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How to Cancel Your Disney+ Subscription: A Definitive Guide

So, you’ve decided to bid farewell to the enchanting world of Disney+. Perhaps you’ve binged everything you wanted, or maybe you’re streamlining your monthly expenses. Whatever the reason, cancelling your Disney+ subscription is a straightforward process, but it differs slightly depending on how you initially signed up. Let’s get you sorted.

How to Cancel Your Disney+ Subscription is generally accomplished through the platform where you initiated your subscription. Whether you subscribed directly through Disney+, via a third-party platform like Roku, Apple, Google, or as part of a bundle like Hulu or ESPN+, the cancellation steps will vary accordingly.

Cancelling Directly Through Disney+

If you subscribed directly through the Disney+ website or app:

Log in to your Disney+ account using your web browser.
Navigate to your profile by clicking on your profile icon in the upper-right corner of the screen.
Select “Account”.
Under the “Subscription” section, click on “Cancel Subscription”.
You will be prompted to provide a reason for cancelling. Choose an option or skip this step.
Click “Complete Cancellation” to confirm.

You should receive a confirmation email indicating that your subscription has been cancelled. Your access to Disney+ will continue until the end of your current billing cycle.

Cancelling Through Third-Party Platforms

If you subscribed through a third-party platform, you’ll need to cancel through that platform’s interface. Here’s how:

Cancelling Through Apple (iOS App Store)

On your iPhone or iPad, open the “Settings” app.
Tap on your name at the top.
Tap on “Subscriptions”. (If you don’t see “Subscriptions,” tap “iTunes & App Store” instead. Then tap your Apple ID, tap “View Apple ID,” sign in, scroll down to “Subscriptions,” and tap that.)
Find and tap on “Disney+”.
Tap “Cancel Subscription”. If you don’t see “Cancel Subscription,” the subscription is already cancelled and won’t renew.

Cancelling Through Google Play Store (Android)

On your Android phone or tablet, open the Google Play Store app.
Tap the profile icon in the top right.
Tap “Payments & subscriptions” and then “Subscriptions”.
Select “Disney+”.
Tap “Cancel subscription”.
Follow the instructions.

Cancelling Through Roku

Press the “Home” button on your Roku remote.
Use the directional pad to navigate to the Disney+ channel.
Press the “*” button on your Roku remote.
Select “Manage subscription”.
Choose “Cancel subscription”.
Confirm your cancellation.

Cancelling Through Hulu (if bundled)

If your Disney+ subscription is part of a Hulu bundle, you’ll need to manage your subscription through Hulu.

Log in to your Hulu account on a web browser.
Click on your name in the upper-right corner and select “Account”.
Under the “Your Account” section, find “Subscriptions”.
Click “Manage Plan”.
From here, you can modify or cancel your entire Hulu plan, which includes Disney+. You may need to remove the Disney+ add-on or change to a Hulu plan that doesn’t include Disney+. Note: Depending on your specific bundle (e.g., Disney Bundle Trio Basic), cancelling the bundle might require contacting Hulu support.

Important Considerations

Check Your Billing Date: Ensure you cancel your subscription at least 24 hours before your next billing date to avoid being charged for the next month or year.
Confirmation: Always check for a confirmation email from Disney+ or the third-party platform to verify your cancellation. If you don’t receive one, double-check your account settings or contact customer support.
Re-subscribing: You can re-subscribe to Disney+ at any time. Your viewing history and preferences may be retained, depending on how long you’ve been unsubscribed.

Disney+ Cancellation FAQs

Here are answers to some Frequently Asked Questions about cancelling your Disney+ subscription:

1. Will I get a refund if I cancel mid-month or mid-year?

Generally, no. Disney+ does not offer prorated refunds for cancelling your subscription before the end of your billing period. You’ll retain access to Disney+ until the end of the current billing cycle. If you believe you have a valid reason for a refund (e.g., accidental subscription, billing error), contact Disney+ customer support.

2. Can I pause my Disney+ subscription instead of cancelling?

Unfortunately, Disney+ doesn’t offer a “pause” feature. Your only option is to cancel your subscription and then re-subscribe later when you’re ready to start watching again.

3. What happens to my profiles and watch history if I cancel?

Your profiles and watch history are typically retained for a period after you cancel your subscription. This allows you to pick up where you left off if you decide to re-subscribe. However, Disney+ doesn’t specify exactly how long this data is stored, so it’s best to assume that it may eventually be deleted.

4. I can’t find the “Cancel Subscription” button. What should I do?

First, double-check how you originally signed up for Disney+. If you subscribed through a third-party platform, you must cancel through that platform. If you signed up directly with Disney+, ensure you’re logged in with the correct account and that you’re looking in the “Account” section under “Subscription.” If you still can’t find the button, contact Disney+ customer support for assistance.

5. What if I forgot my Disney+ password?

If you’ve forgotten your password, click the “Forgot Password” link on the Disney+ login page. You’ll be prompted to enter the email address associated with your account. Disney+ will then send you an email with instructions on how to reset your password.

6. How do I cancel if I have a prepaid Disney+ subscription?

If you have a prepaid Disney+ subscription (e.g., a gift subscription), you don’t need to cancel it. Once the prepaid period expires, your access to Disney+ will automatically end, and you won’t be charged.

7. Can I cancel my Disney+ subscription through the Disney+ app on my TV?

While you can browse and manage some aspects of your account through the Disney+ app on your TV, cancelling the subscription typically requires using a web browser on a computer or mobile device. This is because the cancellation process often involves navigating to specific settings within your account profile, which are more easily accessible on a web browser.

8. I’m being billed for Disney+ but I don’t have an account. What should I do?

If you’re being billed for Disney+ but don’t have an account, it’s possible that someone else used your payment information without your consent. Contact your bank or credit card company immediately to report the unauthorized charges. Also, contact Disney+ customer support to investigate the issue and cancel the fraudulent subscription.

9. Can I cancel my Disney Bundle subscription and keep Hulu or ESPN+?

It depends on your specific Disney Bundle. Some bundles allow you to customize your subscription and remove Disney+ while keeping Hulu and/or ESPN+. Other bundles are fixed, and cancelling one service cancels the entire bundle. Check your Hulu account settings to see if you have the option to manage individual services within the bundle.

10. What if I’m having trouble cancelling through a third-party platform?

If you’re experiencing difficulties cancelling through a third-party platform, first ensure that you’re following the correct cancellation steps for that specific platform (e.g., Apple, Google, Roku). If you’re still unable to cancel, contact the customer support for that platform directly. They may be able to assist you with the cancellation process or provide further troubleshooting steps.

11. After I cancel, can I still access Disney+ until the end of the billing cycle?

Yes, you will maintain access to Disney+ until the end of your current billing cycle. Once the billing cycle concludes, your access will be revoked.

12. Will I be able to create a new account with the same email address if I cancel my Disney+ subscription?

Yes, you can create a new Disney+ account with the same email address after you cancel your existing subscription. Your email address will be released and available for use with a new account.