How to Cancel a UPS Delivery: A Comprehensive Guide

So, you need to cancel a UPS delivery. Life happens, right? Perhaps you ordered something in a moment of impulse, or maybe your plans changed unexpectedly. Whatever the reason, you’re looking for a way to intercept that package. The good news is, it’s often possible, but the process depends on a few factors, primarily the shipment’s status and the type of service used. The most effective method is usually through UPS My Choice, a free service that provides significant control over your incoming packages. If that’s not an option, contacting UPS Customer Service directly is your best bet. Let’s break down the how-to, and then dive into frequently asked questions to cover all the bases.

Understanding Your Options: The UPS Cancellation Landscape

The ability to completely cancel a delivery hangs on whether the package is already in transit. Once a package is on the move, your options become more about redirecting or refusing the delivery rather than outright cancellation.

Method 1: UPS My Choice – Your Delivery Control Center

UPS My Choice is your go-to tool for managing incoming packages. If you’re not already enrolled, sign up immediately! It’s free and provides a plethora of options. Here’s how to use it for intercepting a delivery:

1. Log In: Access your UPS My Choice account on the UPS website or through the mobile app.
2. Track the Package: Locate the package you want to intercept using its tracking number. If the package is linked to your address, it should appear automatically in your dashboard.
3. Explore Delivery Options: If the package is eligible for changes, you’ll see options like “Change Delivery.” Click on this.
4. Redirect or Hold: Depending on the status, you might be able to redirect the package to a different address, reschedule the delivery date, or hold the package at a UPS Access Point™ for pickup.
5. Confirm Changes: Select your preferred option and carefully review the details. Confirm the changes, and you should receive a confirmation notification.

Important Note: While My Choice is fantastic, it’s not a magic bullet. Some shipments, especially those requiring a signature or containing hazardous materials, might have limited modification options. Moreover, you can only change packages that are already linked to your UPS My Choice Account.

Method 2: Contacting UPS Customer Service – When You Need to Talk

If UPS My Choice doesn’t offer the flexibility you need, or if you don’t have an account, contacting UPS Customer Service directly is your next step.

1. Gather Information: Have your tracking number and all relevant shipment details ready. Be prepared to provide the sender’s and recipient’s names and addresses.
2. Call UPS: Find the customer service number on the UPS website for your region.
3. Explain Your Situation: Clearly explain that you want to cancel or intercept a delivery. Provide the tracking number and reason for the request.
4. Follow Instructions: The customer service representative will assess the situation and inform you of the available options. This might involve a redirection fee or other charges.
5. Confirmation: If a change is possible, ensure you receive a confirmation number or email to verify the request has been processed.

Caution: Be patient and polite! Customer service representatives are more likely to assist you effectively if you’re courteous. Remember that their ability to cancel or reroute a package depends heavily on its location and service type.

Method 3: Refusing Delivery – The Last Resort

If all else fails, you can refuse the delivery when the UPS driver arrives. Simply tell them you don’t want the package.

1. Decline Delivery: When the driver attempts to deliver the package, politely refuse it.
2. Do Not Open: It’s crucial not to open the package, as this might complicate the return process.
3. Return to Sender: The driver will mark the package as “refused” and return it to the sender.

Caveat: This method only works when the package is physically presented for delivery. It doesn’t allow you to intercept the package before it reaches your door.

FAQs: Answering Your Burning UPS Delivery Questions

Let’s delve into some frequently asked questions that often arise when dealing with UPS delivery cancellations and modifications.

1. What is the cost to cancel or redirect a UPS delivery?

The cost varies. UPS My Choice often allows for free changes to delivery date and location for certain shipments. However, redirection to a completely different address or requests made through UPS Customer Service typically incur a fee. Check the UPS website for current rates or inquire with customer service.

2. Can I cancel a UPS delivery if it’s already out for delivery?

It’s unlikely you can completely cancel the delivery at this stage. Your best option is to refuse the delivery when the driver arrives. However, you can still attempt to contact UPS Customer Service to see if redirection is possible, though it might be more challenging and potentially costly.

3. How do I find my UPS tracking number?

The tracking number is usually provided by the sender in a shipping confirmation email or on the sales receipt. If you don’t have it, contact the sender and request it.

4. What if I don’t have a UPS My Choice account?

Sign up for one! It’s free and makes managing UPS deliveries significantly easier. Visit the UPS website to create an account. If you don’t want to create an account, you’ll need to rely on contacting UPS Customer Service directly.

5. Can the sender cancel a UPS delivery?

Yes, the sender has more control over the shipment and can request changes or cancellations directly with UPS. If you’re unable to make the changes yourself, contact the sender and ask them to intervene.

6. What happens if I miss a UPS delivery?

The driver will typically leave a UPS InfoNotice. This notice will provide instructions on how to reschedule the delivery, pick up the package at a UPS Access Point™, or have the package returned to the sender.

7. What is a UPS Access Point™?

A UPS Access Point™ is a designated location, such as a local business, where you can pick up or drop off UPS packages. It’s a convenient option if you’re unable to receive deliveries at your home or office.

8. How long will UPS hold a package at a UPS Access Point™?

Generally, UPS will hold a package at a UPS Access Point™ for up to 7 days. After that, the package will be returned to the sender.

9. Can I change the delivery address to a PO Box?

Generally, UPS does not deliver to PO Boxes. You’ll need to provide a physical street address for delivery.

10. What if my package contains hazardous materials?

Packages containing hazardous materials often have strict delivery requirements and may not be eligible for redirection or cancellation. Contact UPS Customer Service for specific guidance.

11. How can I ensure I receive my packages on time in the future?

• Use UPS My Choice: Actively manage your deliveries and set delivery preferences.
• Provide Accurate Address: Double-check the accuracy of your shipping address when placing orders.
• Consider UPS Access Point™: Use a UPS Access Point™ for reliable and convenient pickup.
• Communicate with the Sender: Inform the sender of any specific delivery instructions or preferences.

12. What should I do if my package is lost or damaged?

If your package is lost or damaged, contact the sender immediately. They are responsible for filing a claim with UPS. You may need to provide supporting documentation, such as photos of the damaged packaging or proof of purchase.

By understanding your options and utilizing the tools available, you can effectively navigate the process of canceling or modifying a UPS delivery. Remember to act quickly and be prepared to provide all necessary information. Good luck intercepting that package!