Seamless Journeys: Your Expert Guide to Linking Uber and Concur

Linking Uber to Concur streamlines your expense reporting process, automating the tedious task of manually logging your rides. It ensures accurate and timely reimbursement, ultimately saving you valuable time and effort. This article will guide you through the process, transforming your travel expense management.

How to Link Uber to Concur

The process is remarkably straightforward, designed for ease of use across both platforms. Here’s the definitive guide:

1. Access Concur: Log into your company’s Concur account. This is usually done through your company’s designated portal.

2. Navigate to App Center: In Concur, look for the “App Center” or “App Marketplace”. This is where you find and connect to various third-party applications. If you don’t see it readily available on the homepage, check under the “Profile” or “Settings” menu.

3. Search for Uber: Within the App Center, use the search bar to locate “Uber”. Make sure you select the official Uber integration, typically labeled clearly.

4. Connect: Click on the Uber app listing. You should see an option to “Connect” or “Authorize”. This initiates the link between the two accounts.

5. Uber Login: You will be redirected to Uber’s website or app (depending on whether you’re using a web browser or the Concur mobile app). Log in to your personal Uber account using your existing username and password.

6. Authorization: Uber will ask for permission to share ride data with Concur. Review the requested permissions carefully and then click “Authorize” or “Allow” to grant access.

7. Return to Concur: After authorizing, you’ll be redirected back to Concur. A confirmation message should appear, indicating that your Uber account is now successfully linked.

8. Verify the Connection: To ensure the connection is working properly, navigate to your connected apps within Concur. You should see Uber listed with a status of “Connected” or “Authorized”.

Now, all your Uber rides charged to your business profile will automatically be imported into Concur for expense reporting. No more manual entry!

Frequently Asked Questions (FAQs)

This section provides comprehensive answers to common questions about linking Uber and Concur, ensuring you have all the information you need for a smooth integration.

1. What Uber profile should I use when linking to Concur?

Always use your Uber Business Profile when connecting to Concur. This ensures that only business-related rides are automatically imported for expense reporting, keeping your personal expenses separate. If you don’t have a Business Profile, create one within the Uber app.

2. How do I create an Uber Business Profile?

Open the Uber app, go to “Account,” and then select “Wallet.” Look for the “Business Profile” option and follow the prompts to set it up. You’ll likely need to add your company email address and payment method. Make sure to tag all business trips to this profile.

3. What types of Uber rides are automatically imported to Concur?

Only rides paid for through your Uber Business Profile are automatically imported. Rides paid for with a personal credit card, even if they were business-related, won’t be automatically added. Always select your Business Profile before requesting a ride for business purposes.

4. What if my Uber ride doesn’t appear in Concur?

There are several reasons why a ride might not appear:

• Incorrect Profile: The ride might have been charged to your personal profile instead of your Business Profile.
• Connection Issues: There might be a temporary glitch in the connection between Uber and Concur. Try disconnecting and reconnecting the accounts.
• Processing Time: Sometimes, it takes a few hours for rides to sync. Check again later.
• Concur Configuration: Verify that your Concur settings are properly configured to receive Uber data. Consult your company’s travel and expense policy for specific requirements.
• Uber App Issue: Ensure your Uber app is up-to-date. Older versions may have compatibility issues.

If the issue persists, contact Uber or Concur support.

5. How do I disconnect Uber from Concur?

To disconnect, go back to the App Center in Concur, find the Uber app, and select the option to “Disconnect” or “Remove Connection”. This will sever the link between the two accounts.

6. Can I link multiple Uber accounts to Concur?

Generally, Concur only allows you to link one Uber account per Concur profile. This is to prevent confusion and ensure accurate expense reporting.

7. What if I accidentally link the wrong Uber account to Concur?

Disconnect the incorrect Uber account from Concur (as described above) and then follow the steps to link the correct Uber account. Make sure you are logged into the correct Uber account before re-linking.

8. Does linking Uber to Concur cost anything?

No, linking Uber to Concur is typically a free service offered by both platforms to improve user experience and streamline expense reporting. Your company, however, might have a separate agreement with Concur or Uber for enterprise-level services.

9. How secure is linking Uber to Concur?

Both Uber and Concur employ robust security measures to protect your data. When you authorize the connection, you are granting Uber permission to share only ride data with Concur, and Concur will utilize this information solely for expense reporting purposes. Data transmission is typically encrypted. Always review the permissions requested during the authorization process.

10. What if my company doesn’t use Concur’s App Center?

Some companies may have customized Concur configurations or use different integrations. If you don’t see the App Center, consult your company’s IT department or travel administrator. They can provide specific instructions for linking Uber (or other ride-hailing services) to your expense reporting system. There might be alternative methods, such as manual import or direct data feeds.

11. Can I link Uber Eats to Concur?

While the primary integration focuses on Uber rides, some companies allow the integration of Uber Eats expenses if they are related to business travel or client meetings. Check your company’s expense policy and Concur configuration to determine if Uber Eats expenses are eligible and how to properly categorize them. If allowed, these transactions will also appear in your Uber Business Profile and sync with Concur.

12. What support resources are available if I encounter issues?

Uber: Visit the Uber Help Center within the app or on the website for troubleshooting and FAQs. You can also contact Uber support directly.

Concur: Your company’s internal IT or travel department should be your first point of contact for Concur-related issues. Concur also offers extensive online documentation and support resources.

By following these steps and consulting these FAQs, you’ll be well on your way to seamlessly integrating Uber with Concur, saving time, reducing errors, and simplifying your expense reporting process. Travel smarter, not harder!