this equipment as part of your plan, or you may have the option to use your own compatible equipment.

7. How long does it take to install Verizon Fios?

The installation process typically takes a few hours, depending on the complexity of the installation. A technician will need to run fiber optic cables to your home and configure your equipment.

8. Is there a credit check required to get Verizon Fios?

Yes, Verizon typically performs a credit check when you sign up for Fios service. This is to assess your creditworthiness and determine whether you’re eligible for certain plans or promotions.

9. What happens if I move? Can I transfer my Verizon Fios service?

You can usually transfer your Fios service to your new address, provided that Fios is available at that location. Contact Verizon customer service to arrange the transfer.

10. What if I’m not happy with my Verizon Fios service?

Verizon offers a satisfaction guarantee. If you’re not satisfied with your service, you may be able to cancel your plan without penalty within a certain timeframe (typically 30 days).

11. Does Verizon Fios offer service in rural areas?

Fios is primarily available in more densely populated areas. Availability in rural areas is limited due to the cost of deploying fiber optic infrastructure.

12. Can I use my own router with Verizon Fios?

Yes, you can often use your own router with Verizon Fios, but it needs to be compatible with the Fios network. Verizon provides a list of compatible routers on their website. Using your own router can give you more control over your network settings, but it may also require more technical expertise.

By following these steps and understanding the FAQs, you’ll be well-equipped to navigate the process of getting Verizon Fios in your area and enjoying the benefits of this high-speed internet service. Good luck, and happy surfing!