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How to Add ACP to Your Verizon Account: A Step-by-Step Guide

Adding the Affordable Connectivity Program (ACP) benefit to your Verizon account can significantly lower your monthly bill, providing essential connectivity at a more accessible price. This guide will walk you through the process, ensuring you can take full advantage of this valuable program and save money on your Verizon service.

The Direct Answer: Applying ACP to Verizon

To add the ACP benefit to your Verizon account, you need to follow a two-stage process:

Enroll in the ACP: First, you must apply and be approved for the ACP through the Universal Service Administrative Company (USAC). You can do this online at ACPBenefit.org or by mail using a paper application. Make sure you have all the necessary documentation to verify your eligibility.
Contact Verizon to Apply the Benefit: Once approved by USAC, contact Verizon to apply the ACP discount to your account. This can be done online through your Verizon account, by phone, or in person at a Verizon store. You will need to provide your ACP application ID or other identifying information to verify your approval. Verizon will then apply the discount to your eligible service plan.

Understanding the ACP and Its Benefits

The ACP is a government program designed to help low-income households afford internet service. It provides a discount of up to $30 per month on internet service, and up to $75 per month for households on qualifying Tribal lands. This can significantly reduce the financial burden of staying connected in today’s digital world. The ACP replaced the Emergency Broadband Benefit (EBB) program, and existing EBB recipients needed to re-enroll in the ACP.

Eligibility Criteria for the ACP

To qualify for the ACP, you must meet at least one of the following criteria:

Your household income is at or below 200% of the Federal Poverty Guidelines.
You or a dependent in your household participates in one of these assistance programs: SNAP, Medicaid, Federal Public Housing Assistance, Supplemental Security Income (SSI), WIC, or Lifeline.
You or a dependent in your household receives benefits under the Free and Reduced-Price School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision.
You received a Federal Pell Grant during the current award year.
You meet the eligibility criteria for a participating provider’s existing low-income internet program.

Required Documentation for ACP Application

When applying for the ACP, you will need to provide documentation to verify your identity and eligibility. This may include:

Proof of Identity: Driver’s license, passport, state-issued ID, or other government-issued identification.
Proof of Address: Utility bill, lease agreement, or other official document showing your current address.
Proof of Income: Pay stubs, tax returns, or official documentation showing your household income.
Proof of Program Participation: Benefit award letter, program ID card, or other official documentation showing participation in a qualifying assistance program.

Steps to Add ACP to Your Verizon Account in Detail

Here’s a more detailed breakdown of each step:

Step 1: Apply and Get Approved for the ACP

Visit ACPBenefit.org: Go to the official ACP website.
Complete the Application: Fill out the online application form with accurate information. You will need to provide your personal details, household information, and proof of eligibility.
Upload Required Documents: Submit the necessary documentation as prompted. Make sure the documents are clear and legible.
Await Approval: After submitting your application, wait for USAC to review and approve your application. You will receive a notification via email or mail once your application has been processed. Note your ACP Application ID.

Step 2: Contact Verizon and Apply the Benefit

Log in to Your Verizon Account: Access your Verizon account online through the Verizon website or app.
Navigate to the ACP Section: Look for a section related to the ACP or Affordable Connectivity Program. This might be under “Billing,” “Discounts,” or “Account Settings.”
Submit Your ACP Information: Enter your ACP Application ID and any other required information.
Confirm Application: Review the information you submitted and confirm the application.
Alternatively, Contact Verizon Directly: If you cannot find the ACP section online, contact Verizon customer support by phone or visit a Verizon store. Provide them with your ACP Application ID and request them to apply the benefit to your account.

Frequently Asked Questions (FAQs) About Adding ACP to Verizon

Here are some common questions about adding the ACP benefit to your Verizon account:

1. What is the Affordable Connectivity Program (ACP)?

The ACP is a government program that provides a discount of up to $30 per month on internet service for eligible households. It replaced the Emergency Broadband Benefit (EBB) and aims to make internet access more affordable.

2. Who is eligible for the ACP?

Eligibility is based on income or participation in certain government assistance programs, such as SNAP, Medicaid, SSI, and others. See the “Eligibility Criteria for the ACP” section above for a comprehensive list.

3. How much of a discount can I get on my Verizon bill with the ACP?

The ACP provides a discount of up to $30 per month on internet service. For households on qualifying Tribal lands, the discount can be up to $75 per month.

4. How do I apply for the ACP?

You can apply online at ACPBenefit.org or by mail using a paper application.

5. What documents do I need to apply for the ACP?

You will need to provide proof of identity, proof of address, proof of income, and proof of program participation (if applicable).

6. I was enrolled in the EBB. Do I need to reapply for the ACP?

Yes, existing EBB recipients needed to re-enroll in the ACP to continue receiving the benefit.

7. Can I use the ACP discount on any Verizon plan?

The ACP discount can be applied to many Verizon internet plans. Contact Verizon directly to confirm which plans are eligible.

8. How long does it take to get approved for the ACP?

The processing time for ACP applications can vary. It typically takes a few days to a few weeks to receive a decision.

9. What happens if I move or change my Verizon service?

If you move, you may need to update your address with USAC and Verizon. If you change your Verizon service, ensure that the new plan is eligible for the ACP discount.

10. Can I transfer my ACP benefit to another provider?

Yes, you can transfer your ACP benefit to another provider if you choose to switch services. Contact USAC and your new provider for assistance.

11. What if I am denied for the ACP?

If your ACP application is denied, you have the right to appeal the decision. Contact USAC for information on the appeals process.

12. How do I contact Verizon to apply the ACP benefit after I am approved?

You can contact Verizon customer support by phone, visit a Verizon store, or apply online through your Verizon account. Ensure you have your ACP Application ID ready.

By following these steps and understanding the eligibility requirements, you can successfully add the ACP benefit to your Verizon account and save money on your internet service. Staying connected is more important than ever, and the ACP program is a valuable resource for ensuring everyone has access to affordable internet.