Table of Contents

How To Cancel Your Max Subscription On Roku: A Definitive Guide

Canceling your Max subscription on Roku depends on how you initially subscribed. If you subscribed directly through Roku, you’ll need to manage the subscription within your Roku account. If you subscribed through Max directly or another provider (like Google Play or Apple), you’ll need to cancel through that respective platform. Let’s unpack the process for each scenario.

Method 1: Canceling Max Subscribed Through Roku

This is the most common scenario for Roku users. Here’s how to sever ties with Max directly through your Roku account:

Navigate to your Roku Account: You can do this either on your Roku device or through a web browser. On your Roku device, go to the Home Screen. If accessing through a browser, go to my.roku.com and log in.
Access your Subscriptions:
- On Roku Device: Scroll down to “Settings,” then select “Subscriptions.”
- On a Web Browser: Click on “Manage account and devices,” and then scroll down and click “View your subscriptions.”
Find and Select Max: You’ll see a list of your active Roku-billed subscriptions. Locate “Max” (or HBO Max if you subscribed before the name change).
Cancel the Subscription: Select “Max.” You’ll see options to “Cancel subscription” or “Manage subscription.” Click “Cancel subscription.”
Confirm Cancellation: Roku will likely ask you to confirm your decision. Follow the on-screen prompts to finalize the cancellation. This might involve selecting a reason for canceling.
Verification: You should receive an email confirming your Max subscription cancellation. You can also verify by returning to your subscription list within your Roku account; Max should no longer be listed as an active subscription.

Important Considerations When Canceling Through Roku

Billing Cycle: Your access to Max will continue until the end of your current billing cycle. You won’t be immediately cut off. Make sure you cancel a few days before your renewal date to avoid being charged for another month.
Roku Pay: This cancellation method only works if you used Roku Pay to subscribe. If you used a different payment method, see the alternative methods below.
Potential Offers: Roku might present you with a special offer to keep your subscription. Consider the offer carefully before proceeding with the cancellation if interested.
Cancellation Confirmation: Always double-check for a cancellation confirmation email. This is your proof that the cancellation was processed.

Method 2: Canceling Max Subscribed Directly Through Max or Another Provider

If you subscribed to Max directly through their website or through a third-party app store (like Google Play or Apple’s App Store), you must cancel your subscription through that platform. Roku will have no control over your subscription in these cases.

Canceling Through Max Directly

Go to the Max Website: Open your web browser and navigate to max.com.
Sign In: Log in to your Max account using the email address and password you used to subscribe.
Access Account Settings: Click on your profile icon (usually in the upper right corner) and select “Account.”
Manage Subscription: Find the “Subscription” section and click “Manage Subscription.”
Cancel Subscription: You should see an option to “Cancel Subscription.” Follow the on-screen prompts to complete the cancellation process.
Confirmation: Look for a confirmation email from Max confirming your cancellation.

Canceling Through Google Play (Android Devices)

Open the Google Play Store: Launch the Google Play Store app on your Android device.
Access Subscriptions: Tap your profile icon in the upper right corner, then select “Payments & subscriptions,” and then “Subscriptions.”
Find Max: Locate the “Max” subscription in your list of subscriptions.
Cancel Subscription: Tap on “Max” and then select “Cancel subscription.”
Follow Prompts: Follow the on-screen instructions to confirm your cancellation.

Canceling Through Apple App Store (iOS Devices)

Open the Settings App: On your iPhone or iPad, open the “Settings” app.
Tap Your Name: Tap on your name at the top of the screen (where your Apple ID is displayed).
Tap Subscriptions: Select “Subscriptions.”
Find Max: Locate the “Max” subscription in the list.
Cancel Subscription: Tap on “Max” and then select “Cancel Subscription.” Confirm your cancellation.

Important Considerations for Third-Party Subscriptions

Platform Specific: Your cancellation method must match where you initially subscribed. Canceling through Roku won’t work if you subscribed through Apple, for example.
Billing Information: Ensure your billing information is up-to-date on the platform you’re canceling through.
Cancellation Timing: Pay close attention to the cancellation deadlines to avoid unwanted charges.
Support Contact: If you encounter any issues, contact the customer support for the platform you’re using (Max support, Google Play support, Apple support, etc.).

FAQ: Canceling Max Subscriptions on Roku

1. Can I cancel Max immediately and get a refund?

Generally, no. You’ll usually have access to Max until the end of your current billing period. Refunds are rare unless there are extenuating circumstances, and you should contact Max or your payment provider directly to inquire.

2. What happens to my watch history after I cancel Max?

Your watch history is usually retained for a period of time after cancellation. If you resubscribe later, your history should be restored. However, it’s always best to check Max’s official documentation for their exact data retention policy.

3. I can’t find Max in my Roku subscriptions list. What should I do?

This usually means you didn’t subscribe through Roku. Check your email for subscription confirmations from Max, Google Play, or Apple. Cancel through the platform you originally subscribed through.

4. Will I lose access to other Roku channels if I cancel Max?

No. Canceling Max only affects your Max subscription. Your other Roku channels and subscriptions will remain active.

5. I’m still being charged for Max after canceling. What should I do?

First, double-check your cancellation confirmation. Then, contact Roku support, Max support, or the support for the platform you used to subscribe. Provide them with your account information and cancellation confirmation.

6. How do I pause my Max subscription instead of canceling?

Currently, Max doesn’t offer a pause feature. Your only option is to cancel and resubscribe later.

7. Can I cancel Max from my Roku TV remote?

You can use your Roku TV remote to navigate to your Roku account settings and cancel your subscription as described in Method 1 above.

8. Does canceling Max remove the Max channel from my Roku?

No. Canceling your subscription doesn’t automatically remove the Max channel from your Roku device. You’ll need to manually remove the channel if you wish.

9. I forgot my Roku PIN. How can I cancel Max?

You’ll need to reset your Roku PIN. You can do this by going to my.roku.com, logging in, and navigating to the PIN Preference section. You can also contact Roku support for assistance.

10. Can I transfer my Max subscription to another Roku device?

Your Max subscription is tied to your Max account, not a specific Roku device. As long as you log in with the same Max account on any Roku device, you’ll have access.

11. I subscribed to Max through a special promotion on Roku. Does that affect cancellation?

The cancellation process is the same regardless of whether you subscribed through a promotion. The key is to cancel through the platform you used to subscribe (likely Roku in this case).

12. I am having trouble canceling my Max subscription. Who can I contact for help?

The best first step is to contact Roku support directly through their website. Alternatively, you can contact Max’s customer support directly through help.max.com. Have your Roku and Max account information ready for verification. If subscribed through Google or Apple, contact their respective support teams.