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How to Get Wi-Fi on Royal Caribbean: Your Complete Guide

Want to stay connected while sailing the high seas with Royal Caribbean? Getting Wi-Fi onboard is surprisingly straightforward. Purchase a Wi-Fi package through the Royal Caribbean app, website, or once you’re onboard. The packages vary in price and speed, so you can choose the one that best fits your needs and budget.

Understanding Royal Caribbean’s Voom Internet

Royal Caribbean offers its internet service under the brand name Voom. Voom is a satellite-based internet service, meaning it relies on satellites orbiting the Earth to provide connectivity. This is important because satellite internet can be affected by weather conditions and location, resulting in fluctuations in speed and reliability. However, Royal Caribbean has invested heavily in improving its Voom service, and in most areas, you can expect a reasonably good experience, especially with the higher-tier packages.

Options for Connecting to Voom

You have several avenues for connecting to Voom:

Royal Caribbean App: The most convenient way is to download the Royal Caribbean app before your cruise. You can browse available packages and purchase one directly within the app.
Royal Caribbean Website: Alternatively, you can pre-purchase a package on Royal Caribbean’s website. This is often recommended as pre-cruise purchases sometimes offer discounts.
Onboard Purchase: You can also purchase a Voom package once you’re on the ship. Look for the internet desk or connect to the ship’s Wi-Fi network and follow the prompts. Be aware that prices might be higher when purchased onboard.

Choosing the Right Voom Package

Royal Caribbean typically offers different tiers of Voom packages. These packages generally vary based on speed and the number of devices that can connect simultaneously. Here’s a general idea of what to expect:

Surf Package: This is the most basic option, suitable for browsing the web, checking email, and using social media. It’s not ideal for streaming videos or participating in video calls.
Surf + Stream Package: As the name suggests, this package offers faster speeds and is suitable for streaming movies, music, and making video calls. It’s the preferred choice for most cruisers who want to stay connected and entertained.
Unlimited Device Options: Both Surf and Surf + Stream packages often offer options for connecting multiple devices. Pay attention to how many devices you can connect simultaneously, as exceeding this limit can lead to performance issues.

Factors to Consider When Choosing a Package

Before committing to a specific Voom package, consider the following:

Your Internet Needs: What will you primarily be using the internet for? If it’s just checking emails and social media, the Surf package might suffice. If you plan on streaming, video calling, or working remotely, the Surf + Stream package is essential.
Number of Devices: How many devices will you need to connect? Smartphones, tablets, laptops – they all count. Choose a package that supports the number of devices you’ll be using.
Cruise Duration: For longer cruises, a longer-duration package might be more cost-effective than purchasing daily access.
Budget: Voom packages can add a significant cost to your cruise. Factor in your internet needs and choose a package that fits within your budget. Keep an eye out for pre-cruise discounts.

Tips for Optimizing Your Voom Experience

While Voom is generally reliable, there are a few things you can do to optimize your experience:

Connect to the 5GHz Network: If your device supports it, connect to the ship’s 5GHz Wi-Fi network. This network is typically less congested and offers faster speeds than the 2.4GHz network.
Limit Background App Usage: Close apps that are running in the background, as they can consume bandwidth even when you’re not actively using them.
Download Content in Port: Take advantage of free Wi-Fi in ports to download movies, music, and podcasts. This will reduce your reliance on Voom while at sea.
Avoid Peak Hours: Internet speeds can be slower during peak hours, such as evenings and when the ship is at sea. Try to use the internet during off-peak hours for better performance.
Be Patient: Remember that Voom is a satellite-based service. Speeds can fluctuate, and you might experience occasional slowdowns. Patience is key.

Frequently Asked Questions (FAQs) About Wi-Fi on Royal Caribbean

Here are some frequently asked questions to further enhance your understanding of getting online with Royal Caribbean:

1. Is Wi-Fi included in the price of my cruise?

Generally, no, Wi-Fi is not included in the base fare of most Royal Caribbean cruises. However, some higher-tier suites or loyalty program levels may include complimentary Wi-Fi. Check your specific booking details or loyalty program benefits.

2. Can I purchase Wi-Fi for just one day?

Yes, you can usually purchase Wi-Fi on a daily basis. However, purchasing a full-cruise package is often more cost-effective if you plan to use the internet for more than a day or two.

3. How much does Voom internet cost?

The cost of Voom varies depending on the cruise ship, itinerary, package type (Surf vs. Surf + Stream), and duration of the cruise. Pre-purchasing online often offers discounts compared to onboard purchases. Expect to pay anywhere from $15 to $30+ per day for a single device, depending on the package.

4. Can I use my own VPN with Voom?

Yes, you can usually use your own VPN (Virtual Private Network) with Voom. However, VPNs can sometimes slow down your internet speed. Test your VPN to ensure it doesn’t negatively impact your browsing experience.

5. What happens if I exceed my data limit?

Voom packages are typically not data-limited but are time-based. If you experience issues, it’s more likely due to bandwidth constraints or network congestion rather than exceeding a specific data cap.

6. Is Wi-Fi available in all areas of the ship?

Wi-Fi is generally available throughout the ship, including cabins, public areas, and even some outdoor decks. However, signal strength can vary depending on your location. Interior cabins might have weaker signals than those closer to the exterior of the ship.

7. Can I make phone calls over Wi-Fi?

Yes, you can make phone calls over Wi-Fi using apps like WhatsApp, Skype, or FaceTime. However, the quality of the call will depend on the internet speed and signal strength. The Surf + Stream package is recommended for optimal call quality.

8. How do I connect to the Royal Caribbean Wi-Fi network?

To connect to the Royal Caribbean Wi-Fi network, simply turn on Wi-Fi on your device, select the ship’s network from the available networks list, and follow the prompts to log in. You will need to enter your account information or purchase a Voom package.

9. Can I share my Voom package with other people?

Sharing your Voom package depends on the number of devices it allows. If your package allows for multiple devices, you can share it with others, but keep in mind that this will reduce the bandwidth available to each device, potentially slowing down the internet speed.

10. Are there any alternatives to Voom for internet access?

Alternatives to Voom are limited while at sea. Using international roaming on your cell phone can be extremely expensive. The best alternative is to rely on free Wi-Fi in ports whenever possible.

11. What if I have technical issues with Voom?

If you experience technical issues with Voom, contact the onboard internet support team. They can help troubleshoot your connection and resolve any problems you might be having.

12. Can I get a refund if I’m not satisfied with the Voom service?

Royal Caribbean’s refund policy for Voom is handled on a case-by-case basis. If you experience significant and persistent issues with the service, contact the onboard internet support team. They may be able to offer a partial refund or other compensation.

By understanding your needs, planning ahead, and following these tips, you can ensure a smooth and connected experience while cruising with Royal Caribbean. Enjoy your voyage!