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How Do I Stop Amazon Music? The Definitive Guide

So, you’re ready to break up with Amazon Music? Don’t worry, it’s a common decision. Maybe you’ve found a new streaming love, or perhaps you’re simply streamlining your subscriptions. Whatever the reason, ending your Amazon Music subscription is a relatively straightforward process. Let’s break down exactly how to do it, step-by-step, across various devices.

The quickest way to stop Amazon Music is by logging into your Amazon account on a web browser, navigating to “Your Memberships & Subscriptions,” finding your Amazon Music subscription, and then clicking the “Cancel Subscription” option. Confirmation screens will guide you through the final steps.

Stopping Amazon Music: A Device-Specific Breakdown

The exact steps for cancelling might differ slightly depending on the device you’re using, so let’s cover the most common scenarios.

Web Browser (Desktop or Mobile)

This is generally considered the most reliable method for managing your Amazon subscriptions.

Log into your Amazon Account: Open your preferred web browser and go to the Amazon website. Make sure you’re logged into the account associated with your Amazon Music subscription.
Navigate to “Your Account”: Hover over “Account & Lists” in the top right corner and click on “Your Account” from the dropdown menu.
Find “Memberships & Subscriptions”: In the “Your Account” dashboard, locate and click on “Memberships & Subscriptions.” You may need to scroll down a bit.
Locate Amazon Music Subscription: You’ll see a list of all your active Amazon subscriptions. Find the one labeled “Amazon Music Unlimited” or “Amazon Music Prime” (depending on your subscription type).
Cancel the Subscription: Click on “Subscription settings” or a similar option, and then look for the “Cancel Subscription” button. It may say “Cancel Renewal” or something similar.
Confirm Cancellation: Amazon will likely try to dissuade you with offers or reminders of the benefits you’re losing. Proceed through the prompts, carefully reading each screen, until you reach the final confirmation. You should receive an email confirming your cancellation.

Amazon Music App (Mobile)

While cancelling via the app was possible, Amazon has increasingly steered users toward managing subscriptions via the website. However, it’s worth checking, as the interface might vary based on your app version.

Open the Amazon Music App: Launch the app on your iOS or Android device.
Go to Settings: Tap the gear icon (usually in the top right or bottom right corner) to access the app’s settings.
Account Settings: Look for an option like “Account Settings” or “Manage Subscription.” If you see it, tap it.
If you see the option to Manage Subscription: Follow steps 5 and 6 from the Web Browser section above. You will be directed to a website to manage your account.
If you don’t see the option to Manage Subscription: You will need to cancel your subscription via the Web Browser method.

Through Amazon Customer Service

If you’re having trouble cancelling through the website or app, you can contact Amazon Customer Service directly.

Go to Amazon’s Help Pages: Navigate to the “Help” section on the Amazon website.
Find Contact Information: Look for options to contact Amazon via phone, chat, or email.
Explain Your Issue: Clearly explain that you want to cancel your Amazon Music subscription and are having difficulty doing so online.
Provide Account Information: Be prepared to provide your Amazon account information for verification purposes.
Follow Instructions: The customer service representative will guide you through the cancellation process.

Understanding the Different Amazon Music Tiers

Before you cancel, it’s helpful to understand the different types of Amazon Music subscriptions, as this can affect how and when your cancellation takes effect:

Amazon Music Prime: Included with your Amazon Prime membership, it offers a limited selection of songs and ad-free listening. Cancelling your Prime membership will also end your access to Amazon Music Prime.
Amazon Music Unlimited: A premium, standalone subscription that provides access to millions of songs, offline listening, and other features.
Amazon Music HD: An add-on to Amazon Music Unlimited that offers higher-quality audio streaming. Cancelling Amazon Music Unlimited will automatically cancel Amazon Music HD.
Amazon Music Free: A free tier with a limited selection of playlists and stations, supported by ads. There’s no need to “cancel” this, as it’s free.

Confirming Your Cancellation

After following the steps to cancel your Amazon Music subscription, it’s crucial to verify that the cancellation has been processed correctly. Here’s how:

Check Your Email: Look for a confirmation email from Amazon stating that your subscription has been cancelled. This email will usually include the date your subscription will end.
Review Your “Memberships & Subscriptions”: Go back to the “Memberships & Subscriptions” section of your Amazon account and confirm that your Amazon Music subscription is no longer listed as active.
Monitor Your Bank Statements: Keep an eye on your bank statements or credit card statements to ensure that you are not charged for Amazon Music after your cancellation date.

Frequently Asked Questions (FAQs)

1. Will I get a refund if I cancel Amazon Music?

Whether you receive a refund depends on the timing of your cancellation. If you cancel within a few days of the billing date and haven’t used the service extensively, you might be eligible for a partial refund. However, this is not guaranteed and is determined on a case-by-case basis by Amazon. Contact customer support to inquire.

2. What happens to my downloaded music after I cancel?

Once your Amazon Music subscription is cancelled, you will no longer be able to access any music you’ve downloaded for offline listening. The downloaded files are encrypted and tied to your active subscription.

3. Can I still listen to music I’ve purchased on Amazon after cancelling my subscription?

Yes, you will still have access to any music you’ve purchased through the Amazon Music store. These purchases are yours to keep, regardless of your subscription status. You can access them through the Amazon Music app or website.

4. I’m an Amazon Prime member. Does cancelling Prime automatically cancel Amazon Music Unlimited?

No. Cancelling your Amazon Prime membership only removes your access to Amazon Music Prime. If you also have a separate Amazon Music Unlimited subscription, you need to cancel that separately.

5. I accidentally cancelled my Amazon Music subscription. Can I reactivate it?

Yes, you can usually reactivate your Amazon Music subscription. Go to the “Memberships & Subscriptions” section of your Amazon account and look for the option to reactivate your cancelled subscription.

6. How do I cancel Amazon Music HD?

Amazon Music HD is an add-on to Amazon Music Unlimited. To cancel Amazon Music HD, you must first cancel your Amazon Music Unlimited subscription. This will automatically cancel the HD add-on.

7. I’m being charged for Amazon Music but I don’t use it. How do I stop the charges?

The first step is to verify which Amazon account is being charged. You might have multiple accounts. Once you’ve identified the correct account, follow the steps to cancel the Amazon Music subscription as outlined above. Contact Amazon customer support to request a refund if you believe the charges are in error.

8. Can I pause my Amazon Music subscription instead of cancelling?

Amazon does not offer a “pause” feature for Amazon Music subscriptions. Your only option is to cancel the subscription and then reactivate it later if you wish.

9. Will I lose my playlists if I cancel Amazon Music?

When you cancel your subscription, your playlists are not immediately deleted. They’re associated with your account. However, after a period of inactivity, they may be removed. If you plan to resubscribe in the future, it’s generally safe to assume your playlists will be there, but there’s no guarantee.

10. I cancelled my subscription, but I’m still seeing ads. Why?

This usually indicates you were using the free, ad-supported tier of Amazon Music. There’s nothing to actively “cancel” with the free tier; you simply stop using it. The ads are part of the free service.

11. Is there a penalty for cancelling my Amazon Music subscription early?

No, there is no penalty for cancelling your Amazon Music subscription before the end of the billing period. You will typically retain access to the service until the end of the current billing cycle.

12. Can I cancel Amazon Music through Alexa?

While you can play music through Alexa using Amazon Music, you cannot manage your subscription through voice commands. You’ll need to use the website or app to cancel your subscription.

Ending your relationship with Amazon Music shouldn’t be a headache. Following these steps and FAQs, you should be able to cancel your subscription quickly and painlessly. Happy listening, wherever your musical journey takes you next!