Funding Freedom: A Comprehensive Guide to Adding Money to a Jail Call

Funding a phone call for an incarcerated loved one can be a lifeline, connecting them to the outside world and providing crucial emotional support. Adding money to a jail call isn’t always straightforward, but understanding the process is vital. Generally, you can add funds through online platforms, phone services, or in-person at the jail facility, depending on the specific correctional institution and its contracted communication provider.

Understanding Jail Call Systems: A Primer

Before diving into the specifics, it’s crucial to understand how jail call systems typically operate. Unlike traditional phone services, inmates usually cannot make collect calls or use pre-paid phone cards independently. Instead, a three-party system is often used: the inmate, the correctional facility, and a third-party communication provider. These providers handle the technical infrastructure, billing, and security aspects of inmate phone calls.

Common Communication Providers

Several companies dominate the correctional communication landscape. Familiarizing yourself with these providers is the first step in navigating the funding process. Some of the most prominent include:

• GTL (Global Tel Link): One of the largest providers, GTL offers various payment options, including online accounts, phone payments, and money orders.
• Securus Technologies: Securus is another major player, offering similar services to GTL, with an emphasis on technological advancements like video visitation and advanced monitoring capabilities.
• ICSolutions (Innovative Communication Systems): ICSolutions often provides services to smaller county jails and detention centers, focusing on cost-effective communication solutions.

The specific provider used by the facility where your loved one is incarcerated will determine the exact steps you need to take to add funds.

Step-by-Step Guide to Adding Funds

Now, let’s break down the common methods for adding money to a jail call account. Keep in mind that the procedures can vary significantly between facilities. Always confirm the specific requirements with the jail or the communication provider directly.

1. Online Account Deposits

This is generally the most convenient and fastest method.

1. Identify the Provider: Determine which company handles inmate phone services at the facility. This information is usually available on the jail’s website or by contacting the jail administration.
2. Create an Account: Visit the provider’s website (e.g., GTLConnectNetwork.com, SecurusOnline.com, or ICSolutions.com) and create an account. You will likely need to provide your name, address, phone number, and email address.
3. Add Inmate Information: Once your account is set up, you’ll need to add the inmate’s information, including their full name, inmate ID number (if available), and the name of the correctional facility.
4. Choose a Funding Option: Select your preferred payment method. Common options include credit cards, debit cards, and sometimes electronic checks (ACH transfers).
5. Enter Deposit Amount: Specify the amount of money you wish to deposit into the inmate’s account or your advance pay account (explained later).
6. Review and Confirm: Carefully review all the information before submitting your deposit.
7. Receive Confirmation: You should receive a confirmation email or notification once the deposit is processed.

2. Phone Payments

Many providers offer the option to make payments over the phone.

1. Call the Provider’s Customer Service: Find the customer service number on the provider’s website.
2. Provide Account Information: Be prepared to provide your account information, the inmate’s information, and your payment details.
3. Follow the Instructions: The customer service representative or automated system will guide you through the payment process.
4. Record Confirmation Number: Make sure to write down the confirmation number provided at the end of the transaction.

3. Money Orders or Checks

Some facilities still accept money orders or checks, although this method is becoming less common.

1. Verify Acceptance: Confirm with the jail administration that they accept money orders or checks.
2. Make Payable To: Obtain the exact payee name and address required by the facility. Incorrect payee information can lead to rejection.
3. Include Inmate Information: Clearly write the inmate’s full name and ID number on the money order or check.
4. Mail or Deliver: Send the money order or check to the designated address provided by the jail. Note that this can take a few days to process.

4. Lobby Kiosks (In-Person)

Many jails and correctional facilities have kiosks in the lobby where you can deposit funds directly.

1. Visit the Facility: Go to the jail or correctional facility during visiting hours or when the lobby is open.
2. Locate the Kiosk: Find the designated kiosk, which is usually operated by the communication provider.
3. Follow the Instructions: The kiosk will provide step-by-step instructions for making a deposit, typically using cash or a credit/debit card.
4. Obtain Receipt: Always obtain a receipt as proof of your deposit.

Types of Accounts

Understanding the different types of accounts used for inmate phone calls is essential.

Inmate Trust Account

This is an account held by the correctional facility for the inmate’s use. Funds deposited into this account can be used for phone calls, commissary purchases, and other authorized expenses.

Advance Pay Account

This account, managed by the communication provider, allows you to pre-fund calls from a specific inmate to your phone number. You add money to this account, and when the inmate calls, the charges are deducted from your balance. This is a popular option for ensuring calls can go through, especially if the inmate doesn’t have funds in their trust account.

Common Pitfalls and How to Avoid Them

Adding money to a jail call account can sometimes be frustrating. Here are some common issues and how to prevent them:

• Incorrect Inmate Information: Double-check the inmate’s name, ID number, and the facility’s name. Errors can cause delays or prevent the deposit from being processed.
• Provider Confusion: Ensure you are using the correct communication provider for the specific facility.
• Payment Method Issues: Verify that your credit card or debit card has sufficient funds and is not blocked for online transactions.
• Processing Delays: Be aware that deposits, especially those made by mail, can take time to process. Plan accordingly.
• Account Holds: If there are any outstanding debts or issues with your account, your deposit may be put on hold. Contact the provider to resolve the issue.

Conclusion

Adding money to a jail call provides a crucial connection for incarcerated individuals. By understanding the available methods, common providers, and potential pitfalls, you can ensure your loved one has access to communication services. Always verify the specific procedures with the correctional facility and the communication provider to avoid delays and ensure a smooth process. It’s a small act with a significant impact.

Frequently Asked Questions (FAQs)

1. What information do I need to add money to a jail call account?

You typically need the inmate’s full name, inmate ID number (if available), the name of the correctional facility, and your preferred payment method (credit card, debit card, etc.). For phone payments, you’ll also need your account information.

2. How long does it take for the money to be available for the inmate to use?

The processing time varies. Online deposits are usually the fastest, often available within minutes or hours. Phone payments are generally also quick. Money orders or checks can take several days to process.

3. What if I don’t know the inmate’s ID number?

Contact the jail administration directly. They should be able to provide the inmate’s ID number, given their full name and date of birth. You can also try adding the inmate to your account without it, but having the ID expedites the process.

4. Can I add money to an inmate’s account if they are in a different state?

Yes, as long as you know the correct facility where they are incarcerated and the communication provider used by that facility. The process is the same regardless of your location.

5. What happens if I accidentally send money to the wrong inmate?

Contact the communication provider’s customer service immediately. They may be able to reverse the transaction, but it’s not guaranteed. Provide them with all the relevant information, including the transaction details and the correct inmate information.

6. Are there any fees associated with adding money to a jail call account?

Yes, fees are common. Communication providers typically charge fees for various services, including online deposits, phone payments, and sometimes even lobby kiosk transactions. These fees can vary depending on the provider and the amount of the deposit. Be sure to review the fee schedule before completing your transaction.

7. What if I can’t afford to add money to the inmate’s account?

Some non-profit organizations offer assistance with inmate communication. Research local or national organizations that provide support to incarcerated individuals and their families. Also, explore if the jail has a system to allow inmates limited free calls.

8. Can I block an inmate from calling my phone if I no longer want to receive calls?

Yes. Contact the communication provider’s customer service and request that your phone number be blocked from receiving calls from the specific inmate. You’ll likely need to provide your phone number and the inmate’s information.

9. What is a PIN debit card, and can I use it to add money?

A PIN debit card is a debit card that requires a Personal Identification Number (PIN) to complete transactions. Some communication providers and lobby kiosks accept PIN debit cards for deposits. Check with the specific provider or kiosk to confirm.

10. Are there limits to how much money I can add to a jail call account?

Yes, most communication providers impose daily or monthly limits on the amount of money you can deposit. These limits vary depending on the provider and the facility. Check the provider’s website or contact their customer service for specific details.

11. What if the communication provider’s website is down or experiencing technical issues?

Try again later. If the issues persist, contact the communication provider’s customer service by phone to make a deposit or inquire about alternative payment methods.

12. Can I use a pre-paid debit card to add money to a jail call account?

Generally, yes, most communication providers accept pre-paid debit cards (like Visa or Mastercard gift cards) as long as they are registered with a billing address. However, some providers may have specific restrictions, so it’s best to check their terms and conditions or contact customer service.