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How to Cancel Viasat Internet: A No-Nonsense Guide

So, you’re looking to cancel your Viasat internet service? You’ve come to the right place. Navigating the world of internet service provider cancellations can feel like wading through treacle, but fear not! This guide will give you a clear, step-by-step breakdown of the process, along with crucial insider tips to make it as painless as possible.

The short answer is this: You must contact Viasat directly, either by phone or through their online chat, to initiate the cancellation process. There’s no online form or magical button. Let’s dive into the specifics.

The Cancellation Process: A Deep Dive

Step 1: Gather Your Account Information

Before you even think about picking up the phone or opening a chat window, gather all your account information. This includes:

Your Viasat account number: This is essential for identification. Find it on your bill or in your online account.
Your service address: The physical address where Viasat provides internet service.
The name on the account: This might seem obvious, but double-check it to avoid any confusion.
Your contact phone number: This is the number Viasat will use to contact you during the cancellation process.

Having this information readily available will streamline the process and prevent unnecessary delays. Think of it as your cancellation passport!

Step 2: Contact Viasat Customer Service

This is where the rubber meets the road. You have two main options:

By Phone: Call Viasat’s customer service line at 1-855-463-9333. Be prepared for a potential wait time, especially during peak hours.
Online Chat: Visit the Viasat website and look for the chat option. This can often be a quicker alternative to calling, but availability may vary.

Important Tip: Calling earlier in the day, or even during off-peak hours, tends to result in shorter wait times.

Step 3: Speak to a Representative and State Your Intent

When you connect with a Viasat representative, be clear and concise about your intention to cancel your service. State your account number and verify any other information they request.

Here’s a recommended script:

“Hello, my name is [Your Name], and my account number is [Your Account Number]. I would like to cancel my Viasat internet service effective [Desired Cancellation Date].”

Prepare for the Sales Pitch: Expect the representative to try and retain you as a customer. They might offer discounts, faster speeds, or other incentives. It’s perfectly fine to listen to their offers, but stick to your decision if you’re set on cancelling. Politely decline the offer if it doesn’t meet your needs.

Another Important Tip: Write down the representative’s name, employee ID (if provided), and the date and time of your call. This documentation can be helpful if any issues arise later.

Step 4: Confirm Your Cancellation Date

Make sure you clearly understand and confirm the exact date your service will be cancelled. This is crucial to avoid being charged for service you’re not using. Ask the representative to provide written confirmation of the cancellation, either by email or mail.

Step 5: Inquire About Equipment Return

Viasat typically requires you to return their equipment, including the satellite dish, modem, and power adapter. Ask the representative about the return process, including:

The specific equipment you need to return.
The deadline for returning the equipment.
The shipping address for the return.
Whether Viasat will provide a prepaid shipping label.

Don’t skip this step! Failing to return the equipment within the specified timeframe can result in hefty fees.

Step 6: Pack and Return the Equipment Promptly

Carefully pack the equipment in its original packaging, if possible. If not, use a sturdy box and plenty of packing material to prevent damage during shipping. Use the prepaid shipping label provided by Viasat and drop off the package at the designated carrier location (e.g., FedEx, UPS).

Keep a record of the tracking number! This is your proof that you returned the equipment.

Step 7: Monitor Your Final Bill

Keep a close eye on your final bill to ensure that it accurately reflects the cancellation date and any applicable credits or refunds. If you notice any discrepancies, contact Viasat customer service immediately to resolve the issue.

Frequently Asked Questions (FAQs) About Cancelling Viasat

1. What is Viasat’s cancellation policy?

Viasat’s cancellation policy can vary depending on your specific contract. However, generally, if you cancel before the end of your contract term, you may be subject to an early termination fee (ETF). This fee is typically calculated based on the remaining months of your contract. However, if you are moving to a location where Viasat does not offer service, you may be able to avoid the ETF. Always review your contract terms carefully.

2. How much is the early termination fee (ETF)?

The early termination fee varies based on your plan and the time remaining in your contract. Generally, it can be up to several hundred dollars. Contact Viasat directly to determine the exact ETF amount for your account.

3. Can I avoid the early termination fee?

Yes, there are a few potential ways to avoid the ETF:

Moving to an area where Viasat doesn’t provide service: Provide proof of your new address (e.g., a utility bill) to Viasat.
Service issues: If you’ve experienced ongoing and unresolved service issues, you might be able to argue for a waiver of the ETF. Keep detailed records of your complaints and any attempts to resolve them.
Transferring service to a new owner: If you are selling your home, you may be able to transfer your Viasat service to the new homeowner.

4. What happens to my email address if I cancel Viasat?

Your Viasat email address will typically be deactivated shortly after your service is cancelled. Be sure to back up any important emails or data before cancelling your service. It’s always a good idea to use a third-party email provider like Gmail or Outlook to avoid this issue.

5. How long do I have to return the Viasat equipment?

Viasat usually gives you around 14 days to return the equipment after your service is cancelled. Check with the representative when you cancel to confirm the exact deadline.

6. What if I don’t return the Viasat equipment?

If you fail to return the equipment within the specified timeframe, Viasat will likely charge you a non-return fee, which can be quite substantial (often several hundred dollars).

7. Can I cancel Viasat online?

No, you cannot fully cancel Viasat online. You must contact customer service either by phone or through the online chat to initiate the cancellation process.

8. What information will Viasat need from me to cancel?

Viasat will need your account number, service address, name on the account, and contact phone number. Be prepared to verify this information with the representative.

9. Can I cancel Viasat if I’m still under contract?

Yes, you can cancel Viasat even if you’re still under contract, but be aware that you may be subject to an early termination fee.

10. What should I do if I’m having trouble cancelling Viasat?

If you’re encountering difficulties cancelling Viasat, document everything, including the dates and times of your calls, the names of the representatives you spoke with, and any promises or agreements made. You may also consider filing a complaint with the Better Business Bureau (BBB) or the Federal Communications Commission (FCC).

11. How do I find my Viasat account number?

Your Viasat account number can be found on your monthly bill, either in paper or electronic format. It’s also typically accessible through your online account.

12. What is the best time to call Viasat customer service to cancel?

The best time to call Viasat customer service is typically during off-peak hours, such as early in the morning or later in the evening. Avoid calling during lunch hours or on weekends, as these are usually the busiest times.

By following these steps and being prepared with the right information, you can navigate the Viasat cancellation process with confidence. Good luck!