How to Change a UPS Delivery to a Pickup: A Comprehensive Guide

So, you’ve got a package incoming via UPS, but suddenly, your plans have shifted. Maybe you’re not going to be home, or perhaps you’d simply prefer to collect it on your own terms. The good news is, changing a UPS delivery to a pickup is entirely possible, and usually, relatively straightforward. You can typically initiate a pickup request directly through the UPS website or mobile app. Look for the UPS My Choice service, or use your tracking number to access delivery options and choose to hold your package at a UPS Access Point for pickup. Let’s delve into the how-to and everything you need to know.

Understanding Your Options for Changing a UPS Delivery

Before we dive into the specifics, let’s get a clear picture of your alternatives:

• UPS My Choice: This is your primary tool. It offers the most comprehensive control over your deliveries.
• UPS Access Point: These are authorized retail locations (like pharmacies or grocery stores) where you can have your package held for pickup.
• UPS Customer Service: If online options fail, good old-fashioned human interaction might be your best bet.

How to Initiate a Change to Pickup: Step-by-Step

Let’s walk through the process, assuming you have the most common scenario – a package already en route.

1. Find Your Tracking Number: This is crucial. It’s usually found in your order confirmation email from the sender or, if you have a UPS My Choice account, within your delivery dashboard.
2. Visit the UPS Website or Use the Mobile App: Head to the official UPS website or open the mobile app (available for iOS and Android).
3. Track Your Package: Enter your tracking number into the designated field and click “Track.”
4. Look for Delivery Options: Once your package details appear, you should see a section or button labeled “Delivery Options,” “Change Delivery,” or something similar. The exact wording might vary slightly.
5. Choose “Hold for Pickup” or Similar: Select the option that indicates you want to pick up the package yourself. This might be phrased as “Hold at a UPS Access Point,” “Will Call,” or “Pick Up at UPS Location.”
6. Select Your Preferred UPS Access Point: You’ll likely be presented with a map and a list of nearby Access Points. Choose the one that’s most convenient for you.
7. Confirm Your Request: Review your selected Access Point and confirm your request. You’ll likely need to verify your identity or provide further information.
8. Wait for Confirmation: UPS will send you a confirmation email or notification once the change has been processed. This usually includes instructions on when and how to pick up your package.
9. Pickup Your Package: Head to the Access Point during their operating hours with a valid photo ID that matches the name on the package. You may also need your tracking number.

Important Considerations: When and What to Do

• Timing is Key: The earlier you initiate the change, the better. Once the package is out for delivery, your options become more limited.
• Account Requirements: While you can often change a delivery using just your tracking number, having a UPS My Choice account usually unlocks more features and flexibility.
• Package Eligibility: Not all packages are eligible for hold for pickup. Size, weight, and content restrictions may apply.
• Identification: Be prepared to show a valid photo ID when picking up your package. The name on the ID must match the name on the shipping label.
• Pickup Window: UPS Access Points typically hold packages for a limited time (usually 7-10 days). If you don’t pick up your package within that timeframe, it will be returned to the sender.

What if You Don’t Have a UPS My Choice Account?

While a UPS My Choice account makes things easier, you can still change a delivery using your tracking number. The process is the same as outlined above; just skip the account login step and proceed directly to tracking your package.

Frequently Asked Questions (FAQs)

Here are some of the most common questions people have about changing a UPS delivery to a pickup:

1. Is there a fee to change a UPS delivery to a pickup?

Generally, no, there’s no fee to change a delivery to a pickup using UPS My Choice or the tracking number option, as long as you are redirecting to an Access Point. Additional fees may apply in very specific or unusual circumstances.

2. How long will UPS hold my package at the Access Point?

Typically, UPS holds packages at Access Points for 7-10 calendar days. Check your confirmation email or the UPS website for the specific hold period for your package.

3. What happens if I don’t pick up my package in time?

If you fail to retrieve your package within the specified hold period, it will be returned to the sender.

4. Can I designate someone else to pick up my package?

This depends on the Access Point and the specific circumstances. In many cases, no, only the person whose name is on the package can pick it up with valid photo ID. Contact UPS or the Access Point directly to inquire about alternative arrangements.

5. What kind of ID do I need to pick up my package?

You’ll need a valid, government-issued photo ID (like a driver’s license or passport) that matches the name on the shipping label.

6. Can I change the delivery address instead of opting for pickup?

Yes, UPS My Choice often allows you to change the delivery address. However, this may incur a fee and could delay the delivery.

7. What if the “Delivery Options” button isn’t available?

Several reasons could explain this. The package may be ineligible for changes, it might be too late in the delivery process, or there could be specific restrictions imposed by the sender. Contact UPS Customer Service for assistance.

8. Can I change the delivery to a pickup after a delivery attempt has been made?

Yes, usually. After an unsuccessful delivery attempt, UPS typically leaves a notice with instructions on how to reschedule delivery or arrange for pickup at a UPS Access Point.

9. Is it possible to change the delivery to a pickup for all my future UPS deliveries?

While you can’t set a blanket “hold for pickup” for all future deliveries, you can configure your UPS My Choice preferences to redirect specific types of packages (e.g., those exceeding a certain weight) to an Access Point automatically.

10. What if I have a UPS InfoNotice left at my door?

The UPS InfoNotice contains instructions on how to reschedule delivery, change the delivery address, or arrange for pickup at a UPS location. Follow the instructions on the notice.

11. How do I find a UPS Access Point near me?

Use the UPS website or mobile app and search for “UPS Access Points” or “UPS Locations” near your address.

12. Can I change a delivery to a pickup for a package that requires a signature?

Yes, in many cases. Even packages requiring a signature can be redirected to a UPS Access Point. You will still need to present valid photo ID to collect the package.

By following these steps and understanding the available options, you can easily change a UPS delivery to a pickup and collect your package at your convenience.