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How to Cancel Verizon Fios TV Only: A Comprehensive Guide

So, you’re ready to cut the cord, or perhaps consolidate your entertainment expenses? You’ve decided to ditch Verizon Fios TV only and are wondering how to navigate the process. It’s simpler than you might think, but there are crucial steps to ensure a smooth, hassle-free cancellation.

Here’s the direct answer: To cancel your Verizon Fios TV only service, you need to contact Verizon directly, either by phone or through their online portal (if the option is available in your region). Before you call, gather your account information, including your account number and any recent bills. Be prepared to answer security questions and potentially negotiate with a customer service representative who may offer deals to retain your business. Once the cancellation is confirmed, note the cancellation date and any instructions for returning equipment.

Now, let’s dive into the nitty-gritty details to ensure a clean break from your Fios TV service.

The Cancellation Process: A Step-by-Step Breakdown

Canceling any service can be a pain. Let’s break down the Verizon Fios TV cancellation process into manageable steps. Think of it as your battle plan for freeing yourself from those monthly TV bills.

1. Preparation is Key: Gather Your Information

Before even thinking about picking up the phone, gather all necessary information. This will save you time and potential headaches.

Account Number: This is the most crucial piece of information. Find it on your bill, online account, or any previous communication from Verizon.
Billing Address: Have your current billing address readily available for verification.
Security Information: Be prepared to answer security questions to confirm your identity as the account holder.
Reasons for Cancellation: While not mandatory, having a reason prepared (e.g., switching to streaming, financial reasons) might help you navigate the conversation.
Contract End Date: Knowing your contract end date is crucial. If you’re cancelling before the end date, you might incur early termination fees (ETFs).

2. Contacting Verizon: Choose Your Weapon

Verizon offers multiple ways to contact them, although the best method for cancellation is usually a direct phone call.

Phone Call: Dial 1-800-VERIZON (1-800-837-4966). This is generally the most efficient method. Prepare for potentially long wait times, especially during peak hours.
Online Portal (If Available): Some regions may offer an online cancellation option through your Verizon account. Check the “My Fios” portal for this possibility. However, online cancellation is less common for complete service termination.
In-Person (Not Recommended): Visiting a Verizon store is generally not the most efficient way to cancel service. Representatives are often focused on sales, and cancellation requests might take longer to process.

3. The Cancellation Conversation: Be Prepared to Negotiate

This is where the rubber meets the road. Brace yourself for a potentially persuasive sales pitch.

State Your Intention Clearly: Politely, but firmly, state that you want to cancel your Verizon Fios TV only service. Avoid ambiguity.
Inquire About Early Termination Fees (ETFs): If you’re unsure about your contract end date, ask about potential ETFs before proceeding with the cancellation. If ETFs are applicable, weigh the cost against the remaining time on your contract.
Resist Counter-Offers (If Firm on Cancelling): Verizon representatives are trained to retain customers. They might offer discounts, free upgrades, or other incentives. If you’re truly set on cancelling, politely decline these offers.
Confirm the Cancellation Date: Get a specific date when your service will be terminated. Write it down and keep it for your records.
Obtain a Cancellation Confirmation Number: This is crucial proof that you initiated the cancellation.
Inquire About Equipment Return: Ask about the process for returning your equipment (set-top boxes, remotes, etc.). Failure to return equipment will result in hefty charges.

4. Returning Equipment: Avoid Unnecessary Charges

Returning equipment is a critical step in the cancellation process.

Request a Shipping Label: Verizon typically provides a prepaid shipping label for returning equipment. Make sure you receive this label either via email or mail.
Pack Equipment Securely: Use the original packaging if possible. If not, pack the equipment securely with bubble wrap or packing peanuts to prevent damage during shipping.
Keep Proof of Shipment: Obtain a tracking number from the shipping carrier and keep it until you receive confirmation from Verizon that the equipment has been received.
Return Equipment Promptly: Don’t delay returning the equipment. Verizon has deadlines for equipment returns, and late returns can result in charges.

5. Review Your Final Bill: Check for Accuracy

After cancellation, carefully review your final bill to ensure its accuracy.

Verify Cancellation Date: Confirm that the service was cancelled on the date you agreed upon.
Check for Prorated Charges: You should only be charged for the days you used the service.
Inquire About Unexplained Charges: If you see any unfamiliar charges, contact Verizon immediately to dispute them.

Frequently Asked Questions (FAQs)

Here are some common questions and answers regarding canceling your Verizon Fios TV service.

1. Can I cancel Verizon Fios TV only online?

In some regions, yes, you may be able to cancel your Fios TV service online through your “My Fios” account. However, this option is not always available and often requires contacting Verizon directly, especially for complete service termination. Check your online account or call Verizon to confirm the availability of online cancellation.

2. What happens if I don’t return my Verizon Fios equipment?

If you fail to return your equipment within the specified timeframe (usually 21 days), Verizon will charge you a significant fee for each unreturned item. These fees can be substantial, so it’s crucial to return the equipment promptly.

3. Will I get a refund for unused service after canceling?

Yes, you should receive a refund for any unused service after your cancellation date. This refund will typically be applied to your final bill or issued as a check. Check your final bill to ensure the refund is correctly calculated.

4. Can I cancel Verizon Fios TV service if I’m still under contract?

Yes, you can cancel your service even if you’re under contract. However, you will likely incur an early termination fee (ETF). The amount of the ETF usually depends on the remaining time on your contract.

5. How long does it take to cancel Verizon Fios TV service?

The cancellation process itself usually takes just a few minutes over the phone. However, the actual service termination date can vary depending on your billing cycle and Verizon’s scheduling. Confirm the exact cancellation date with the representative.

6. What if I change my mind after canceling Verizon Fios TV?

If you change your mind shortly after cancelling, contact Verizon immediately. They may be able to reinstate your service, although there may be reconnection fees or changes to your contract terms.

7. Can I cancel Verizon Fios TV without canceling my internet service?

Yes, you can cancel your Verizon Fios TV only service without affecting your internet service. Just make sure to specify that you only want to cancel the TV portion of your package.

8. Will my Verizon Fios bill be affected by canceling only TV?

Yes, your monthly bill will be reduced by the amount you were paying for the TV service. However, keep in mind that you may lose any bundled discounts you were receiving by having both TV and internet services.

9. What if I’m moving and need to cancel my Verizon Fios service?

If you’re moving, you can cancel your Fios service in the same way as described above. Provide your new address to Verizon. If Fios is available at your new location, you can transfer your service instead of cancelling.

10. Is there a penalty for canceling Verizon Fios TV?

The penalty for canceling Verizon Fios TV depends on whether you are under contract. If you are, an early termination fee (ETF) will likely apply.

11. Can I schedule a specific date for my Verizon Fios TV to be canceled?

Yes, you can usually schedule a specific date for your service to be cancelled. However, Verizon’s scheduling availability may be limited.

12. What should I do if I experience issues during the cancellation process?

If you encounter any problems during the cancellation process, such as being unable to reach a representative or facing unexpected charges, document everything and escalate the issue to a supervisor or Verizon’s customer service department. Keep records of all communication, including dates, times, and names of representatives. You can also file a complaint with the Better Business Bureau or the Federal Communications Commission (FCC) if necessary.

By following these steps and keeping these FAQs in mind, you can navigate the cancellation of your Verizon Fios TV only service with confidence and avoid unnecessary complications. Good luck cutting that cord!