How to Call in Sick to Walmart: A Comprehensive Guide

So, you’re feeling under the weather and need to call in sick to Walmart? It happens to the best of us. The good news is, Walmart has a system in place. You can call in sick to Walmart by using the Associate Information Line at 1-800-775-5944 or through the Me@Walmart app. Make sure you have your WIN (Walmart Identification Number) and store number ready. It’s crucial to call in before your shift starts to avoid potential disciplinary action.

Understanding Walmart’s Absence Policy

Navigating Walmart’s absence policy can feel like deciphering ancient hieroglyphics, but fear not! Understanding the core tenets is crucial for managing sick days responsibly.

Points System: A Necessary Evil

Walmart operates using a point-based attendance system. Accumulating too many points within a rolling period can lead to disciplinary actions, including termination. Absences, including sick days, can contribute to these points. However, protected absences (more on that later) don’t count against you.

Protected vs. Unprotected Absences: Knowing the Difference

This is where things get interesting. Not all absences are created equal.

• Protected Absences: These absences do not accrue points. Examples include absences covered by approved Leave of Absence (LOA), such as those under the Family and Medical Leave Act (FMLA), or absences due to approved accommodations under the Americans with Disabilities Act (ADA). Bereavement leave is also usually protected.
• Unprotected Absences: These absences do accrue points and can impact your attendance record. This is what happens when you simply call in sick without approved LOA or accommodation.

Planning Ahead: Minimizing the Impact

While getting sick is often unavoidable, there are things you can do to minimize the impact on your attendance record.

• Use Available Time Off: If you have Paid Time Off (PTO) or Protected PTO (PPTO), consider using it to cover your absence. PPTO is specifically designed for unexpected absences and can prevent points from being assessed.
• Communicate with Your Manager: Even if you’re calling in sick, a quick and polite conversation with your manager can go a long way. Explain your situation honestly and let them know when you expect to return.
• Understand Your State Laws: Some states have laws regarding sick leave that may offer additional protection beyond Walmart’s policy. Familiarize yourself with your state’s regulations.

The Step-by-Step Guide to Calling In Sick

Let’s break down the process of calling in sick, ensuring you cover all your bases.

Using the Associate Information Line

1. Gather Your Information: Before you dial, have your WIN (Walmart Identification Number), your store number, and the date you need to call out for handy.
2. Dial the Number: Call the Associate Information Line at 1-800-775-5944.
3. Follow the Prompts: The automated system will guide you through a series of prompts. Listen carefully and enter the required information accurately.
4. Record Your Confirmation Number: The system will provide you with a confirmation number. Write this down and keep it for your records. This is your proof that you called in.

Using the Me@Walmart App

1. Open the App: Launch the Me@Walmart app on your smartphone. If you don’t have it, download it from your app store and log in using your Walmart credentials.
2. Navigate to the Absence Reporting Section: The app layout might change periodically, but look for a section labeled something like “Report Absence, “My Time, or a similar phrase related to time off.
3. Follow the Instructions: The app will guide you through the process of reporting your absence. You’ll likely need to select the date, reason for absence (sick), and any relevant details.
4. Confirmation: Make sure to note the confirmation number provided within the app after successfully submitting your absence. Take a screenshot just to be sure.

Best Practices for a Smooth Process

• Call as Early as Possible: Don’t wait until the last minute. Call in before your shift starts, ideally as soon as you know you won’t be able to come in.
• Be Clear and Concise: When speaking to the automated system or your manager, be clear about why you’re calling in sick.
• Document Everything: Keep a record of your confirmation number, the date and time you called, and any conversations you had with your manager.
• Be Prepared for Follow-Up: Your manager might ask for additional information or documentation, especially if you’re out for an extended period.
• Know Your Limits: Be mindful of how often you are calling out sick. Excessive call-outs, even if excused, can raise eyebrows.

Navigating Specific Scenarios

Life isn’t always straightforward, so let’s address some specific scenarios.

Calling in Sick for Multiple Days

If you need to call in sick for multiple consecutive days, you’ll typically need to call in each day unless you have an approved Leave of Absence. Communicate with your manager about the expected duration of your absence. If you expect to be out for an extended period, explore the possibility of applying for a Leave of Absence.

When You Don’t Have Enough PPTO

If you don’t have enough PPTO to cover your absence, you’ll likely accrue points. However, communicating with your manager and explaining your situation honestly can sometimes lead to a more understanding response. It’s always worth a shot!

Doctor’s Notes: When Are They Required?

Walmart’s policy on doctor’s notes varies. Generally, they are not required for a single-day absence. However, for absences exceeding three consecutive days, or if you are on a performance management plan related to attendance, a doctor’s note may be required to return to work. Check with your manager to confirm the specific requirements.

Dealing with Management Resistance

Sometimes, despite following all the proper procedures, you might encounter resistance from your manager. Remain calm, professional, and reiterate that you are genuinely unwell and unable to work. If you feel you are being unfairly treated, contact HR or the Ethics Department.

FAQs: Your Burning Questions Answered

Here are some frequently asked questions to further clarify Walmart’s sick leave policies.

1. What is a WIN number and where do I find it?

Your WIN (Walmart Identification Number) is a unique identifier assigned to you as a Walmart associate. You can find it on your paystub, employee badge, or by asking your manager.

2. How many points can I accumulate before being terminated?

The specific number of points that lead to termination varies based on company policy and can change. Typically, it’s around 5 points within a rolling 12-month period. However, it’s best to check with your manager or consult Walmart’s official attendance policy for the most up-to-date information.

3. Can I be fired for calling in sick?

You cannot be fired solely for calling in sick if you follow the proper procedures and don’t exceed the allowed points. However, accumulating too many points through unprotected absences can lead to termination.

4. Does using PPTO prevent me from getting points?

Yes, using Protected Paid Time Off (PPTO) will prevent you from receiving points for the hours covered by the PPTO. This is the best way to cover unexpected absences.

5. How do I apply for a Leave of Absence (LOA)?

To apply for a Leave of Absence, contact Sedgwick, Walmart’s third-party administrator for LOAs. You can find information and application forms on the WalmartOne website or by calling Sedgwick directly.

6. What is the difference between PTO and PPTO?

PTO (Paid Time Off) can be used for any reason, including vacation, personal days, or sick days. PPTO (Protected Paid Time Off) is specifically designed for unexpected absences, such as illness, and prevents points from being assessed.

7. Can my manager deny my sick day request?

While your manager cannot technically “deny” you from being sick, they can inquire about the reason for your absence and may require documentation (like a doctor’s note) depending on the circumstances. They also can hold you accountable for points if you do not have the PPTO to cover the shift.

8. What if I don’t have enough PPTO to cover my entire shift?

You can use whatever PPTO you have available to cover a portion of your shift. You will only receive points for the hours not covered by PPTO.

9. Are there any days when calling in sick results in more points?

Key event dates (like Black Friday or days surrounding major holidays) often carry increased point values for absences. Check Walmart’s attendance policy for a list of these dates.

10. Can I use PPTO retroactively?

Yes, you can typically use PPTO to cover an absence retroactively, but it’s best to do so as soon as possible after the absence to avoid any complications. There is usually a time restriction to using PPTO for a shift you already missed, so check your local policy.

11. What should I do if the Associate Information Line is down?

If the Associate Information Line is temporarily unavailable, contact your manager directly and inform them of your absence. Document the conversation, including the date, time, and the manager you spoke with.

12. Where can I find the official Walmart attendance policy?

The official Walmart attendance policy can be found on the Wire (Walmart’s internal website). You may need to be logged into a Walmart computer to access it. You can also ask your manager or HR representative for a copy.

By understanding Walmart’s absence policy, utilizing the proper procedures, and communicating effectively, you can navigate sick days with minimal stress and protect your job security. Stay healthy!