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How to Find Your UPS InfoNotice Number: A Comprehensive Guide

So, you’ve got a UPS InfoNotice and need that elusive InfoNotice number? Fear not! The InfoNotice number is prominently displayed in the top portion of the notice, usually near the barcode. It’s a 12-digit alphanumeric code, often starting with “I” followed by numbers and possibly a letter or two. Look for a section clearly labeled “InfoNotice Number” or something very similar. It might be boxed or bolded for extra emphasis.

Understanding Your UPS InfoNotice

The UPS InfoNotice is more than just a piece of paper; it’s your key to unlocking the mystery of your undelivered package. Think of it as a breadcrumb leading you to your much-anticipated delivery. This notice is left by the UPS driver when they’ve attempted a delivery but couldn’t complete it, for various reasons.

Why Was the Delivery Attempt Unsuccessful?

There are several reasons why you might find a UPS InfoNotice instead of your package. The most common culprits include:

No One Available to Receive the Package: This is the most frequent scenario. The driver needs a signature, or simply someone to accept the delivery, and no one was home.
Signature Required: Some packages, especially those containing valuable or sensitive items, require a signature upon delivery. This ensures the package reaches the intended recipient.
Insufficient Information: In rare cases, the address may be incomplete or unclear, preventing the driver from locating your residence.
Access Issues: If you live in an apartment complex or gated community, the driver may be unable to gain access to deliver the package.
Business Closed: If the delivery address is a business and it’s outside of operating hours, the delivery will be attempted again on the next business day.

Deciphering the InfoNotice: More Than Just a Number

The InfoNotice number is your primary tool, but the notice itself contains valuable information that can streamline the delivery process. Don’t just focus on finding the number; take a look at the rest of the notice.

Date and Time of Attempt: This tells you exactly when the UPS driver tried to deliver your package.
Next Steps: The notice will outline your options, such as scheduling a redelivery, picking up the package at a UPS Access Point, or waiting for another delivery attempt.
UPS Access Point Information: If the package has been redirected to a UPS Access Point, the notice will provide the address and operating hours of that location.
Tracking Number: While the InfoNotice number is important for specific actions, the actual tracking number of your package (typically starting with “1Z”) will give you real-time updates on its location.

Using Your InfoNotice Number: Putting it to Work

Once you’ve located your InfoNotice number, you can use it to manage your delivery online through the UPS website or mobile app.

Scheduling a Redelivery

This is perhaps the most common use of the InfoNotice number. By entering the number on the UPS website, you can schedule a redelivery for a time that’s convenient for you. You can specify the date and even a preferred time window.

Redirecting Your Package

If you know you won’t be home for the redelivery, you can often redirect the package to a UPS Access Point. This allows you to pick it up at your leisure, avoiding further delivery attempts. This option might not always be available depending on the shipper’s restrictions.

Providing Delivery Instructions

In some cases, you can use the InfoNotice number to provide specific delivery instructions to the UPS driver. This could include instructions on where to leave the package if you’re not home, or directions to your residence.

Common Pitfalls and Troubleshooting

While the UPS InfoNotice system is generally straightforward, some issues can arise. Here’s how to tackle them:

Can’t Find the InfoNotice Number

Double-check the entire notice, paying close attention to the top portion. Look for sections specifically labeled with terms like “InfoNotice Number,” “Notice Number,” or “Reference Number”. If you still can’t find it, consider checking around your property in case the driver left it in an unusual location.

InfoNotice Number Not Working

Ensure you are entering the number correctly, paying close attention to uppercase and lowercase letters and any potential misreadings of numbers and letters (e.g., 0 vs. O, 1 vs. I). If the number still doesn’t work, it’s possible that the UPS system hasn’t fully updated yet. Wait a few hours and try again. If the problem persists, contact UPS customer service.

InfoNotice Expired

While InfoNotices don’t technically “expire,” the options available to you might change after a certain period. UPS will typically hold a package for a limited time before returning it to the sender. Check the notice for any specific deadlines, and contact UPS as soon as possible if you’re approaching that deadline.

Frequently Asked Questions (FAQs)

Here are some common questions regarding UPS InfoNotices and InfoNotice numbers:

What happens if I lose my UPS InfoNotice?
If you lose your InfoNotice, you can still potentially manage your delivery using your tracking number, if you have it. Otherwise, contact UPS customer service with as much information as possible (name, address, tracking number if you have it) to see if they can assist you in locating your package.
Can someone else pick up my package using the InfoNotice?
Generally, yes, someone else can pick up your package if it’s been redirected to a UPS Access Point. However, they will likely need to present the InfoNotice (or a copy) and a valid photo ID with their name and address. It is crucial to verify the specific requirements of the UPS Access Point location.
How long does UPS hold a package after leaving an InfoNotice?
Typically, UPS holds a package for about 5 business days after leaving an InfoNotice. After that, the package is usually returned to the sender. It’s crucial to take action quickly after receiving the notice.
Can I schedule a redelivery for the same day I receive the InfoNotice?
In most cases, no. The earliest you can schedule a redelivery is usually for the next business day. This allows the driver to route the package back into their delivery schedule.
What is a UPS Access Point, and how do I use it?
A UPS Access Point is a designated location (often a local business) where you can pick up or drop off UPS packages. You can redirect your package to a UPS Access Point using your InfoNotice number on the UPS website. To pick up your package, bring a valid photo ID and the InfoNotice or tracking number.
I scheduled a redelivery, but the driver didn’t come. What should I do?
First, check the tracking information on the UPS website to see if there are any updates or explanations for the missed redelivery. If there’s no clear reason, contact UPS customer service immediately to inquire about the status of your package.
Is there a fee for scheduling a redelivery?
No, UPS does not typically charge a fee for scheduling a redelivery. This is a standard service offered as part of their delivery process.
Can I change the delivery address using the InfoNotice number?
Changing the delivery address is sometimes possible, but it depends on the shipper’s restrictions and the specific situation. You can attempt to do so through the UPS website using your InfoNotice number. If you encounter issues, contacting UPS customer service is the best course of action.
What if the InfoNotice says “Driver will try again on the next business day”?
If the InfoNotice indicates that the driver will attempt another delivery on the next business day, you don’t need to take any immediate action. The driver will automatically attempt the delivery again. However, you can still use the InfoNotice number to schedule a redelivery or redirect the package if you prefer.
I live in an apartment complex. What should I do if I receive an InfoNotice?
Ensure that your apartment number is clearly visible and accessible to the driver. If you have a secure package delivery system in your building, make sure it’s functioning correctly. You can also leave instructions for the driver to leave the package with the building manager or at a specific location.
How can I prevent getting an InfoNotice in the future?
The best way to avoid InfoNotices is to ensure someone is available to receive your packages during the delivery window. You can also sign up for UPS My Choice, which allows you to customize your delivery preferences, including scheduling redeliveries, redirecting packages, and receiving delivery notifications.
What should I do if my package is damaged when I receive it after getting an InfoNotice?
If your package arrives damaged, document the damage with photos before opening it. Contact UPS customer service immediately to report the damage and file a claim. Keep the original packaging and all contents, as UPS may need to inspect them.