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How to Cancel an Order from Walmart: A Shopper’s Guide

Canceling an order from Walmart is generally a straightforward process, but the success of your cancellation hinges on timing. The earlier you act after placing your order, the higher the likelihood of a smooth, hassle-free cancellation. Here’s the core process: You can attempt to cancel your order directly from your Walmart account on their website or app, or if the order has already shipped, you can refuse the delivery or return the item once received.

Understanding Walmart’s Order Cancellation Policy

Before diving into the “how,” let’s quickly understand the nuances of Walmart’s cancellation policy. Essentially, Walmart operates on the principle that the faster you cancel, the better. Orders are processed quickly to ensure swift delivery. Once an order enters the “shipping” phase, cancellation becomes significantly more difficult, and you’ll likely need to resort to alternative methods like refusing delivery or initiating a return.

When Can You Cancel an Order?

Ideally, you want to cancel your order as soon as possible after placing it. The window of opportunity is usually largest before the item is processed for shipment. However, even if you miss that window, you still have options.

Where to Find the Cancellation Option

The cancellation option is located within your Walmart account on their website (Walmart.com) or through their mobile app. You’ll need to log in to the account you used to place the order.

Step-by-Step Guide to Canceling Your Walmart Order

Here’s a detailed, step-by-step guide to canceling your order directly through your Walmart account:

Log in to Your Walmart Account: Go to Walmart.com or open the Walmart app and log in using your email address and password.
Navigate to Your Order History: Once logged in, locate your order history. This is usually found under your account settings or a dedicated “Orders” section. Look for a phrase like “Track Orders,” “Purchase History,” or something similar.
Find the Order You Want to Cancel: Browse your order history and find the specific order you want to cancel.
Check the Order Status: Before attempting to cancel, check the order’s current status. If it says “Processing,” “Placed,” or something similar, you likely have a chance to cancel. If it says “Shipped” or “Delivered,” cancellation through the website or app is probably not possible.
Locate the “Cancel Order” Button: If the order is eligible for cancellation, you should see a “Cancel Order” button or link prominently displayed near the order details.
Click the “Cancel Order” Button: Click the button or link. This will initiate the cancellation process.
Provide a Reason for Cancellation (Optional): Walmart may ask you to provide a reason for canceling the order. This is usually optional, but providing feedback can help them improve their service.
Confirm Your Cancellation: After providing a reason (if prompted), you’ll likely be asked to confirm your cancellation. Review the details carefully before confirming.
Check for Confirmation: After confirming, you should receive a cancellation confirmation message on the screen. You should also receive an email confirmation within a few minutes. Keep this confirmation for your records.
Monitor Your Payment Method: Ensure that the charge for the canceled order is reversed or refunded to your original payment method. This usually happens within a few business days.

What to Do If You Can’t Cancel Online

If the “Cancel Order” button isn’t available, or if the order status is already “Shipped,” you’ll need to explore alternative cancellation methods.

Refusing Delivery

If the order has already shipped, your best option may be to refuse delivery. When the delivery driver arrives, simply inform them that you are refusing the package. The package will be returned to Walmart, and you’ll receive a refund once it’s processed.

Returning the Item

If you accidentally accept the delivery, or if refusing delivery isn’t feasible, you can return the item to Walmart for a full refund. Walmart has a generous return policy, and you can usually return items either in-store or by mail. Check Walmart’s return policy for specific details on return procedures, timeframes, and any applicable return shipping fees. You can typically find the return policy linked at the bottom of any page on the Walmart website or app.

Contacting Walmart Customer Service

If you’re having trouble canceling or returning an order, or if you have any questions about the cancellation process, contacting Walmart Customer Service is always a viable option. You can usually find their contact information on their website or app. Be prepared to provide your order number and other relevant details to help them assist you.

Frequently Asked Questions (FAQs)

Here are 12 frequently asked questions about canceling orders from Walmart:

Can I cancel a Walmart order after it has shipped? Officially, cancellation through your account is usually not possible once an order has shipped. However, you can refuse delivery or return the item after receiving it.
How long does it take to get a refund after canceling a Walmart order? Refunds typically take 3-10 business days to process and appear on your original payment method.
Is there a cancellation fee for canceling a Walmart order? No, Walmart does not charge cancellation fees. You will receive a full refund for the order amount.
What happens if I refuse delivery of a Walmart order? The package will be returned to Walmart, and you will receive a refund once they process the return.
Can I cancel a Walmart order that includes multiple items? Yes, you can attempt to cancel the entire order. However, you may not be able to cancel individual items within a multi-item order. If you only want to return one item, you would need to accept the delivery and then process a return of the individual item.
How do I find my Walmart order number? Your order number can be found in your order history on the Walmart website or app, and it’s also included in the order confirmation email you received after placing the order.
Can I cancel a Walmart grocery order? Canceling a Walmart grocery order follows the same general process as canceling any other Walmart order. The cancellation window is usually shorter, so act quickly.
What if I used a Walmart gift card to pay for the order? If you cancel an order paid for with a Walmart gift card, the refund will be credited back to your Walmart gift card balance.
Can I cancel a Walmart order that I placed as a guest? It’s more challenging to cancel an order placed as a guest because you don’t have a Walmart account to manage it. Your best bet is to contact Walmart Customer Service immediately, providing them with the order details from your confirmation email.
What should I do if my cancellation request is denied? If Walmart denies your cancellation request, your only option is to refuse delivery or return the item after you receive it.
How do I track the status of my cancelled order? Even after cancellation, the order may still appear in your order history. The order status should update to “Cancelled.” You can also track the refund process through your bank or credit card statement.
Does Walmart have a deadline for returns? Walmart’s return policy typically allows for returns within 90 days of purchase. However, certain items may have shorter return windows, so it’s always best to check the specific return policy for the item you purchased. You can find this on the Walmart website under “Returns”.

Final Thoughts

Canceling a Walmart order is usually a simple procedure, especially if you act quickly. By understanding the cancellation process and your available options, you can navigate the situation with confidence and ensure a smooth resolution. Remember, if in doubt, contact Walmart Customer Service for assistance.