How to Move Verizon Fios Service to a New Address: A Comprehensive Guide

Moving is stressful enough without having to worry about disconnecting and reconnecting your essential services. Thankfully, moving your Verizon Fios service to a new address is a relatively straightforward process, designed to minimize disruption and keep you connected. In essence, you initiate a transfer request through your Verizon account, confirm service availability at your new address, schedule the installation, and then ensure a smooth transition on moving day. Let’s break down each of these steps in detail.

Checking Fios Availability at Your New Address

Before you pack a single box, the first and most crucial step is to determine if Fios is available at your new address. This will dictate your next steps.

Utilizing the Verizon Website or App

The quickest way to check availability is through the Verizon website or the My Fios app. Simply enter your new address into the designated tool. The system will instantly tell you if Fios services are offered in that location. If Fios isn’t available, you’ll need to explore alternative internet providers and consider whether you want to cancel your Verizon service entirely.

Contacting Verizon Directly

If you prefer a more personal touch, call Verizon customer service. A representative can manually check the availability and discuss your options. This is particularly helpful if you live in a new construction or an area where coverage might be unclear. They can also answer any preliminary questions you have about pricing and package options at your new location.

Initiating the Transfer Request

Once you’ve confirmed Fios is available, it’s time to officially initiate the transfer request. Ideally, start this process at least two weeks before your move to allow ample time for scheduling and preparation.

Logging into Your My Fios Account

The easiest way to begin the transfer is through your My Fios account online. Navigate to the “Move Services” section or a similar option. You’ll typically find it under “Account Management” or “Services.”

Providing Your New Address and Move Date

You’ll be prompted to enter your new address and your desired move date. Be as accurate as possible to avoid any delays. This information is critical for Verizon to schedule technicians and ensure a seamless transition.

Selecting Your Desired Services

During the transfer request, you may have the opportunity to review and adjust your current Fios services. Consider whether you want to maintain the same package, upgrade to a faster internet speed, or add TV channels. This is a good time to evaluate your needs and potentially save money or enhance your experience.

Scheduling the Installation

After submitting your transfer request, Verizon will contact you to schedule the installation at your new address. This is a critical step that requires careful coordination.

Choosing a Convenient Appointment Time

Verizon typically offers a range of appointment times. Select a time that works best for your schedule. Remember that the installation process can take several hours, so plan accordingly.

Preparing Your New Home for Installation

Before the technician arrives, take some time to prepare your new home. Identify the ideal location for your router and any set-top boxes. Ensure those areas are easily accessible and free of clutter. This will help the technician work efficiently and minimize any disruption.

Managing Your Account and Billing

During the transfer process, it’s important to carefully manage your account and billing.

Understanding Prorated Charges

Be aware that you may receive prorated charges for both your old and new addresses. Your final bill at your old address will reflect the days you used the service before disconnecting, and your first bill at your new address will cover the period after installation.

Updating Your Billing Address

Remember to update your billing address in your My Fios account. This will ensure that you receive your bills at your new location and avoid any late payment issues.

What To Do on Moving Day

Finally, here’s what you need to keep in mind on moving day itself to ensure a smooth Fios transition.

Confirming Your Appointment

Confirm your installation appointment with Verizon the day before or the morning of the scheduled visit. This will help prevent any last-minute cancellations or rescheduling.

Ensuring Access for the Technician

Make sure someone is available at your new home to provide access to the technician. If you can’t be there yourself, designate a trusted friend or family member.

Testing Your Services

After the technician completes the installation, thoroughly test your Fios services. Verify that your internet is working, your TV channels are displaying correctly, and your phone line is functional. If you encounter any issues, immediately report them to the technician before they leave.

By following these steps, you can seamlessly move your Verizon Fios service to your new address and enjoy uninterrupted connectivity.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions regarding moving your Verizon Fios service:

How far in advance should I notify Verizon Fios about my move?
Ideally, notify Verizon at least two weeks before your move. This gives them enough time to process your request, check availability at your new address, and schedule the installation.
What happens if Fios isn’t available at my new address?
If Fios isn’t available, you’ll need to cancel your service. Contact Verizon customer service to arrange a disconnection date and discuss any potential termination fees. Explore alternative internet providers at your new location.
Will I have to pay any fees to move my Fios service?
While Verizon typically doesn’t charge a transfer fee, there may be installation fees associated with setting up service at your new address. Ask Verizon customer service for a breakdown of any potential costs.
Can I keep my existing Fios equipment (router, set-top boxes)?
In most cases, yes, you can keep your existing equipment. However, it’s always a good idea to confirm this with Verizon customer service. They may need to provide specific instructions for disconnecting and reconnecting the equipment.
What if I’m moving to a completely new area code? Will that affect my phone number?
Yes, moving to a new area code may require you to change your phone number. Verizon will provide you with new phone number options during the transfer process. You can also inquire about porting your existing number, but this is not always possible depending on the location.
How long does it take for Fios service to be activated at my new address?
The activation time can vary, but typically, it takes a few hours after the technician completes the installation. Make sure to test all your services (internet, TV, phone) to ensure everything is working correctly.
Can I schedule my Fios installation for the same day I move?
While technically possible, scheduling the installation for the day after your move is generally recommended. Moving day is often hectic, and having the installation scheduled for the next day allows you to focus on settling in.
What should I do with my old Fios equipment if I’m canceling my service?
Verizon will provide you with instructions on how to return your equipment. Typically, you’ll receive a prepaid shipping label and box. Return the equipment promptly to avoid any unreturned equipment fees.
How do I update my billing address with Verizon Fios?
You can update your billing address through your My Fios account online or by contacting Verizon customer service.
What if the technician doesn’t show up for the scheduled installation appointment?
If the technician doesn’t show up, contact Verizon customer service immediately. They will reschedule the appointment and investigate the reason for the missed appointment.
Can I upgrade my Fios package when I move?
Yes, you can upgrade or downgrade your Fios package during the move process. This is a good opportunity to reassess your needs and choose a package that best fits your current usage.
Is there a way to track the status of my Fios move request?
You can typically track the status of your Fios move request through your My Fios account online or by contacting Verizon customer service. They can provide updates on the progress of your transfer and installation.