How to Delete Uber: A Rider’s Definitive Guide

So, you’re ready to say goodbye to Uber? Maybe you’ve switched to cycling, discovered a newfound love for public transportation, or found a different ride-sharing service that better suits your needs. Whatever the reason, deleting your Uber account is a straightforward process, but there are a few important things to keep in mind. This guide will walk you through the steps and answer all your burning questions about permanently removing your Uber presence.

The Quick Answer: Deleting Your Uber Account

Deleting your Uber account involves a request process through the app. You cannot delete your account directly through the website. Here’s the step-by-step:

1. Open the Uber App: Launch the Uber app on your smartphone (iOS or Android).
2. Tap the Menu Icon: This is typically located in the top-left corner of the screen and looks like three horizontal lines.
3. Select “Account”: Scroll down the menu and tap on the “Account” option.
4. Choose “Privacy”: Within the Account settings, find and tap the “Privacy” option.
5. Tap “Delete Account”: You should see the “Delete Account” option at or near the bottom of the screen.
6. Verify Your Identity: Uber will likely ask you to verify your identity, usually by entering a verification code sent to your registered phone number or email address.
7. Follow the Instructions: The app will guide you through the remaining steps, which may involve selecting a reason for deleting your account and confirming your decision.
8. Confirmation: You’ll receive a confirmation message indicating that your account deletion request has been received.

Important Note: Account deletion isn’t instantaneous. Uber typically deactivates your account immediately, but data deletion takes around 30 days. During this period, you can reactivate your account if you change your mind.

Frequently Asked Questions (FAQs) About Deleting Uber

Here are some of the most common questions people have about deleting their Uber account, explained with the clarity and insight you’d expect from a seasoned ridesharing expert:

1. What happens to my data after I delete my Uber account?

After you request deletion, Uber deactivates your account. However, they retain certain data even after the 30-day window has passed. This data retention is primarily for legal and regulatory compliance, fraud prevention, and to improve their services. The exact data retained and the duration varies depending on local laws and their specific policies. It may include transaction history, location data (anonymized and aggregated), and some contact information.

2. Can I reactivate my Uber account after deleting it?

Yes, you can reactivate your account within the 30-day grace period. Simply log in to the app using your existing credentials. Uber will prompt you to reactivate your account. After the 30-day period, your account is permanently deleted, and you will need to create a new one.

3. Will deleting my Uber account cancel any pending rides?

Yes, deleting your Uber account will automatically cancel any scheduled or pending rides. Make sure to cancel any rides you don’t want canceled before initiating the deletion process. You may be subject to cancellation fees if the ride is canceled close to the scheduled pickup time.

4. Does deleting Uber affect my Uber Eats account?

Yes, deleting your Uber account typically affects your Uber Eats account as well. Since both services are linked under the same umbrella, deleting your primary account usually deletes access to both. If you want to keep your Uber Eats account active, you may need to contact Uber support to explore alternative options, but this is not always possible.

5. Can I delete my Uber account on a computer?

No, you cannot delete your Uber account directly through the Uber website or a computer. The deletion process must be initiated through the Uber app on your smartphone. This is a security measure to ensure the account holder is the one requesting the deletion.

6. What if I can’t access the Uber app to delete my account?

If you’re unable to access the Uber app (e.g., your phone is lost or stolen), you can contact Uber support through their website. While you can’t delete the account directly through the website, you can request assistance with account deletion. You’ll likely need to provide proof of identity to verify that you are the account holder.

7. How long does it take for Uber to completely delete my account and data?

As mentioned earlier, Uber typically takes around 30 days to completely delete your account and data after you initiate the deletion process. During this time, your account is deactivated but not permanently deleted.

8. Will deleting my Uber account remove my payment information?

Yes, deleting your Uber account should remove your saved payment information (credit cards, debit cards, etc.) from their system after the 30-day deletion period. However, Uber may retain some payment information for a longer period if required by law.

9. What if I have a balance on my Uber account?

If you have a positive balance (e.g., from a promotional credit) on your Uber account, you will likely forfeit that balance when you delete your account. Uber typically does not offer refunds for unused credits when an account is deleted. It’s best to use any existing credits before initiating the deletion process. If you have a negative balance, you may need to settle it before Uber allows you to delete your account.

10. Can I create a new Uber account after deleting my old one?

Yes, you can create a new Uber account after deleting your old one. However, you may need to use a different email address or phone number than the one associated with your deleted account, especially if it was only deleted very recently.

11. Will deleting my Uber account affect my Uber Rewards status?

Yes, deleting your Uber account will forfeit any Uber Rewards status and points you’ve accumulated. There’s no way to transfer your rewards to a new account or redeem them after the account is deleted.

12. How do I download my Uber data before deleting my account?

Before deleting your account, you can request a copy of your Uber data through the app or website. This data may include trip history, payment information, and other account details. To request your data:

• Through the App: Go to “Account,” then “Privacy,” and look for options like “Download Your Data” or “Data Request.”
• Through the Website: Visit Uber’s privacy page on their website and follow the instructions to request your data.

Downloading your data allows you to keep a record of your Uber activity before permanently deleting your account.

Final Thoughts

Deleting your Uber account is a relatively simple process, but it’s essential to understand the implications and what happens to your data. By following these steps and considering the FAQs, you can ensure a smooth and informed account deletion experience. Remember to download your data if you want to keep a record of your past rides, and use any existing credits before proceeding. Now you can confidently say farewell to Uber and move on to your next adventure!