How to Cancel a DoorDash Order on Your Phone: A Definitive Guide

Canceling a DoorDash order on your phone is possible, but the window of opportunity is narrow and dependent on the order’s status. You’ll need to act fast and understand the key factors that determine your ability to cancel, including whether a Dasher has already been assigned and started the delivery.

The Steps to Cancel Your DoorDash Order

Here’s a breakdown of the process, step-by-step:

1. Open the DoorDash App: Launch the DoorDash application on your iPhone or Android device.

2. Navigate to the “Orders” Tab: Look for the “Orders” tab typically located at the bottom of the screen. Tap it. This will display your active and past orders.

3. Select the Order You Want to Cancel: Find the order you wish to cancel from the list and tap on it to view its details.

4. Look for the “Help” or “Get Help” Option: Within the order details, you should see a “Help” or “Get Help” option. This might appear as a button or a link. Tap on it.

5. Choose “Cancel Order”: You’ll likely be presented with several options. Select the one that says “Cancel Order” or something similar.

6. Confirm Your Cancellation: DoorDash will probably ask you to confirm your decision. You may also be required to select a reason for cancellation from a pre-defined list (e.g., “Changed my mind,” “Ordered by mistake,” etc.). Choose the appropriate reason and confirm your cancellation.

7. Review the Cancellation Policy: Before finalizing, DoorDash will display its cancellation policy, outlining any potential charges or refunds. Pay close attention to this section.

8. Submit Your Cancellation: If you agree with the policy, submit your cancellation request.

9. Check for Confirmation: After submitting, you should receive a confirmation message within the app indicating whether the cancellation was successful. You might also receive an email confirmation.

Understanding DoorDash’s Cancellation Policy

DoorDash’s cancellation policy is crucial. The possibility of canceling and receiving a full refund diminishes rapidly as the order progresses.

• Before Dasher Assignment: If you cancel before a Dasher is assigned to your order, you’re generally entitled to a full refund.

• After Dasher Assignment but Before Pickup: If a Dasher has been assigned but hasn’t picked up the order, you may still be able to cancel, but you might incur a partial charge. This charge usually covers the Dasher’s time and effort in traveling to the restaurant.

• After Order Pickup: Once the Dasher has picked up the order, cancellation is generally not possible. You will likely be charged the full amount. In this scenario, contacting DoorDash Support is your best bet to explore any potential options.

What to Do If You Can’t Cancel Through the App

If the “Cancel Order” option isn’t available within the app, or if you encounter difficulties, your next step is to contact DoorDash Support.

1. Navigate to “Account” or “Settings”: Look for the “Account” or “Settings” section in the DoorDash app.

2. Find “Help” or “Support”: Within your account settings, you should find an option for “Help” or “Support.”

3. Contact DoorDash Support: From there, you can usually contact DoorDash support via chat or phone. Explain your situation clearly and politely. Be prepared to provide your order details.

4. Explain Your Reason for Cancellation: Clearly state your reason for wanting to cancel the order. The more information you provide, the better DoorDash Support can assist you.

DoorDash Cancellation FAQs: Everything You Need to Know

Here are some frequently asked questions about canceling DoorDash orders, designed to provide comprehensive clarity:

1. Can I cancel a DoorDash order if the restaurant hasn’t started preparing it?

   Generally, yes. If the restaurant hasn’t started preparing the order, and no Dasher has been assigned, you should be able to cancel for a full refund. The faster you act, the better your chances.

2. What happens if I cancel a DoorDash order after the Dasher has picked it up?

   In most cases, you won’t be able to cancel an order after the Dasher has picked it up. Contacting DoorDash Support is still recommended, but a refund is unlikely.

3. Will I get a full refund if I cancel my DoorDash order?

   Whether you receive a full refund depends on the stage of the order. If you cancel before a Dasher is assigned, you’ll usually get a full refund. After Dasher assignment but before pickup, you might get a partial refund, and after pickup, a refund is very unlikely.

4. How long does it take to get a refund after canceling a DoorDash order?

   Refund processing times vary. It can take anywhere from 3 to 10 business days for the refund to appear in your account, depending on your bank and payment method.

5. What if I accidentally placed the wrong order on DoorDash?

   If you placed the wrong order, immediately try to cancel through the app. If you can’t, contact DoorDash Support and explain the situation. They may be able to assist, especially if the order hasn’t been prepared or picked up.

6. Can I cancel a DoorDash order if the restaurant is taking too long to prepare it?

   If the wait time is significantly longer than estimated, contact DoorDash Support. They might offer a partial refund or allow you to cancel without penalty, depending on the circumstances.

7. Is there a limit to how many times I can cancel a DoorDash order?

   DoorDash doesn’t publicly state a specific cancellation limit. However, excessive cancellations might flag your account and potentially impact your ability to order in the future. It’s always best to be mindful and only cancel when necessary.

8. What if my order is wrong, can I cancel it then?

   If your order is wrong after it has been delivered, you cannot technically “cancel” it. However, you should immediately contact DoorDash Support. They typically offer options such as a partial refund, credit towards a future order, or re-delivery of the correct items. Providing photo evidence of the incorrect order will expedite the resolution.

9. How do I contact DoorDash Support if I can’t cancel my order through the app?

   You can contact DoorDash Support through the app by navigating to the “Account” or “Settings” section, then selecting “Help” or “Support.” You can usually access chat support or a phone number from there.

10. What if the Dasher is taking a very long and roundabout route? Can I cancel?

    While frustrating, a Dasher taking a longer route isn’t typically grounds for cancellation if the order is already picked up. Contact DoorDash Support. Explaining the situation may result in a partial refund or credit, especially if the delay significantly impacts food quality.

11. Does DoorDash have a different cancellation policy for DashPass members?

    DashPass members generally have the same cancellation policy as regular users. The cancellation options and refund eligibility depend on the order’s stage, not on your DashPass membership.

12. Can I cancel a DoorDash order if the restaurant is closed when the Dasher arrives?

    Yes. If the restaurant is closed when the Dasher arrives, contact DoorDash Support immediately. You should be eligible for a full refund in this situation, as the order cannot be fulfilled due to the restaurant’s closure.

Understanding the intricacies of the DoorDash cancellation process empowers you to manage your orders effectively. Remember to act quickly, understand the policy, and don’t hesitate to contact support when needed.