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How to Make a Video Call on Alexa: A Comprehensive Guide

So, you’re ready to embrace the future of communication and make a video call on your Alexa device? Excellent choice! It’s surprisingly easy, and once you get the hang of it, you’ll wonder how you ever lived without it. Think of it as the Star Trek communicator finally becoming a reality in your kitchen. The process essentially boils down to using your voice to command Alexa to connect you with someone who also has an Alexa-enabled device with a screen or the Alexa app installed.

Here’s the straightforward answer to your question:

To make a video call on Alexa, you need an Alexa-enabled device with a screen (like an Echo Show or Echo Spot), the Alexa app on your smartphone, and a recipient who also has one of those two things. Then, just say, “Alexa, call [contact name].” Alexa will initiate a video call to the person in your contacts whose name you specified. Ensure that both you and your recipient have granted Alexa access to your contacts.

Setting the Stage: The Prerequisites

Before diving into the nitty-gritty of initiating video calls, it’s crucial to lay the groundwork. This involves ensuring your devices are properly set up and that you’ve granted Alexa the necessary permissions.

Device Compatibility: Do You Have the Right Gear?

First and foremost, you need a compatible device. Not all Alexa devices are created equal. To make video calls, you’ll need an Alexa device with a screen. The most common options are:

Echo Show (various sizes): These are the powerhouses of Alexa video calling, offering larger screens and superior audio quality.
Echo Spot: A compact option, perfect for smaller spaces like a bedside table.
Fire Tablets (with Alexa enabled): Certain Fire tablets can also be used for video calls via the Alexa app.

If you’re only using a standard Echo Dot (the non-screen version), you’re out of luck for video calls. You can, however, still make audio calls.

The Alexa App: Your Command Center

The Alexa app is your central control panel for all things Alexa. Download it from the App Store (iOS) or Google Play Store (Android). Once installed, sign in with your Amazon account.

Contact Synchronization: Letting Alexa Know Your Friends

One of the most crucial steps is granting Alexa access to your contacts. This allows Alexa to recognize names and initiate calls seamlessly. Here’s how:

Open the Alexa app.
Go to the “Communicate” icon (it looks like a speech bubble).
Tap the Contacts icon (a little person silhouette).
Follow the prompts to grant Alexa access to your contacts.
Enable “Automatic Contact Uploads” for seamless syncing.

Without this step, Alexa won’t know who you’re trying to call!

Verifying Your Phone Number: Ensuring Two-Way Communication

To fully utilize Alexa calling, you need to verify your phone number within the Alexa app. This step is necessary for receiving calls from others.

Open the Alexa app.
Go to the “Communicate” icon.
Look for a prompt to verify your phone number (if you haven’t already done so).
Follow the on-screen instructions.

Making the Call: The Action Begins

Now that you’ve set everything up, let’s get to the fun part: initiating a video call!

The Magic Words: “Alexa, Call…”

The most straightforward way to start a video call is to simply use your voice. Say, “Alexa, call [contact name].” Replace “[contact name]” with the name of the person you want to reach. Alexa will then attempt to connect with that person via video call.

Calling with the Alexa App: A Manual Approach

If you prefer a more hands-on approach, you can also initiate a video call through the Alexa app.

Open the Alexa app.
Go to the “Communicate” icon.
Select the “Contacts” icon.
Find the person you want to call.
Tap the “Video Call” icon (it looks like a camera).

Dropping In: A Special Feature

“Drop In” is a unique Alexa feature that allows you to instantly connect to a designated contact’s Echo device without them having to answer. Think of it as a virtual intercom.

Important Note: The recipient must grant you permission to “Drop In” on their device. This feature is best suited for close family members or trusted individuals. To initiate a Drop In, say, “Alexa, Drop In on [contact name].”

Troubleshooting: When Things Go Wrong

Sometimes, despite your best efforts, things don’t go according to plan. Here are some common issues and how to resolve them:

No Video: Ensuring the Camera Is Enabled

Make sure the camera on your Echo Show or Echo Spot isn’t covered or disabled. Check the physical camera shutter (if your device has one) and ensure it’s open.

Sound Issues: Checking Volume and Microphone

Verify that the volume on your Alexa device is turned up and that the microphone isn’t muted.

Connectivity Problems: Diagnosing Network Issues

Ensure that both your device and the recipient’s device have a stable internet connection. Try restarting your router and modem.

Contact Recognition: Addressing Naming Conflicts

If Alexa is having trouble recognizing a contact’s name, try using their full name or a nickname that Alexa understands.

Frequently Asked Questions (FAQs)

Here are 12 frequently asked questions to further expand your knowledge and troubleshoot potential issues.

1. Can I make video calls from Alexa to a smartphone?

Yes, you can! As long as the smartphone has the Alexa app installed and the user is logged in, you can call from your Echo Show to their phone, and vice versa.

2. Can I make video calls to landlines or regular phone numbers?

No. Alexa video calling only works between Alexa devices with screens or the Alexa app. You can, however, use Alexa to make audio calls to regular phone numbers.

3. How much do Alexa video calls cost?

Alexa video calls are completely free as long as you and the recipient have the necessary devices and an internet connection. There are no subscription fees or per-minute charges.

4. How do I answer a video call on Alexa?

When someone calls your Echo Show, the screen will display the caller’s name and a preview of their video. Simply say, “Alexa, answer” to accept the call. You can also tap the “Answer” button on the screen.

5. How do I end a video call on Alexa?

Say, “Alexa, hang up” or tap the “End Call” button on the screen.

6. Can I make group video calls on Alexa?

No, Alexa currently does not support group video calls. It’s a one-on-one communication platform for video.

7. How do I block someone from calling me on Alexa?

You can block contacts in the Alexa app. Go to the “Communicate” section, select the “Contacts” icon, find the person you want to block, and tap the “Block” option.

8. Can I use Alexa video calling internationally?

Yes, as long as both you and the recipient have the necessary devices and an internet connection, you can make video calls internationally.

9. What happens if the person I’m calling doesn’t answer?

Alexa will typically announce that the person is unavailable and give you the option to leave a message (if voicemail is set up) or try again later.

10. How do I adjust the camera angle on my Echo Show?

Some Echo Show models allow you to digitally pan and zoom the camera. Check your device’s settings in the Alexa app. Other models have physical tilting capabilities.

11. Can I use Alexa video calling for business purposes?

While possible, Alexa video calling is primarily designed for personal use. For business communication, dedicated video conferencing platforms like Zoom or Microsoft Teams are often more suitable.

12. What are some security and privacy considerations when using Alexa video calling?

Be mindful of your surroundings during video calls. Avoid sharing sensitive information. Consider using the camera cover on your Echo Show when not in use for added privacy. Also, be careful about granting “Drop In” permissions to individuals you don’t fully trust. Regularly review your contact list and block anyone you no longer want to communicate with.

By following these steps and keeping these FAQs in mind, you’ll be well on your way to mastering video calls on Alexa. Enjoy connecting with friends and family in a whole new way!